first of - theres only 1 person at the register? is everyone on break? secondly - we collect stamps for the lego passport. we have a ton domestic and international. i didnt even know hillsdale had a lego store till recently. since we were in town we went to check it out the employee gladly stamped the passport w the store stamps and i asked if we could look at the rest to see if we were missing some. the employee said that they were only for special events... oh ok in every other store from asia to nyc they have always busted and looked at our book to see if we missed any or told us hey do you have xyz?! helping us to keep track i just found it odd that its so top secret. anyway. california lego stores done (including those in the airports) read more

Visited on Sunday to pick out some Christmas legos. From the moment we arrived the staff were friendly and attentive. The store manager helped us with answering some questions about out of stock items. It was a great experience and will be back again to pick additional items soon. read more

I lost a piece so I stopped in the Lego Store to purchase a new one. They had a scrap piece box, and allowed me to go through it and find the piece I needed for free. Customer service was on point. I was greeted when I entered, even though it was really busy. I will definitely be doing more business with The Lego Store. read more

The Lego Store - The missing piece! - Toy Stores Near Me - San Mateo, California

Came in on a Sunday afternoon. It was pretty packed, but we knew what we wanted and went straight for the prize. Everyone here is super friendly. Special shout out to Josh for helping us today! & made the checkout process quick and fun. read more

The Lego Store - Brick Headz - Buzz Lightyear - Toy Stores Near Me - San Mateo, California

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Lego! We love Lego overall, all the intricate details in the sets, and how all their sets are made for all ages and everyone! And this store's employees were so kind and brought lots of energy, and they had just the Lego sets we were looking for! Love this place! read more

I can always be assured that this Lego store is clean, has its nice displays and for the most part will have the item I'm looking for in stock. (unless the item is REALLY in demand!) Today, the item I was looking for was available; however it was located in one of the unreachable shelves and the box in front was slightly damaged. I asked Nalla, a Lego store rep if she could please assist in me getting the item AND helping me look at the multiple boxes to choose the one with the least amount of scratches/dings. Nalla kindly supported my request. I don't remember the person who assisted me at the register; however, he too was very friendly and polite. This IS the Lego store that I plan to continue to shop at for all of my family's Lego needs. read more

Always a pleasure to stroll through the Lego Store whenever it's not full of kids. The newest kits are always fun to look at. I won't buy one simply because I wouldn't know what to do with a kit after it's built. The clerk was friendly and we chatted for a couple minutes about some of the kits. read more

service was amazing - ryan was a great helo in choosing what set i wanted. they had a great selection and I ended up purchasing Ninjago's old town! read more

My husband said he wanted some Porsche Lego set months ago, and 24 hours before his birthday, it dawned on me that I should get the man a gift. In my defense, I'm still in new baby fog and my head still isn't screwed on straight! Anyway, online showed the Hillsdale location having the set in stock, but I called beforehand to confirm that this was true. Once I heard that they did have the item in stock, I left my baby with my husband and raced over to Hillsdale to buy the gift. I need to look at my receipt to figure out who helped me, but he was awesome. He greeted me as soon as I came in, got the set for me, rang me up, made polite and easy conversation, and sent me on my way. I was in and out in under five minutes. My husband loved his gift and built his Porsche in a few nights. I appreciate the great customer service at this store! read more

Upon stepping into this Lego store at the Hillsdale store, we received amazing customer service from Brian. He immediately attended to us and asked what we were looking for. He also had genuine enthusiasm as he was answering my questions and helping me grab the Starry Night Lego set while we continued to browse the store. This store is well stocked! I was also able to find the Disney castle which was a plus as both of the Lego sets I was looking for were sold out on the Lego website online. Upon check out, Aaron helped us and was very insightful in explaining the details for the VIP rewards program. We also got 2 small Lego sets free with our purchase. I would highly recommend stopping by this store for your puzzle and Lego needs! read more

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The customer service here is fantastic! The staff is helpful and friendly. A special shout out to store manager Kevin who went above and beyond what he needed to do when helping me out with a prior purchase. This store is not big but the selection is good. The store is very popular every time I have walked by or gone in. My toddler son is getting into the age where he has graduated from Duplo blocks and getting into the regular Lego pieces and kits. I will definitely be visiting more often going forward! read more

Paid 260$ online for the Artemis Space Launch. Lego collected the money right away! Never received the product. Called, emailed, and was told they would do nothing. so sad they model unscrupulous behavior. What to tell the children?? read more

I bought 12 mystery Lego boxes from this location today. The guys running this store were so cool; they really went out of their way to make the store feel fun and inviting. Those guys are so kind I couldn't think of a better atmosphere for a Lego store. read more

My kiddo always makes it a point to stop in here to check out what's new in LEGO land. Even when I'm alone I walk in out of pure curiosity (or for a new LEGO keychain). We were greeted right as we entered and I began browsing the Architecture LEGOs (heart eyes). After walking around this young man named Josh walked up to us and asked what brought us in and if he could help. He engaged with my kiddo discussing favorite mini figurines. He let us know he would be around if we needed help. My kiddo was busily creating mini figurines. There was a sign that said you could build 3 for $9.99. My master builder built 3 and put them each individually in the case and we went to pay. Josh rung us up and asked if I was part of the VIP program and if I'd like to join so I did. During the transaction Josh was interacting with my kiddo giving each other high fives and fist bumps for cool stickers. Josh was very patient, attentive, and friendly throughout our whole visit. My kiddo walked out of the store happy with his creative creations. We will be returning whenever in the area. read more

The staff is very friendly, service oriented and helpful. It's hard to cram all Lego inventory into a small location for variety so they don't always have the rare ones. But that's not the staffs fault, that's on the business. I love that they sanitize every night, I've seen them do it when I'm just outside after they close. I'm hoping that this store never leaves the mall ever. Never close it. There's nothing like a dedicated lego store in person where you can be helped by lego experts. But what the company should do is to protect their pricing so people don't outsource their legos in other stores. And that's not on the staff nor this branch, but I hope it gets emphasized and brought to the higher ups. read more

I've often thought of quitting my current position in a Fortune five hundred company, releasing me of all the stress that comes with a high paying job, just to work at a place like this. Sure, they won't pay me six figures here, but then again, I'd be surrounded by Legos and happiness. They have rows and rows of Legos, organized by themes such as Star Wars, Lord of the Rings, and Marvel Comics (Iron Man, Spiderman, etc.) I imagine my day would be filled with helping people to find Lego sets, and why not, I'm just as knowledgeable as the associates who work here, and I imagine them calling my name to build the big display cases that line the windows. And I would get to wear that funny yellow apron that would make me look like a Lego chef. Everyone that I see around me in this store looks so happy. The kids, the employees, and parents who have the hundreds of dollars to spend on small pieces of plastic...and so the happiness seeps into me too. Oh Lego Store, if I were 10 years younger, I would have applied to join your Lego World! read more

The Lego Store - Rare simpsons lego - Toy Stores Near Me - San Mateo, California

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What a welcoming store! We walked in to kill some time and everyone was so friendly. Little one got to build a Lego Rose with Austin and play number games with Ciara(?). Ryan talked to her about all the different things she could build. My fav. Lego store! read more

I was inspired by some awesome art pieces that were created by Lego! So I decided to create wedding gifts for my friends! One of the employees helped me out when I was pretty stressed to find the brides' and grooms' outfits! Seriously, he help me save so much time for finding those tiny parts. My friends love them! Even though they're not expensive, but this is something unique with ! read more

The Lego Store - Handmade Lego Wedding gift - Toy Stores Near Me - San Mateo, California

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I successfully hid this store from my son for 4 years. Until last Halloween when some friends invited us to go trick-or-treating in Hillsdale Shopping Center and Ichabod saw the Lego Store for the first time. *cue angels singing, clouds parting* He practically dropped his jack-o-lantern - he could give a rat's ass about Halloween candy - and ran open-mouthed into the store. The Lego staff very wisely handed out stickers and a Lego catalog, which he flipped through excitedly, pointing out, "I want this, this, and this." He hadn't realized Legos were available in that many varieties. On a solo visit, a Lego sales associate helped me find which Lego set would meet our needs best. They didn't carry a separate Lego carrying case that I was looking for, so I bought a plastic toolbox at a hardware store and made my own. If you have a budding young architect or happen to like Legos yourself, this is a great store. read more

The Lego Store - Toy Stores Near Me - San Mateo, California

We just left the store fuming. When we first walked in, multiple sales reps practically stalked us asking what we were looking for. We politely declined and ultimately chose two items totaling over $500. Since we had other shopping to do and these boxes were heavy, we asked the sales woman to hold the items we paid for. When we returned, another sales person pointedly told us that they don't hold items, and had the nerve to "assure" us that it wasn't our fault. Not only was his "clarification" of this policy completely pointless given we were retrieving the items, it was also rude to us and embarrassing to the poor sales woman whose "mistake" he was correcting in front of the entire store. We will not return. read more

My boyfriend is going through this Lego kick right now... The inner child in him is definitely coming through. It started with the Formula Off-Roader purchased at Target. He finished that model within an hour, so we decided this weekend to get another one and work on it together (although to be honest, I wasn't as dedicated to it as he was). We walked in to the brightly colored store looking for the Wheel Loader, but ended up getting the 24 Hour Race Car instead because they didn't have the other. $140 still well spent in my boyfriend's opinion, I'm sure. It's a hobby I can definitely get on board with, as long as he puts ALL pieces into a tupperware like I suggested. I've heard the painful stories... Staff members were extremely helpful. Made sure to come ask us if there was anything they could help us with and were able to point us in the right direction to the technics area. The store has legos for all ages and in all areas: From the big giant blocks for toddlers to the sophisticated architecture kits to theme kits like Star Wars and Minecraft. I have my eye on 2 of The Simpsons kits. Too bad they're $200 each... one day... read more

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Savor the vestiges of our childhood in a handful of colorful blocks. And, as I recall, the pieces were pretty tasty; wonderful to gnaw on as a toddler. Work stations with large bins of assorted bricks and other building materials are provided for kids to sample. Adults are welcome to play as well, given that they are well-behaved and keep the blocks out of their mouths. Presorted buckets and boxes of blocks for specific projects abound the shelves, and random brick bags are available as starter kits for the prudent buyers. Note that some of these buckets, although they have a picture in front, do not include blueprints. The best is the lego buffet... a virtual Home Depot with every basic piece of Lego construction material any serious self-respecting freestyle lego mason can imagine. $12 to fill up a container the size of a Giant Slurpee, which is a decent buy, considering you can pick and choose the pieces you want. Smaller containers also available. A great place to reminisce, foster your child's creativity, release your inner child, or just pick up a great gift for people of all ages. I don't know if this is a limited time offer, but they said every $75 you spend in the store will get you a free child's admission to Lego land... which is in San Diego. read more

The Lego Store - Toy Stores Near Me - San Mateo, California

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As a kid, my bro had legos & I'd play with them too. Legos are $$$ This place is COOL. All the various colors of legos, SO PRETTY. read more

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I grew up stealing Lego bricks from my brother's creations to make my own. Needless to say, had there been a Lego Store back then, we might not have fought so much. I love looking at the back wall full of different shaped and colored bricks! Oh the things I could build with them all! Now I have to watch my genius son piece together creations that I can't even figure out. Maybe he'll grow up to be an engineer. Maybe... read more

With a high number of bins compared to most stores, I can't fully rate the Pick-A-Brick as they weren't fully stocked due to Covid. All displayed models were from the current catalog including the high-priced Millennium Falcon and Colosseum but none were special or unique builds. Located on the first floor of the Hillsdale Mall between Macy's and H&M. read more

A kid's best dream! This is a great store for your Lego loving kids. Despite all the kids roaming around, the store is neat and clean. I actually saw a a Clerk sweeping the floor for lego parts. They have lots of great sets. Some you can't find at Target. Service was great. The staff is so nice! They definitely don't hire grumpy people! If you are a frequent customer, sign up for their VIP program. At least you'll get a discount after you buy x amount of Legos! read more

There isn't any kid friendly place in Hillsdale especially now since the Disney store has closed. Thankfully this store has a couple places where kids can play Lego for a few minutes before the ride home. read more

The Lego Store - Toy Stores Near Me - San Mateo, California

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Came here to buy some gift items for my friend's kids. Bought two items in total came to $79. Well organized store with lot of different varieties and options to choose from. Covers all price ranges from less than $10 to more than $799. I was able to choose what I want in less than 10 minuets. The staffs were welcoming, very helpful and friendly. So happy with my purchase. read more

I understand operations is limited with covid but i went to this store on 7/19 at 2:30pm and there was a sign up that said "be back in 30 minutes". No message on when the staff went fo lunch. Then at 3:05 there were 3 employees that came out from the back. I have no idea why they couldn't stagger their lunches. Myself and 6-7 other people were waiting outside. When i asked the clerk she said "oh we need 3 people working at once". Thats ridiculous. Its a small store. Could of had own cashier and 1 clerk. read more

Impressive, the paradise for the Lego lovers. $17.99 for a Big Cup filled of assorted Legos, Awesome! read more

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I wish we had a Lego store closer to us. My 6 year old daughter was in heaven. Making her own mini figures, and just paying attention to detail was so much fun. The man that helped us check out really made an impression on her. She commented how he was so happy, I told her his personality fit working in a store like Lego. I hope to come back when we are in the area so she can make her 3 person set again. She wanted to look at everything else but we were pressed for time. read more

The Lego Store - Making her own mini figure! - Toy Stores Near Me - San Mateo, California

Being a mom of school age boys, I have an intimate knowledge and familiarity with lego. Meaning that I am constantly stepping on them. Aside from falling into the toilet in the middle of the night, there is NOTHING as guaranteed to make me as wide awake AND mad in the middle of the night as stepping on the sharp corner of one of those lego bricks! Today, we were getting ready for a birthday party for one of my sons. He decided that he's having a Lego party. All good, right? Well, yes... except that we couldn't find any suitable party favors at the Target or the Toy's R Us by us. And, so, the trek from Walnut Creek to San Mateo, the closest Lego Store to us that we're aware of. It was San Mateo or trek over to Valley Fair in San Jose (not a hardship either). The trip immediately paid for itself, as we were able to come up with perfect party favors -- built from the wall of ala carte bricks (small bucket for $8 and big bucket for $15). Since it's as many as you can fit into the buckets, make sure to strategically pack those buckets. You never know how many little pieces you'll need -- just make sure that you don't step on them later in the middle of the night. read more

Ok! Who does not like Lego Stores! I am a grown up but Legos are for everyone! Today I was doing something in the mall and I did not plan to stop by. I found my visit today at the store the best ever and want to make sure I write it hear. I did not purchase anything but still got an experience that went beyond my expectations. My son and boyfriend are a fan of Mario and now that Lego has Mario sets this is a must in my house. Soon they will have a Princes Peach sets! and when I say sets! they are many! And of course I wanted to find out when would they have it available. They immediately greet me and assist me. They had the date in mind and told me just to be sure let me check! Ok that to me is going beyond. Then I ask if they knew if the mall had another elevator! This mall elevator was out of service. They ofter me to walk me to the closest one. I decided to try to push my stroller up the stairs. When they saw me. They went out and ask if I needed help. Like I mention before I am a Lego lover but did not buy any thing that day. I said it is ok! is my gym lol. They told me they could take me to the service elevator. This is an elevator that can only be use by employees but with the manager approval I was allowed to go in it with my baby in the stroller. They took me and even ask if I need it anything else!! Again! this is going above and beyond!!! I am so bad with names but the 3 people that work today 04/25/2022 in opening time! Thank you!!! read more

For my LEGO-loving daughter, I decided to make stand-up names constructed of LEGOs to mark the place-setting at the dining table for each of her birthday guests. Given that I had little LEGO-building experience, theory quickly collided with practice. How do you make an "S" or an "N" or a "B" or a "Y"? Initially, John began to build one template of each tricky letter that I needed. Then, between customers, Johnny and Desirae helped solved more puzzles. It was great that every child that came in the store was inspired to build their own LEGO names. Unfortunately, they wanted to cannibalize my letters. To combat this, as I completed names, I stuck the finished product in out-of-reach shelves. Finally, after 2 hours, with the help of the three outstanding employees, I completed all the names, paid for my purchases and disappeared into the weekend throngs of shoppers at the mall -- LEAVING SOME OF THE FINISHED NAMES ON THE OUT-OF-REACH SHELVES. John ran through the mall, occasionally asking passersby if they saw a woman carrying a big box of LEGOs. Thankfully, he found me. The whole LEGO store is a roaming Genius Bar. No appointment necessary. No idea too dumb. OUTSTANDING service. read more

LittleQ has finally hit that age where I can really start reliving my childhood through his toys, and none better than Legos. Back when I was a kid, we didn't have no fancy Legos. We had bricks. If you wanted to build an airplane, you used bricks. If you wanted that airplane to have angled wings, you angled the bricks. There were no windshields in our bin. No axles with wheels. Don't even talk to me about steering wheels and the like. Now, you can find all of these parts and more in the "Pick A Brick" wall at the Lego store. $14 gets you a cup with a lid, and it's up to you to choose how you fill it. Here's a tip: the tiny little pieces fit around the bottom edge of the cup nicely. LittleQ and I headed down to the Lego Store to do a little recon, and wound up spending $80. Easy to do. They have most every kit on the market, Pick A Brick, and a bunch of Lego stuff I didn't know I needed so badly (Lego ice cube tray, anyone?). We spent the first hour in the store simply looking at every kit. We pulled the Death Star box down and oohed and aahed over the size of the thing. We pulled the Millennium Falcon box down, and gazed lovingly at it for a long time. While there, we heard the same conversation repeated over and over and over: "Can I see that one daddy? How much is it? Is that a lot? Well how much do I have? Will it buy this?" LittleQ is lucky, he's still running on my dime. We picked a kit for him, found some good valentine's day presents for MamaQ, spent 30 minutes at Pick A Brick, and then headed home. That was on our first visit. We've since been back. The Lego store rules. Absolutely rules. read more

I wanted to update my previous review with another glowing review for this specific store and staff! Last month we headed over for the free monthly project. My son was very excited to go! When we arrived however, we found out they had run out of kits within the last 15minutes. My son was disappointed, but (to my great surprise) weathered it quite well. I was so surprised and impressed when a staff member approched us, having gone to the stock room, with a bin of extra pieces. He warned my son that they might not have all the right pieces, but they would do their best to build one from the extras. He got right in there with my son and helped him sort through and find the right stuff. A few minor changes, and we had a finished project and a happy boy in minutes! Great customer service! read more

If my son could, he would give this place 100 stars. He'd give up eating if he could get more Lego crack. No bargains whatsoever. Just a good supply of the latest Lego sets. What a racket. Gotta give those guys credit for creating this money machine with sets that kids build once and then toss disassembled in a bin, never to be re-purposed. read more

The 3 custom mini figures for $9.99 is great because they have lots of discontinued pieces from past years! Like the 2007 Aqua Raiders helmet. The only issue from my 7 yr old was: "how come they don't have any good weapons?" They did have Lego chainsaws. But way too many blunt force weapons like shovels and axes and not enough POW POW POW stuff. Thank goodness for brickarms.com to provide more serious mayhem for your cute Legos. read more

John (tall guy with a beard and pony tail) was five star! I spent 3 minutes TOPS in the store. He greeted me right away. I told him I had a 9 year old nephew. He said super Heros?, I said yes, he said price range, I told him. He showed me everything he thought would work. He was very mindful of my price range, added on an extra set ... And I left spending $27 knocking someone off of my list, and I was impressed by the service. Also- there were two people being rang up, and I was the only person in line... He jumped right onto an empty register and rang me up. I would be happy to have someone like john working for me. He truly understands customer service. read more

Picture it. San Mateo. 2011. An unsuspecting 3 year old walking through the mall gazing at Build A Bear. He looks to his left for a split second and like a skilled ninja he strikes. There are no words, no happy dance. He takes control of our hand holding and I'm being dragged into the store. The hand holding stops and he begins the art of selection. Were in and were out in less than 5 minutes. He looks up and smiles "I love you Mommy. I love you Daddy" Take your child here. You'll be a hero for the rest of the day :) read more