We were quoted in writing: "a lice treatment & nit removal for her $270 (flat rate)."…read more Once the technician arrived at our home, the price escalated dramatically. The invoice was initially $1,347.39 and was only reduced to about $1,100 after we disputed the charges and removed some products. A "flat rate" quote turning into four figures once someone is already in your home is not transparent pricing. From the moment the technician was in our apartment, the entire experience became high-pressure. We were told various add-ons and products were "mandatory," and the total kept climbing in real time. We also felt pressured because the technician would not leave until payment was received. This is not how a reputable service should operate, especially in a family's home. We were explicitly told that both parents being checked was required as part of the process. We initially refused, because we had already checked ourselves and were confident this was a school exposure and that our daughter had likely picked it up that morning. We were then told they would not proceed with treating our daughter unless we agreed to be checked, and only after that pressure did we eventually reluctantly comply. Both my husband and I were checked. Neither of us had lice. Yet the bill still ballooned from $270 to an initial $1,347.39 (and then about $1,100 after dispute). We also dispute the "severe" classification, but regardless, clarity matters: if there are severity tiers, surcharges, home-visit fees, and "mandatory" products, those need to be disclosed clearly before anyone shows up--not after you are already in a stressful situation. Additional serious concerns: * We specifically requested a female lice expert because we are religious and the patient is a young girl. They sent a man anyway. This should have been clearly communicated in advance so we could make an informed decision, not discovered at the door. * The technician barely spoke English, and whenever we asked a question or needed clarification about what was being done or what we were being charged for, he would suddenly stop speaking English altogether. That made it extremely difficult to understand what we were supposedly agreeing to in real time. Clear communication matters, especially in a stressful situation involving your child. * They do not accept credit cards. We were told payment had to be made via cash, Zelle, or Venmo only. For a New York company with a website and significant marketing, refusing credit cards removes standard consumer protections and makes it much harder to dispute charges. In our case, that payment setup amplified the pressure and left us feeling cornered. This ended up being a day where we were so stressed by the escalating bill and refusal to leave without payment that we were close to calling 911 just to get the situation de-escalated. That alone should tell prospective customers what they need to know. To be clear: our daughter did have lice, and we do not dispute that treatment was necessary. What we do dispute is the lack of upfront disclosure, the bait-and-switch style escalation from a $270 quote to four figures, and the high-pressure tactics used in our home. Parents should be aware that the advertised "flat rate" may have very little relationship to what you are actually charged once someone is in your home.

My sister who lives in Rhode Island, she came with her three daughters to spend the summer in NYC,…read moreand after a couple of days, they started scratching their heads like crazy, of course they sleep over with my two daughters and we discover the youngest one with lots of bugs in her hair, we freaked out and look online and found this company, Eliana and a colleague came over to my house and they were just amazing and extremely knowledgeable about lice in general, they gave us the piece of mind we were hoping for and educated us in practical ways to prevent lice in the future. We are so happy to be lice free and we are just grateful to have found these wonderful lice ladies. Thank you so much guys! You were our life savers.

Great experience at Lice Busters. I was able to get a same-day appointment, and we were seen right…read moreaway after explaining our situation. The staff was friendly, helpful, and very knowledgeable. They took their time to check everything thoroughly and explained what they were seeing, which gave me real peace of mind. I would definitely recommend them to anyone dealing with lice or even just a scare.

Having dealt with lice earlier this year, I'm on high alert for them and had a scare this weekend…read more Daniel immediately gave me peace of mind as he checked for me, even did a more thorough check with conditioner and blow dried my hair so I could walk outside. I will definitely be coming back and highly recommend them!

We had a lice scare over the weekend and Lena was VERY prompt in identifying the problem via text…read morephoto and sending a technician to our home the same day. I was so appreciative. Svetlana, who came by, was lovely and so pleasant and set everyone at ease immediately. They were thorough and professional. We are so appreciative of the care we received and will certainly recommend Lice Free to others who need help!

This was the most convenient and easiet way to get rid of lice. They answered within minutes of…read moreemail inquiry. They had a professional come the next day and the exact time I wanted. I just did a follow-up again same day service. Everything went well. The professional was the absolute best. Amanda was so caring and friendly and reassuring. I hope I never had to deal with lice again but if I do I will be calling them up.

Horrible. Rona was…read morenice on the phone and text, explained that they charge $199 for the first hour and then it's charged in 15 minute intervals at $50. I asked how long it usually takes and she said maybe an hour and a half for long hair. We were desperate, so I said okay. The woman was half an hour late. She doused us in olive oil and combed for 3 and a half hours. She left used gloves out and oil all over the floor and they charged out credit card $706. Now Rona is unresponsive. predatory, playing on fears and desperation. Avoid!

We had a lice infestation so we called Lilbuggers and within 2 hours we had a professional lice…read moretech treating all of 4 of us using only natural products which is a plus since I don't like all those chemical products. the process was very efficient and fast. Highly recommended!!!

Should your scalp need the attention, the staff at Licenders located on Eighth Avenue is highly…read moreattentive and efficient providing service to children and adult customers. The combing device felt like a large wooden comb through the hair that was repeatedly viewed under a magnifying glass. Highly recommend!! Debby

The price is exorbitant. They charge by the hour. The day we were there, it was very crowded and…read moretreating the family took 6 hours. It was probably more expensive than it needed to be. That said, if you have an entire family whose heads are full of lice, this is the best way to go. The treatment is thorough and you can feel relieved knowing it's all gone when you walk out the door. The price includes a check up a few days later. I hope I never have to go through the experience again, but paying this amount was worth it.

Lice Treatment Center is employed by my kid's school to perform regular lice checks on all the…read morestudents. I cannot tell you how upset and panicked I was when the school called and said he had lice. I rushed over to get him and went straight to the pediatrician. Guess what? NO LICE! NOT EVEN NITS!!! And, the up-sell to pay them over a thousand dollars for one of their "Certified LTC Technicians" to get rid of the fictitious lice is crazy! While I'm sure it's not possible to be 100% accurate when checking hundreds of kids in one day - perhaps they should take their time and try to be a bit more careful in the future. Lice Treatment Center is totally unethical and predatory - preying on parents' fears then fleecing them dry. Bottom line: get a second opinion.

Had a good experience with them during a difficult time. Denise helped us out for a night…read morehouse-call and was very thorough. When we ran into some hiccups their customer service was very smooth and helpful. Glad to have worked with them.

Bella and Kerri are sisters who started a lice treatment business in park slope. They are caring,…read morecalm, fair and prompt. The first time I called I didn't have lice, but they checked me and gave me some great advice on how to solve my flea problem. Then my daughter got lice at camp. They came right away, checked the whole family and treated my daughter. The treatment worked and she was clean on the follow up visit. They have very reasonable rates -- the most reasonable I could find in the area. I really think they are the best in the area. Get rid of your lice in one go. It's worth it before the whole family is affected!!!!

From the owner: Tangled in Lice NYC is an organic and natural head lice removal company. We do house-calls…read more Our experienced lice technicians removes lice and super lice efficiently and effectively. Our high quality organic and natural products are chemical free, pesticide-free, and non-toxic. Why pay for lice treatments made with cheap products? Our one time visit is guaranteed to eliminate your families lice or super lice problems. Our flat rate prices are reasonably price based on hair length and severity. TIL services includes: - head lice removal - nit removal - lice prevention and infestation - lice education and awareness - in-home lice treatment and lice screening - free lice screening for schools and camps Contact us to schedule an appointment and live lice free!

First time my daughter got it and I panicked. Lice mamas literally took all the work and stress and…read moreguessing away. They squeezed us in with two hours and checked my entire family. They do a thorough job of combing out your hair and provide you with all the info you need to finish the follow up treatments. They are also very good about responding to any questions which was helpful as this was all new! Would highly recommend and would go back (but hope never to lol)

Excellent Zara and Nicole. Great service! Easy to work with, fast and effective…read more Highly recommend to all.

Headlice!!! I was freaking out ready to burn my clothes and just move leaving everything I had and…read morejust starting over. Monique( the owner of Licefree nyc)was so awesome, calming me down, explaining that it would not be necessary to burn my clothes. I was amazed how quickly she eradicated the lice from my head was. Giving me information on how to clean everything I had to worry about while she worked. I hope that I never get headlice again but if I do, I will be calling Licefree nyc

Monique is the very best. Really, and truly, the best…read more Let me just start off by saying, my entire life I have been absolutely and unreasonably terrified (I mean, TERRIFIED) of lice. In elementary school, any slight itch on my head would send me into a paranoid fit and I would insist the school nurse check my head. In high school, I would often ditch class, drive to my mom's work and make her check my head for lice. I never actually had lice, but the fear was very real. Last year I started teaching preschool, and when I discovered lice in four of my students' hair, I immediately urged my husband to check my head. While picking through my hair, he paused for an usually long amount of time, ripped out a blond strand of hair, and showed me an unquestionable light brown nit sitting on it. I went into an absolute state of panic and called lice remover, after lice salon, after lice remover but it was too late in the evening and they either didn't pick up, or told me I'd have to wait until the following day. Monique however, called me back right away. She told me she would be willing to come and help me, but insisted it was something I could take care of on my own with a little bit of coaching. She told me exactly what I needed to do, and asked me to follow up with her the next day. In a gross psychological state, I asked her to go through my hair the following day, but after learning how few nits I had in my hair and how carefully my husband went through each strand, she urged me to wait. How incredible is that? While she could have made a pretty easy chunk of change off my desperation, she chose to be supportive and honest instead. By following her suggestions, lice was a thing of the past, and a lesson learned. Until it wasn't. A month ago, I visited a family I used to nanny for in Atlanta. I was in Atlanta for Saturday and Sunday and Monday morning had an international flight to Medellin. On Sunday evening, during a miraculously timed trip to the bathroom, I saw a bug run across my forehead. When I checked the children's heads I immediately found nits. Using Monique's suggestions from before I treated my head, and found TEN live (now dead) bugs, but absolutely ZERO nits. I called Monique early in the morning on Monday, needing piece of mind, and again she coached me through the follow up. In both incidents, Monique responded to my calls during off hours, and provided me with an incredible amount of support and informed instruction. I would recommend her to anyone and everyone dealing with lice. I trust her infinitely more than I would trust any other lice removal company. Monique taught me so much about lice, and if I find myself with it again (which I'm sure I will because, well, preschool) I'll know exactly what to do.

2 weeks ago Lena was amazing and responded 10pm at night to my online request from 'google'ing'…read morearound about what to do when I couldn't sleep after receiving a letter home from my sons preschool that lice has been detected in classrooms. I didn't know what to do because I could use RID on him but not on my 1yo daughter. She had Nina to my home the next day who was delightful, patient and truly educated regarding everything lice/nit related. I'm so thankful I connected to Lice Free Noggins. This past week I connected Lena with a neighbor of mine in the same situation. Again, she responded immediately and again sent Nina next day to my neighbor who couldn't thank me enough for the intro and was 100% satisfied having her whole family and nanny treated. I highly recommend Lice Free Noggins, all natural lice removal in the comfort of your home and most definitely recommend Lena and Nina!

Emma was quick to respond and very thorough. Her knowledge and sharing of information was very much…read moreappreciated. Her calm demeanor and approach helped the kids and I feel at ease. Highly recommend Emma to anyone having a similar experience.