We were quoted in writing: "a lice treatment & nit removal for her $270 (flat rate)."…read more Once the technician arrived at our home, the price escalated dramatically. The invoice was initially $1,347.39 and was only reduced to about $1,100 after we disputed the charges and removed some products. A "flat rate" quote turning into four figures once someone is already in your home is not transparent pricing. From the moment the technician was in our apartment, the entire experience became high-pressure. We were told various add-ons and products were "mandatory," and the total kept climbing in real time. We also felt pressured because the technician would not leave until payment was received. This is not how a reputable service should operate, especially in a family's home. We were explicitly told that both parents being checked was required as part of the process. We initially refused, because we had already checked ourselves and were confident this was a school exposure and that our daughter had likely picked it up that morning. We were then told they would not proceed with treating our daughter unless we agreed to be checked, and only after that pressure did we eventually reluctantly comply. Both my husband and I were checked. Neither of us had lice. Yet the bill still ballooned from $270 to an initial $1,347.39 (and then about $1,100 after dispute). We also dispute the "severe" classification, but regardless, clarity matters: if there are severity tiers, surcharges, home-visit fees, and "mandatory" products, those need to be disclosed clearly before anyone shows up--not after you are already in a stressful situation. Additional serious concerns: * We specifically requested a female lice expert because we are religious and the patient is a young girl. They sent a man anyway. This should have been clearly communicated in advance so we could make an informed decision, not discovered at the door. * The technician barely spoke English, and whenever we asked a question or needed clarification about what was being done or what we were being charged for, he would suddenly stop speaking English altogether. That made it extremely difficult to understand what we were supposedly agreeing to in real time. Clear communication matters, especially in a stressful situation involving your child. * They do not accept credit cards. We were told payment had to be made via cash, Zelle, or Venmo only. For a New York company with a website and significant marketing, refusing credit cards removes standard consumer protections and makes it much harder to dispute charges. In our case, that payment setup amplified the pressure and left us feeling cornered. This ended up being a day where we were so stressed by the escalating bill and refusal to leave without payment that we were close to calling 911 just to get the situation de-escalated. That alone should tell prospective customers what they need to know. To be clear: our daughter did have lice, and we do not dispute that treatment was necessary. What we do dispute is the lack of upfront disclosure, the bait-and-switch style escalation from a $270 quote to four figures, and the high-pressure tactics used in our home. Parents should be aware that the advertised "flat rate" may have very little relationship to what you are actually charged once someone is in your home.

My sister who lives in Rhode Island, she came with her three daughters to spend the summer in NYC,…read moreand after a couple of days, they started scratching their heads like crazy, of course they sleep over with my two daughters and we discover the youngest one with lots of bugs in her hair, we freaked out and look online and found this company, Eliana and a colleague came over to my house and they were just amazing and extremely knowledgeable about lice in general, they gave us the piece of mind we were hoping for and educated us in practical ways to prevent lice in the future. We are so happy to be lice free and we are just grateful to have found these wonderful lice ladies. Thank you so much guys! You were our life savers.

We had a lice scare over the weekend and Lena was VERY prompt in identifying the problem via text…read morephoto and sending a technician to our home the same day. I was so appreciative. Svetlana, who came by, was lovely and so pleasant and set everyone at ease immediately. They were thorough and professional. We are so appreciative of the care we received and will certainly recommend Lice Free to others who need help!

This was the most convenient and easiet way to get rid of lice. They answered within minutes of…read moreemail inquiry. They had a professional come the next day and the exact time I wanted. I just did a follow-up again same day service. Everything went well. The professional was the absolute best. Amanda was so caring and friendly and reassuring. I hope I never had to deal with lice again but if I do I will be calling them up.

Horrible. Rona was…read morenice on the phone and text, explained that they charge $199 for the first hour and then it's charged in 15 minute intervals at $50. I asked how long it usually takes and she said maybe an hour and a half for long hair. We were desperate, so I said okay. The woman was half an hour late. She doused us in olive oil and combed for 3 and a half hours. She left used gloves out and oil all over the floor and they charged out credit card $706. Now Rona is unresponsive. predatory, playing on fears and desperation. Avoid!

We had a lice infestation so we called Lilbuggers and within 2 hours we had a professional lice…read moretech treating all of 4 of us using only natural products which is a plus since I don't like all those chemical products. the process was very efficient and fast. Highly recommended!!!

Great experience at Lice Busters. I was able to get a same-day appointment, and we were seen right…read moreaway after explaining our situation. The staff was friendly, helpful, and very knowledgeable. They took their time to check everything thoroughly and explained what they were seeing, which gave me real peace of mind. I would definitely recommend them to anyone dealing with lice or even just a scare.

Having dealt with lice earlier this year, I'm on high alert for them and had a scare this weekend…read more Daniel immediately gave me peace of mind as he checked for me, even did a more thorough check with conditioner and blow dried my hair so I could walk outside. I will definitely be coming back and highly recommend them!

Should your scalp need the attention, the staff at Licenders located on Eighth Avenue is highly…read moreattentive and efficient providing service to children and adult customers. The combing device felt like a large wooden comb through the hair that was repeatedly viewed under a magnifying glass. Highly recommend!! Debby

The price is exorbitant. They charge by the hour. The day we were there, it was very crowded and…read moretreating the family took 6 hours. It was probably more expensive than it needed to be. That said, if you have an entire family whose heads are full of lice, this is the best way to go. The treatment is thorough and you can feel relieved knowing it's all gone when you walk out the door. The price includes a check up a few days later. I hope I never have to go through the experience again, but paying this amount was worth it.

June 26, last day of school my daughter gets lice!!! I tried everything I could find on the…read moreInternet. I even combed my daughters hair for 3 days. A month goes by and their back!!!! Now After my step daughter who was here visiting got lice too I was desperate and stressed out. I searched and found Lily. She was inexpensive and I was a bit nervous. When she came, she did my step daughters hair which is FULL and thick curly hair. I even wrapped her hair in mayo for 4 hours, I dyed her hair all trying to kill the lice but I just couldn't mentally take another day combing two kids this time. So when she came She worked on her for about 2 hours without complaining. Then she checked my other daughters hair that I treated 3 times with OTC treatment and combed for days....well my daughter had eggs still. So not alot but she treated her hair too. She came to my house at 8pm. Its now 1130pm and it's my turn. Yup she found eggs. I dyed my hair, flat ironed, blown out with heat and still had the darn eggs..... I wanted to scream and cry, but I had no choice to get my hair treated too. She finally left at 1am. God bless her. I had no clue I had lice. Who would have combed me? Checked me? Well all I can say is these lice have now became true super lice and are resistant to any meds, and I even got prescription strength!!!! I highly recommend lily. She came back 5 days later to do follow up on my step daughter before she went back to Florida and she had zero eggs. I was confident she got everyone clean because her hair was the worst!

I was freaking out, obsessing over nits after getting lice from my kindergarten students - Lily…read morecame to my rescue and did a thorough and painless treatment on my hair. I am now nit and lice free and so relieved! Thank you Lily. Highly recommend.

Had a good experience with them during a difficult time. Denise helped us out for a night…read morehouse-call and was very thorough. When we ran into some hiccups their customer service was very smooth and helpful. Glad to have worked with them.

Lice Treatment Center is employed by my kid's school to perform regular lice checks on all the…read morestudents. I cannot tell you how upset and panicked I was when the school called and said he had lice. I rushed over to get him and went straight to the pediatrician. Guess what? NO LICE! NOT EVEN NITS!!! And, the up-sell to pay them over a thousand dollars for one of their "Certified LTC Technicians" to get rid of the fictitious lice is crazy! While I'm sure it's not possible to be 100% accurate when checking hundreds of kids in one day - perhaps they should take their time and try to be a bit more careful in the future. Lice Treatment Center is totally unethical and predatory - preying on parents' fears then fleecing them dry. Bottom line: get a second opinion.

Have been following this "protocol" religiously for weeks. Even doing intermittent OTC treatments…read morein between, ivermectin, demethicone oil, boiling all the combs and brushes and hair ties regularly, machine drying all the stuffies and couch pillows, vacuuming everything. We still have lice. Olive oil is fine if you have lots of time everyday to comb your hair and all the hair of your family, but it's not realistic for most people's schedules.

Doctors were wonderful with my kids and very thorough. They were very informative and put us all at…read moreease. The convenience of having someone come to your home can't be beat. I can't recommend this company enough!

Excellent Zara and Nicole. Great service! Easy to work with, fast and effective…read more Highly recommend to all.

First time my daughter got it and I panicked. Lice mamas literally took all the work and stress and…read moreguessing away. They squeezed us in with two hours and checked my entire family. They do a thorough job of combing out your hair and provide you with all the info you need to finish the follow up treatments. They are also very good about responding to any questions which was helpful as this was all new! Would highly recommend and would go back (but hope never to lol)