I walked in on a Sunday, May 24th 2026, at about 1:00 PM, no one at all was in the waiting room…read more The receptionist asked if I had an appointment, I did not realize that one had to have "an appointment" at Urgent Care, I asked the receptionist if there was a wait and she said no but that there were had appointments every 15 minutes and she could "not guarantee" when I could be seen, even though again, the place was empty. In the midst of taking my insurance information, the phone rang and instead of asking the caller to hold so that she could finish just simply adding my info to the system (which I am sure they had due to this not being my first visit) , she took the call. She proceeded to talk with this call for about 10 minutes while I stood there waiting. Apparently, we was going to be sure I would not be seen due to, i(f there were indeed) "appointments every fifteen minutes" the next person was about to walk into the door. The receptionist had a terrible attitude from the time I walked in, this is definitely the last thing one needs to deal with when undergoing a sudden health issue. I had to interrupt her call in order to ask for my insurace card back so that I could go somewhere else that actually cared about their patients. Do better, Premier Health and perhaps try and find a bit more of a compassionate human being as your receptionist.

You cannot give a diagnosis until the test come back! I was never examined by the Dr. that was on…read morestaff. He gave me a urine test and then came back five minutes later and said I had a UTI. Sent me home with two prescriptions two days later my doctors office informed me that there was no sign of any infection whatsoever so four days later and the problem is still existing am giving the amount of starts because the receptionist and the nurse were excellent!! Next time don't use Chat GPT

Fast,Reliable,and communication on point.I would go back anytime.The decor made me feel felt safe…read moreand homie.

I went there for a health issue. The people were extremely friendly and helpful. I waited less than…read morehalf the time I wait in my MDs office and received treatment. Everyone was ice and efficient. If you are in Troy ohio do not use Premier or Kettering Er. They are very inefficient. Go to Troy Hometown urgent care. They are what healthcare should look like. Can I give them 6 stars.

I started coming to this practice based on a referral from a friend. I love my doctor (Williams)…read moreand never have a wait or any issue with checking in or out. Appointments are sometimes easy to secure and other times a few weeks out. However the front desk gave me a tip to call in early to check for cancellations. My doctor is very patient and always listens to me and provides follow up care or a referral if needed. The practice offers the option to have blood drawn there or you can do so at a lab. I elected to do in office to save a trip but the nurse pricked me 3 times before she called over another nurse who was successful. My daughter also endured the same fate. I like "my chart" which is available online and have used to monitor my blood test results because the callbacks are not alway as thorough. My suggestion is to ask for lab or test results if you aren't clear as some are not available to view online.

Great care. Fast and efficient. Brittany and Monica were great. They treated my daughter with…read morerespect and had a great bedside manner. Care was not delayed for covid 19 measures. We had to make an appt and wait to come inside but it wasn't a bad process at all. Very clean facilities. The only covid 19 set back for my daughter was no lollipop.

Called in because their websites down and the app isn't working and I'm desperate to make an…read moreappointment. I need to see someone who could help me. I'm having a very painful allergic reaction that is caused a lot of discomfort. I let them know that their website was down that their app wasn't working and asked if I could please schedule an appointment over the phone to see someone to which the receptionist told me she was not able to make an appointment for me over the phone because there are other people in the room waiting to be seen! how ridiculous is that for a response she claimed it was because they weren't allowed to discuss patient information over the phone like none of these people I've ever been to a doctor before or heard receptionist at doctors office speaking to other patients on the phone about setting up appointments give me a break. This is ridiculous. I feel like the person just didn't want to do their job.

Was from out of town and needed an urgent care. This was close and we drove over. They were not…read morebusy at the time and we were seen with little wait. Everyone was so friendly and professional. The provider did an excellent job and got us on the path to healing. We had an excellent visit and were thankful for the quick and easy treatment. They is call in our prescription quickly as promised.

I use to work for Doctors Urgent Care in Kettering, Ohio over 35 years ago. Very professional…read morestaff. We were like a family. The care we provided was top notch. I miss everyone.

Love the doctor here. She's always great and so sweet. Have been coming here for a long time! It's…read morealso always SO clean.

I brought my mother here with a case of hives. The staff were all very courteous and the doctor…read moretook good care of my mother without rushing. We were able to get in and out quickly.

Thank you so much to the excellent Registered Nurses who helped my husband, on Oct 5 2024, Karin,…read moreLeah and Ryan, are the best Nurses on earth! These Great, Kind, Skilled Nurses are on the second floor of the Stroke Unit! My sweet husband Bill was at 4000 Health Miamisburg /Centerville Ohio, he was helped first at Emergency Room, by excellent Registered Nurses: Ian and James, and then he was moved to a room on second floor of main hospital, Stroke Unit, helped by Great and kind and skilled Nurses: Karin, Leah and Ryan, excellent Nurses, and also very kind Natalie, the speech Therapist! Thank you for helping my sweet husband! My husband was treated for a stroke there, on October 5, 2024 Thank you so much, for your compassion and skills and helping us! Thank you so much for your excellent care towards my husband! October 7, 2024 Thankful patient and thankful wife, Bill and wife

Terrible place the doctor that is in charge of the ER at night through something at me I think it…read morewas a cup woke up and bruises all over me if so bad I had to take legal action