Esther and Paul were EXCELLENT. From the start I felt like a priority and questions were answered immediately. Buying a house is very stressful, the last thing you want is to get spotty communication and instructions for everything required. This is the 3rd house I've bought and have never had such a good experience. Their tools/portals are FANTASTIC, I was able to complete steps and see my progress easily. read more

The Loan Story - My new home!! - Mortgage Brokers Near Me - San Jose, California

Are you looking for an excellent team to work on your loan? Look no further; we highly recommend The Loan Story team! We had a pleasant experience working with Yvonne Wu, Paul Reyes, and Esther Chien for our first home purchase! They are truly a wonderful team! We highly recommend that you check them out for your next home purchase! They answered all of our questions promptly and were extremely professional throughout the entire process. They met our tight timeline and closed escrow within a reasonable time frame! Thank you, Yvonne, Paul, and Esther! read more

We had such a great experience working with Yvonne and Paul on our refinance. From the very beginning, they were organized, attentive, and so easy to communicate with. They kept us informed every step of the way and made the entire process feel smooth and stress-free. We really appreciated their attention to detail and how quickly they responded whenever we had questions. It honestly felt like we were in great hands the whole time. We would highly recommend them to anyone looking for trusted, reliable guidance--especially first-time buyers or anyone navigating a refinance. read more

I have known Albert Lee for 30 + years. He helped me process the loan for my first purchase. There was some kind of assistance my for first time home buyer. I had no idea. He not only told me about it, he also helped me through the entire process. Since then I had worked with him at least 5 more times to refinance or purchased new home. He has not changed a bit for all these years. He has ALWAYS been very patient, attentive, polite, responsive, helpful, looking out for my interest, provide excellent information.... etc. I cannot say enough good things abo read more

If you want amazing customer service, helpful and knowledgeable financial advice, with hand held care for loan process, then Yvonne Wu and her team are the ONLY place to go! We were buying a home in Napa with a short close date, and contacted Yvonne last minute. She told us up front it was "likely" doable based on her vast experience knowing how the financial institutions work. She set our expectations that each of us, together as a team, would have to work to meet the outlined plan she gave us. From the start their side of this team worked seamlessly and communication was excellent via phone calls, emails and texts always keeping us informed on progress and next steps. Yvonne and Paul were always available anytime we called they answered! You can't place a high enough value on this service during a stressful time. Yvonne was a steady presence at times when we were anxious. She is gracious, patient and extremely experienced so she could always guide us through this tight window that we placed on them! They came in with a perfect landing so we could close on the financing for our dream home. If I could give this team 10 stars I would. read more

It has been a pleasure working with The Loan Story staff, Esther Chien and Paul Reyes. I am impressed by their immediate responses to my questions regardless of the time of day or day of the week. Esther Chien answered all my initial questions promptly and without hesitation, which is why I selected The Loan Story to prepare my loan. Paul followed up with processing the loan to ensure that all procedures were followed without any complications. As a result of this team's efficiency, we were able close escrow ahead of schedule. I look forward to any refinancing with The Loan Story when the opportunity arises. RE. Los Gatos read more

Yvonne and her team are absolutely top notch in every aspect of their business. They are upfront in telling their clients what they need to hear even if it's not always what they want to hear, extremely communicative during the entire process with many value add insights other lenders don't bother sharing and are all about educating their clients so that they can make an informed decision that's right for them.  As a realtor, I've transacted with many lenders in my career and Yvonne with her team stand out in their service level like a sore thumb from the crowd. We've partnered up many, many, many times over the years and there hasn't been a single hiccup in any of our mutual transactions, which is mind blowing. Yvonne has also saved quite a few transactions for my Buyers who opted to work with a different lender and ended up switching over as a last resource.  Yvonne's  team is very responsive, a wealth of knowledge, and is able to reduce the anxiety of refinancing or buying a property by a huge margin. There's not enough space in the review to extend my gratitude for everything they've done for my first time buyers, move up buyers who needed to sell first, as well as those who were just refinancing. You'd be in fantastic hands with this team :) read more

Sophia and Fion have been an incredible help! They are not only patient but also highly knowledgeable. I truly appreciate their expertise.

If I could give more stars I would. Y'all drop your lender now and get on with the loan story team! You have no idea how committed they are! Their communication is on point! They know you are on a time crunch and constantly keeping you informed on what you need to get done! On top of all this they don't make you feel dumb for asking so many questions and asking them a million times! I'm a first home owner and I literally asked so many questions and boom they are there to answer it! Yvonne and Jerniel y'all are the best!!! Like for real! The whole team is amazing. They even apologize for not answering right away and I'm here like I just sent an email a minute ago! This only happened once because they are fully committed in contacting you right away! Amazing amAzing amazing! Please drop your lender and contact the Loan Story NOW!! You will be so happy and relieved y'all went with Yvonne and her team!! I'm dropping the L word and saying I love you all! Thank you for making my first experience amazing! read more

I wish I could give Travis and his whole team 6 out of 5 stars! His team truly goes above and beyond to help you every single step of the way. I fully trust Travis and his team member Ying! Very sweet and genuine lady who really cares and wants the best for you. Travis is super reliable and answers every single question. He is approachable, personable, and really tries to get to know you before the whole process starts. I really appreciated his detailed and timely updates from time to time on our home buying process. Buying a home is overwhelming, but his team makes everything easy to understand and wants the best for you. They take the extra mile to break every thing down for you to understand. I cannot recommend him and his team enough! If you are working with Travis and his team, you are definitely in good hands. I know next time if I am buying another home, I'll be contacting Travis. Thank you Travis and Ying! read more

Esther and her team did a phenomenal job helping us through the whole process of purchasing our first home. They were responsive, patient (we had a lot of questions as first-time home buyers!), and detail-oriented. Esther made sure to get great rates for us, and Esther and her team worked closely with our real estate agents so that the whole purchase from start to finish was seamless and our job as the buyer was easy - we just had to review and sign. We would 100% recommend Esther and her team to anyone looking for mortgage brokers in their home buying process. They truly went above and beyond to make sure we were comfortable and understood everything put in front of us. As painful as home-buying often can be in the Bay Area, Esther and her team really helped things run smoothly. We love the Loan Story and are so appreciative we got to work with them during this life milestone! read more

Esther and Jerniel were amazing! From the very beginning, Esther was super responsive and helpful in getting a solid quote and resources for me. After we got into contract, Jerniel helped a ton with handling documents and various requirements, making sure everything was sent in on time and accurate! Definitely would go through them again (: read more

Load story is a great company to help people to get a new house fast. Great service. Professional. Highly recommend.

After shopping around for refinance quotes, it was so pleasant to speak with Esther and her team! She is super knowledgeable and patient, answered all my questions and concerns. The whole experience was easy and smooth and we even got a lower rate than we expected! I think we found our loan agent for life. Thank you Esther and her great team! Highly recommended!!! read more

I worked with Yvonne and Jerniel, and their team at The Loan Story. They were the best representatives I could've asked for! Throughout the ~4ish months that I worked with them, they patiently sat me down (in my case, a face to face zoom call due to the pandemic) and discussed the key importance in a loan process and walked me through each step I needed to go through to acquire the best loan value and rates. Yvonne and Jerniel, and their team were always on top of everything in my loan process. When I had issues, I simply forwarded them what I was uncertain of. My personal gatekeepers! I was happy when I was notified that they negotiated on my behalf to remove unnecessary charges to acquire the loan. Big indication that they were utilizing every power they had to acquire the best deal!! They worked day and night to secure the best loan, and at the very end, they rushed the loan and got the loan process done within a week. Apparently this is unheard of by my agent, and it gave me a lot more time to relax and further inspect the property. Thank you Yvonne, Jerniel, and The Loan Story team! read more

I am incredibly happy with the work The Loan Story did on my refinance. The entire team (Maria, Yvonne, and Jerniel) were so organized and professional throughout the entire process. It was easy to get the required documents to them and they had a wonderful system to digitally sign papers. (The final signing was done with a notary.) The refinance was smooth and easy to complete. Highly recommended. read more

The team at The Loan Story was fantastic throughout our entire homebuying process. As first-time homebuyers, Yvonne and Paul answered all of our questions in-depth and helped us understand each step of the process. We interviewed several different brokers but selected The Loan Story for their quick response time and thorough answers. Yvonne called the seller's agent right after we submitted our offer to break down and assure her of our qualifications. We were also able to offer a shorter loan and appraisal contingency. They continued to communicate and update us regularly throughout escrow. Thanks to their help, we were able to beat out 11 other offers on the house, even without being the highest offer. I will 100% be recommending them to all my friends. read more

Alicia and her team at the Loan Story did an excellent job in helping our family got into our new home recently with their loan process. Working with Alicia, we were able to get a pre-approval within a day, and that allowed us to quickly make an offer on our dream home right away. Throughout the whole process, Alicia and her team member Ran helped us navigate smoothly through all the nuances of getting a new mortgage, and we didn't have to worry about whether the loan will close on time or not. Also, they were very responsive when we have questions or need help with anything. We'd recommend Alicia and her team for all your mortgage needs. read more

The Loan Story came highly recommended by our amazing Broker from the Coldwell group, Kathy Low. Esther and her team didn't disappoint; in fact they are amazing!! They responded quickly to all our communication. Jerniel, the pipeline manager, even responded to my text messages during the Memorial Day Holliday. They were very thorough and kept us informed at all times. Our transaction went without a hitch and on time. We were very impressed with how effective and seamless they were our exchange company and our broker. You are truly in great hands with them. Thank you Loan Story!!! read more

Alicia and Ran at the Loan story was absolutely awesome. We had an interesting situation at hand where we weren't sure that our current broker was able to follow through and Alicia and Ran stepped right in to get a new loan application into the system in record time. Alicia and team was extremely patient with us, giving us consultation, advice and prompt responses despite our wishy washy attitude. For what ever reason our first loan miraculously didn't fall through but given my experience with Alicia and Ran. We will most definitely be circling back the next time around. Would gladly refer Alicia and Ran to friends and family. read more

I was looking for a home purchase in Texas when I learned of The Loan Story through a friend who had done a loan through them before. Esther, Rachel, and Jerniel were absolutely fantastic to work with. I was hesitant to work with a team far away in another state at first but they made the process stress free and handled all my questions right away. It was a pleasure to work with them and I would work with them again if the need ever arises. Wonderful people. read more

Loved their service so much I used them a second time. They initially helped me finance my first home purchase. I refinanced with another company and saw how spoiled I was with Esther and her team. The next opportunity I had to refi I went back and they did not disappoint and in fact exceeded expectations. I did appreciate that during these uncertain COVID times they made it easy to communicate and they were very prompt and detailed with there responses. They made me feel comfortable enough to even ask the "dumb" questions. I will definitely use them in the future and I won't hesitate to drop their names to those looking for mortgage services. read more

I had an excellent experience working with Yvonne & Paul. They helped us purchase our home which will close tomorrow. The team is very responsive, professional and friendly. They always keeps us in the loop and will do their best to keep things moving fast. Very impressive. I'm pleased to give my first yelp review to the Loan Story. I highly recommend it. read more

Yvonne, Paul, and Maria have helped us with 2 purchases and a refi. They are professional, effective, and work hard their clients. They presented multiple options to help us make the right choice for each situation, including going the extra mile to offer strategies that enabled flexibility in asset allocation. Thank you! read more

Sophia was simply the best in terms of knowledge and efficiency. She guided me along every step of the way and explained what I needed to do. She was always on top of every single action so I could get the lowest interest rate even though it was going nowhere but up. She quickly locked in my interest rate, and I was able to save a lot of money due to her productivity. When I had questions, Sophia had answers. Thank you Sophia and The Loan Story! read more

Albert and his team has provided the outstanding service for my refinance need. His diligence and thoroughness was above and beyond what I was expecting. To initiate the process, Albert went over all options with me and presented the math in detail for every option. He walked through every step with me along the process and answered all the questions that popped in my mind. His attentiveness has helped us to lock on the competitive rate and close the escrow promptly. I will recommend Albert and his team to anyone who is looking for mortgage/refinance services. read more

Yvonne Wu is an amazing person! She always find ways to make things possible! Specially in helping me buying my house. I never regret choosing Loan story in handling my loan process in order to make this house buying transaction possible. From day 1 to end Yvonne has been there I will always be thankful to her. And also to Jernier Diaz who assisted me until the day I closed my house transaction. He is very helpful and on time. He does his job with compassion and will always make you feel that he always one call/message away to help you no matter how late it is. And doing above and beyond and always pro active. This team deserves recognition because of the hard work and dedication they put in their job. Highly recommended and will for sure have my friends and family try the service and experience that I had with Loan story! Super satisfied client here! read more

Yvonne and team are simply the best! Couldn't have gotten through the process without them and their due diligence to find me the best rate possible. read more

Esther and the team at the loan story were absolutely a joy to work with. Esther especially went above and beyond for us. We began discussing our financial picture with Esther many months before we were even actively house-hunting, and she was always very patient and explained everything very clearly to us. We met periodically as the year went on to revaluate our financial picture and options, and each time Esther was very thorough in her review. Not only is Esther incredibly knowledgeable, her work ethic is unmatched. She was always available to us any time we needed and we could always count on her. House buying can be very stressful and things can change minute by minute. There were times where we needed to make a decision quickly, and Esther was always very responsive and this gave us immense assurance and comfort in these times. Esther also went above and beyond for us when it came time to put in offers. Esther offered to contact the agent to show her support for us and provide her backing of our financial standing. Esther worked very hard to get us the best rate possible, and the rates they offer are competitive with the market. More than this, though, we decided to go with the loan story for their outstanding customer service and the ease/comfort/assurance/support that they provided us during this process. We are very appreciative of Esther and her team, and highly recommend her and the loan story. read more

The Loan Story is by far the most incredible Lender that I have worked with. Being a Realtor®, I have worked with other Lenders for my clients and by far, Yvonne and Paul and the rest of their team really takes time to cater in each of my clients' needs. More so, I have done my own refinancing on my loan. Yvonne and Paul are the absolute best Lenders that took their time and exerted more effort for a timely close and the best rate. Cheers to The Loan Story!! You are highly recommended! read more

I was recommended to The Loan Story by my realtor. Though eventually things fell through because of my own personal plans, I would definitely reach out to them again. Though our interaction was short, their team was extremely helpful with answering all of my questions and concerns. read more

The Loan Story was recommended to me by my realtor for my first home purchase, a daunting task for someone who has no experience with the market. I shopped around for rates and pre-approval from several lenders including America's top-rated broker service as well as my own personal credit union (names redacted), but no one could beat the rates and lending amounts that were guaranteed by the Loan Story. My favorite part of the experience was during the pro-approval process - I was expecting a large pay raise which was not yet reflected in my pay stub during the pre-approval process. Nevertheless, Esther was able to project the loan amount based simply on a letter from my firm reflecting my new salary. In addition, Esther also anticipated the Federal Reserve interest rate cuts and incorporated this into my pre-approval interest rate - even before it was announced! Such quality of service and attention to detail helped me to secure the best rate that I could find in the market. Finally, when crunch-time came for final approval and funding, I was worried about timing and turnaround. Although Esther was my main point-of-contact at the Loan Story, when she needed to take care of some personal matters her mother (Ruby) stepped in and was completely caught up with my application before even talking to me on the phone. This surprised me because I am used to the bureaucracy of big businesses, where a customer often has to answer the same question multiple times upon talking to different people. I would also like to mention how professional their Pipeline Manager Paul was - I had a lot of questions as a first-time homebuyer and he was patient and attentive to all my needs. Paul even went beyond the call of duty to contact the lender to push through my funding when the lender was slow to fix a mistake that it had made. This is by far the best homebuying experience that I could have asked for. I am a very wary person when it comes to trust, and from the beginning of my home-buying process I knew that trust would be the most important factor when it came to selecting the right broker. Their integrity in doing business is only eclipsed by their dedication to the moral and virtuous principles of living a proper Christian life. I highly recommend and will definitely seek their services again in each future home purchase. This is an example of how small businesses make America a better place. What I liked most about the Loan Story: * Expertise and professionalism in ALL staff * Personable experience, even responding to my requests late at night * Quick responses and follow-up to both email and calls/texts * Willingness to go above and beyond to meet my needs/answer my questions * Fast turnaround for all requests * Honest and reliable information read more

Yvonne and her team are phenomenal. They helped us purchase our home which is closing today. I am not easily impressed and Yvonne & Team impressed me in a big way! The Team is super responsive and regularly provide status to keep you in the loop. I'd recommend The Loan Story to family, friends, and peers in a heartbeat. read more

5/5 stars! As a first time home owner, I could have not asked for a better lender! Esther and team were extremely honest, knowledgeable, and always very quick to respond during my home buying process. There were many concepts that I did not understand but Esther and team went the extra mile to make sure I was comfortable with every step of the loan process which helped reduce the stress of buying a home considerably!! I was truly blown away by how Esther took the time to answer all my questions through multiple calls and even helped me lower my interest rate after I locked it in! Don't hesitate to reach out to the Loan Story team, you'll be happy you did! read more

We recently purchased a home with the help of Alicia Zhao of the Loan story. Ours was a complicated case with having to sell a house and buy one. We contacted Alicia who was super patient and gave us some options of which she was able to get us a zero down with the old house as collateral. This was a great deal and we were able to buy our dream house and then quickly sell our old house to bring down the loan. Throughout the process, Alicia was extremely polite and knowledgeable. She was easy to reach and it always felt like she was on our side and working for us. She even recommended another option to refinance at a lower rate once we had sold the old house. I would highly recommend Alicia to anyone looking for mortgage financing in the Bay Area. She works with hundreds of banks and will get you the best deal that works for you. read more

Maria and team are absolutely incredible. Fifteen years ago, I was an owner of a real estate brokerage. I've interacted with hundreds of loan officers, and I can easily say that Maria is in the top 1% of all of them. Even more amazing is that she has an incredibly dedicated team that is always at the ready to solve issues the moment they come up. We just closed on a property with Maria and her team, and it was an incredibly complex transaction. They did it in under a month (even closing one day early). Just incredible work; highly recommend. read more

We have worked with Loan Story for 6 years. Maria, Yvonne and their team have helped us for three times on our loans of condo, refinance and single family house. They're extremely professional, responsible, and prompt. Yvonne was really patient at explaining everything throughout the entire process. We will definitely choose Loan Story as our loan agent in the future. We're confident to refer Loan Story to any family or friend! read more

AMAZING! I connected with Esther through my agent and I could not be more grateful for the partnership. Esther and her team (+Paul) were transparent, professional and highly efficient. This was my first home purchase and though some of my questions may have come off as really ignorant I was handled with care and understanding. Could not have been more grateful for such an experience and will highly recommend to others. read more

Esther, Rachel and Paul were wonderful to work with while purchasing my house. The team was always very responsive and helped answer any questions that came up. We had a quick turnaround to lock in my rate and the team went above and beyond to make sure I could secure the lower interest rate. They are true partners throughout the process and help make it as easy and smooth as possible. I would definitely recommend The Loan Story to my friends and family and will hopefully be working with them again in the future to refinance. read more

I was recommended to Yvonne and the team by my friend who recently purchased a condo last year. I went from applying to loans end of Nov. 2021 to closing on a place in mid Jan. 2022. Really smooth process and great team that helped me out. I will be reaching out again in the future read more