Just had new lock installed. Perfect. Vintage look. Keyless entry. Clean work. Technician was very personable. Highly recommend.

Just finished up a visit with Jim, from The Lock Shop and couldn't be happier. After years of procrastination, I finally decided to have a deadbolt installed on my front door. I stopped in to the store on Friday and was looking for a matte black lock and info on installation. I had already purchased a new knob when it occurred to me I'm not all that handy. The very nice gentleman that helped me (sorry I can't recall his name) was very helpful. He gave me the rundown on pricing and installation, including the knob I had already purchased. I was ready to buy! To my surprise, he told me Monday was the soonest they could get someone out to me. I was shocked, as Monday was a holiday and I was sure I'd wait about a week, before they could get to me. I booked the 10-12 window and was on my way. Jim, the installer/locksmith called (as I was told he would) and informed me that he had a cancellation and could come at 9:15am if I'd like. I did like and Jim was at my door right on time. Jim made quick work of the installation and then VACUUM and SWEPT my landing and front steps!! He was in and out in just under an hour, no fuss, no muss!! I highly recommend The Lock Shop, and if Jim is an indication of the caliber of installers/locksmiths that work there, you will always be satisfied. read more

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Thought I had an urgent lock issue. Lead Service Technician Jon came out promptly. Assured me my lock set up was old, but recommended I purchase a new door with a lock. I asked Lock Shop charge for the visit. A courtesy evaluation. Same crew fixed the lock at our office a few years ago. Highly recommended. read more

We worked with Andrew... Amazing customer service and compassion. They were expedient with same day QUALITY service!!! They went the extra mile! Recommend them highly!!!!! read more

Yep, we're idiots and locked ourselves out of our house. A quick Yelp search on the iPhone and we found The Lock Shop nearby. I checked out their website and found an interesting video on what could happen when you call for emergency locksmith services. You've got to think that if I business puts a video on what to avoid, then they wouldn't do the same things. Anyway, I called the number for emergency service and spoke to a pleasant fellow, Andrew, who gave me the rundown - quoted me a price, which was about what I expected since it was a holiday/weekend, and told me that because of other service calls going on, he could get down to us between 5 - 8 pm, which was a couple of hours away. He said he would call us when he was on the way, so we wouldn't have to be hanging out outside the house waiting for him. He also said we would need to show him something with our name on it that had the address of the house and a photo ID. Glad that they are security conscious. Also,. since it was the weekend, he would accept cash or credit card only, which was fine with us. He called us a little before 6 pm, met us at the house, and within a few minutes had the door open. He was polite, pleasant, and professional throughout the whole experience. Needless to say, I hope we don't have to use their emergency services again in the future, but wouldn't hesitate to call them if we did. Also, I am seriously considering using them for other lock and key work in the future, as their storefront is right around the corner from the house. Thanks again, Andrew! read more

We looked around for a good locksmith and based on Daniel's review we called The Lock Shop. These guys are awesome. The person that came out today was great. He was very knowledgable, and very accomodating, and was able to do everything we needed quickly. The rates were reasonable, the advice was on point, and the quality of work was great. I would hire these guys again in a minute. read more

We had just bought a new house and wanted to get everything re-keyed. About 3 deadbolts and 4 door-knobs. I brought them the required items and they were done quickly. I would come back again. Friendly and they charged less than other businesses I had checked out. Thanks guys! read more

This guy is not competent. I was referred there by Flood Mazda to cut a duplicate key for my car. He said he would not guarantee the key because it was not his, but that he made Mazda keys all the time. Unfortunately, i had snapped the new key onto the remote before I brought it in. He put it in the machine, and looked puzzled. It looked like he was forcing the key in there. I told him I could take the key off of the fob, and did that for him. He said "that's much better", and proceeded to put the key back in the machine and continue. Of course the key did not work in the car. He told me that this was a bad key, and to get another one. I had bought the key on-line, but it was an OEM Mazda key. I came back from Mazda with another key (that cost me $60). He put it in the machine (this time minus the remote), and it worked fine. He had told me that when he put the first key in the machine that there was a "gap"... probably because he had not pushed the key all the way in (maybe the fob got in the way). He insisted that the key I had brought in was defective, but I examined it carefully afterwards, and it is completely identical to the other key, except that the toogh at the end was a bit farther down the key, because he had not put it in the machine correctly. Do not use this guy unless he will guarantee his work. In the end, he did not charge me the $3 for making the key, but he cost me $60 by destroying my perfectly good key. I should have gone to Home Depot. read more

Really rude. I called in politely after a problem with them and they hung up on me. Also, they seem to have bought up the phone numbers of surrounding locksmith businesses, so if you google and find an apparent other locksmith in the area, you wind up talking to the Lock Shop. That gives them several opportunities to hang up on you! read more

I have been using The Lock Shops services FOREVER. Ive been in business myself for 29 years and anytime I needed them, they were right there. They were quick, courteous and super polite. HIGHLY recommend. Roanne Rebello read more

My elderly neighbor locked herself out so she asked for my help. I chose The Lock Shop based on the 2 previous reviews. The locksmith came over immediately, was gracious and even extended an arm to help my neighbor over some snow and ice. He identified the problem and fixed what was wrong without pushing additional work. He was curtious and very helpful in describing what she could do to prevent the problem from happening again. I have heard nightmare stories about locksmiths but this shop is reputable, customer oriented and a real pleasure to work with. I couldn't have been more pleased. read more

The Lock Shop provides excellent customer service. When we lost our master (and only) key to our truck, The Lock Shop was with us every step of the way. A special shout out to Andrew, I can't tell you how much I appreciate the help and guidance! We were able to get the issue resolved very quickly and painlessly. I wouldn't go anywhere else! read more

I needed to replace external door lock because a part broke and it stopped opening. I got their name from my neighbors. The technician came exactly when promised, and in 30 min replaced the lock and cut extra keys in the truck. Courteous, professional, and a pleasure to deal with. The cost was very reasonable. They process credit card payment on the spot and send receipt via email. read more

I was the General manager of a 75 chain Restaurant Group. One of my stores was located in the providence place mall, I have used this company 20-30 times and always had a great experience. The staff are the best of the best and i also used them in my own home in North Kingstown. Very grateful to have formed such a great working relationship with this company, and would recommend there services. A rating in my humble opinion. read more