This has been more than a pleasant experience. Today, I stopped by just to inquire about a unit and…read moreleft with a rented unit. The staff at this location are amazing. The facilities are clean, organized, and very accommodating. The gentleman in the front was beyond helpful, his name is Mark. Huge thanks to Mark for being extra extraordinary.

Mark is helpful, but beware the huge rate increases! My rate just jumped from $162 in September to…read more$222 in October, with no notice from the company! I have a 10x10 unit, and have been renting it for three years, since before Extra Space took the facility over from Metro Self Storage.

Love this place - super new, super clean, super easy to access, great value, excellent customer…read moreservice. They have an App that allows you to access the facility via your phone - I had some challenges with the App, and Temekia got me sorted out very quickly! HIGHLY Recommend!

I came in right as Diane was getting ready to leave, and instead of rushing out, she took the time…read moreto stop and help me. From the moment she engaged, her compassion and kindness were truly exceptional. I was having an emotional day, and she met me with patience, understanding, and genuine care that went far beyond basic customer service. Diane didn't just help me -- she made a lasting impression on me. Exceptional service from an exceptionally kindhearted person.

Quick feedback for those looking to a storage facility 1…read more Place is brand new and clean 2. Entrance is really easy to get large trucks in and out, especially in Chicago cold winters 3. Manager of the place was super nice and accomodating (in terms of the millions of questions I had) 4. I needed something a little bit out of the ordinary and they were really helpful 5. Prices on the the same square footage vary..do your math 6. Take a photo of the access code in your iPhone bc you'll never find that card when you need it. One thing on the potential negative side...you need to use a barrel lock vs padlock. If you don't have one of these, it costs about $14. I ended up buying two, but only used 1. I gave my extra to the manager and asked him to give it to someone who was "down on their luck and needed it"...if you rent from here and finish with your locker, I'd hope you would do the same thing (or give it to a goodwill, that can give it to someone needy) FYI - my comparison storage facility is one I have used in Sydney Australia, and while the staff were friendly and easy to work with, the storage space was grotty, would only give that one 3 stars if I'd have to review it

I'm very disappointed with my service here. I signed up for a rate of 124 dollars. I had set up…read moreautopay to not worry about it. They claimed this was not set up and started charging late fees within a couple days of the past the due date. I was able to provide the email showing I had set up autopay but there was nothing they could do with the late fee. To make matters worse my rate was increasing 80 dollars. 65% increase is simply unacceptable. This is bait and switch tactics that should not be legal. I will be canceling here and moving to another provider. Edit: Within 5 mins of leaving this review I got response to please call however it is just a generic national number that eventually leads you back to local store you are at. I had already spoke to the store before this review and they were unable to help.

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

The facility needs work as far as carts, doors etc., but the staff is what has made me stay here…read morefor more than 7 years. Tamika is always helpful, polite and professional. She cares about your stored items sure; but she also keeps an eye on your personal safety and needs. She is definitely the reason I have stayed at this location despite opportunities to move.

I rented a 10x10 space to hold some items while my husband and I work on purchasing a house. The…read morespace itself is fine for the price I'm paying. I wouldn't say it's top of the line but at least my stuff is out of the elements (hopefully, it did seem the AC was broken or turned off). Anyways, as I was dropping off my items with the help of a moving company, I followed the provided map to find my unit. There are two elevators and the elevator closest to my space was out of order. Except there was no sign on the elevator to indicate this. There was no mention of it anywhere. So my movers went up to investigate to see if someone was holding the elevator (it was stuck on the 2nd floor), by walking around the building to find the stairs. Once we deduced it was broken, it had been 30 minutes of paid time for them, and then it took an additional 30 minutes to find an alternative route (from the back elevator all the way to the front of the facility where my unit is). There was also about a dozen of other tenants there, so this created a huge traffic jam trying to use one elevator. I called and left a voicemail for management to explain the most basic courtesy for anyone using their facility is to post an out of order sign on the elevator. The voicemail I received back from Temika (spelling) was that it's company policy to not make public service announcements for defunct equipment and that they were sorry I had to pay my movers more but that is "just the process". Overall, my 10 weeks pregnant self did more to help the dozen or so tenants of this facility by giving anyone who tried to use the elevator last night a heads up that it was broken. Given the extra hour it required to move my items, I ended up paying $600 more than what I was originally quoted (3 laborers at $200 an hour due to it being past 6pm when all was said and done). So my question is are the employees of this location really that apathetic that they don't care about the 10-week pregnant woman or the 68 year old mom having to run around their facility to figure out one elevator is out of order, or are they all just that lazy? I wonder if they watched back the security footage to see just how miserable everyone was last night scrambling to get their items stored or moved on a Friday night before a holiday weekend. I will gladly be talking to their corporate office once the LDW holiday has passed. Long story short: look at other Public Storage facilities that have staff that aren't lazy and apathetic.

This is the worst storage I have ever used. The elevator has been broken for over 2 months. You can…read morenever get to talk to the live person. The office is always closed. Please don't use this I Storage it's horrible.

Stay away! The facility is very poorly run and shabby. Worst is the elevator in one bldg has been…read moreout for over 6 months. For a long time, there was no local management, just a phone number on the locked office door. I have complained to upper mgt and received no satisfaction, just continuing excuses. I should say the new manager is very nice but essentially powerless to rectify problems. Be warned - the elevators are of the same vintage - even if they show you a unit in the other building, it is sure to fail soon and you'll be stuck like me. Beyond the elevators, the place is not well kept. Carpets are filthy, the fence is collapsing, interior lights don't work all the time and the hand carts are broken. Although I've never seen vermin, there are rat traps all around. So it must be a problem for some tenants. I recently gave up and moved to another facility nearby. The final insult is an overcharge on my last bill that I now have to address. UGH.

Afer 9year in my old place, i found myself having to down size. I read reviews after review and…read morefound Moovers Chicago, i am so glad i did. The team was professional and courteous, move went well , they were on time and finished on time. I hope i don't have to move again but if i do i will definitely choose Moovers Chicago. Thank you Guys !!!

Best moving company I've used! Professional, friendly, and very experienced. They handled all…read morefurniture and boxes with care. They took apart my bed frame and reassembled it at my new place. Same with my TV. They removed it from the mount and remounted it at the new place. Ruben, Anjel, and Fabrisio were my movers. They were speedy and extremely organized! I highly recommend this crew! Other thoughts: Moovers is locally owned and I recommend you always use a local business.