Stay away! The facility is very poorly run and shabby. Worst is the elevator in one bldg has been…read moreout for over 6 months. For a long time, there was no local management, just a phone number on the locked office door. I have complained to upper mgt and received no satisfaction, just continuing excuses. I should say the new manager is very nice but essentially powerless to rectify problems. Be warned - the elevators are of the same vintage - even if they show you a unit in the other building, it is sure to fail soon and you'll be stuck like me. Beyond the elevators, the place is not well kept. Carpets are filthy, the fence is collapsing, interior lights don't work all the time and the hand carts are broken. Although I've never seen vermin, there are rat traps all around. So it must be a problem for some tenants. I recently gave up and moved to another facility nearby. The final insult is an overcharge on my last bill that I now have to address. UGH.

I'm sad to write a review like this. I moved out of this facility as well... it's three blocks from…read morewhere I live. It was totally convenient.. the elevator broke in October of 2024. Instead of compensating people they continued to increase the rent... I was storing more items in my home then in my unit! I couldn't get items down the stairs. The door was very small, and there's a pole on the order side. I've called multiple times with no answer. My final draw was a third increase since the down elevator... I was paying $53 for a unit that was being offered at $38. Also no elevator! I moved 2 miles up the street. Same size unit for $27! Took me 38 trips up the stairs, there's not even a hand truck to use. Took me 1.5 hours to move out. Only took 25 minutes to move in the other unit. Signed a year lease with them! I was with this place since October 2023 snd would still be there if they didn't raise the rent while the elevator was out for over a year! Plus the heat/air is out... website says heated/cooled and elevator ALL not true... very sad to have this happen. I used to go on lunch to storage. Now I can't. But even worse was I had more stuff in my home then here and was paying for a unit I wasn't able to use. As I took stuff out I kept it in my home!!! Ugh hopefully they can fix these issues. Would love to come back!

Amazing customer service Hattie & Crespo are great and very…read morefriendly. She explained everything is fine detail When the payment was due and how to go about it Showed us the storage facility and the loading dock with easy access. Very valuable employee. Keep up the great work.

I would give a 0 if I could. Been attempting to reach someone for over 2 weeks. They don't answer…read morethe phone, they don't return voicemails, the option to "Select 4 to speak with your property manager" on the call tree doesn't work, it just takes you through the options/menu over again. No one is ever at the facility. I live right down the street and drive by it multiple times a day. But when I finally get a call back, this was the first voicemail they received and was told someone they were there 4 days a week. Just blatantly lied to.

I have been a long time customer of Safeguard storage. Robert in the office is always friendly and…read morehelpful. I love having the carts readily available the second I walk in the door. Having different size units over the years there has never been a bad location and I was on the second floor for over 8 years. Thanks again Robert!

Excellent facility. Clean and very safe. Very friendly, consistent staff…read more Had a unit with them for about 2 years and never had any problems. Any time we stopped by place was very clean, plenty of parking.

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

Love this place - super new, super clean, super easy to access, great value, excellent customer…read moreservice. They have an App that allows you to access the facility via your phone - I had some challenges with the App, and Temekia got me sorted out very quickly! HIGHLY Recommend!

I came in right as Diane was getting ready to leave, and instead of rushing out, she took the time…read moreto stop and help me. From the moment she engaged, her compassion and kindness were truly exceptional. I was having an emotional day, and she met me with patience, understanding, and genuine care that went far beyond basic customer service. Diane didn't just help me -- she made a lasting impression on me. Exceptional service from an exceptionally kindhearted person.

Extra Space Storage is a nice facility. Jordan and Ali both were very helpful in getting…read morepricing/seeing units and during move in.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 3701 W Lake Ave is no exception. Our Glenview storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near E Lake Ave and Pfingsten Rd, we're trusted by neighbors in Arrowhead and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

This has been more than a pleasant experience. Today, I stopped by just to inquire about a unit and…read moreleft with a rented unit. The staff at this location are amazing. The facilities are clean, organized, and very accommodating. The gentleman in the front was beyond helpful, his name is Mark. Huge thanks to Mark for being extra extraordinary.

Mark is helpful, but beware the huge rate increases! My rate just jumped from $162 in September to…read more$222 in October, with no notice from the company! I have a 10x10 unit, and have been renting it for three years, since before Extra Space took the facility over from Metro Self Storage.

Visited Public Storage in Niles,IL. As soon as I walked in, the reps greeted me with a smile. The…read morewhole check in process was easy. I was engaged in the conversation the whole time. The name of the rep who helped me was Serita. She addressed all my questions and helped me download the app. The reps gave me a personalized experience and I appreciated it. The other rep was Tameka who was also present assisted us with the transaction. She welcomed me to the neighborhood when she found out I was moving nearby. Highly recommended! Good quality customer service!!!!

The facility needs work as far as carts, doors etc., but the staff is what has made me stay here…read morefor more than 7 years. Tamika is always helpful, polite and professional. She cares about your stored items sure; but she also keeps an eye on your personal safety and needs. She is definitely the reason I have stayed at this location despite opportunities to move.

I found this company on Reddit and I'm glad I listened to the post. The move was seamless,…read moreorganized, and handled with great care. The three movers packed up my things with a lot of thought and efficiency. They also listened to what I wanted and how I preferred my belongings to be packed and delivered. I will definitely be using them again!

It was a complicated move with multiple pick up and drop off locations and in the middle of…read moreinclement weather, making moving conditions dangerous. They packed and moved everything quickly, no damage was done to the houses or items moved, everything arrived where it was supposed to end up. The movers were very nice and adapted to the tough weather conditions without complaints, they were on time and they are worth the price.

Fair pricing and great customer service…read more Will refer family and friends when they need storage facilities

Eric is our favorite worker at Life Storage. Very informative and helpful whenever needed. Made…read moremove in very easy and clear! Glad to have my storage here!