Worst experience ever! If you're looking to unwind and relax, do NOT come here. Not only did they…read moreruin my experience, but they also ruined my entire day. I booked an 11 AM massage and a 12 PM microderm facial. The moment I laid down for my massage, I noticed the headrest was dirty--it looked like someone with a full face of makeup had been there before me. I told the masseuse, and she replaced it, but the fact that it was dirty in the first place was unacceptable, especially since my bare face was supposed to go there. On top of that, my massage ended 10 minutes early. I figured that since it ended early, my facial would start on time at 12 PM--wrong. I waited until 12:15 before finally losing patience. I got dressed, went to ask what was going on, and only then did they tell me: 1. The esthetician was still with her last client, cutting into my time. 2. The microderm machine was broken, and I could only get a regular facial or a chemical peel. So why did no one tell me this at check-in? Why didn't they tell me after my massage instead of letting me sit there for 30 minutes with no communication? I asked what they were going to do to make up for the inconvenience, and Rochelle (assistant manager & esthetician) told me she could remove the facial from my bill. Well... duh? You had to remove it anyway because I never got the service. When I pointed that out, she then offered an upgrade on my next visit. Ma'am, there will be no next visit. What can you do for me today? At that point, I was over it. On top of everything else, she kept blaming everyone else--even pulled me aside to blame the receptionist, when they had already admitted they only found out about the machine issue minutes before. Fine. Whatever. Let me just pay and leave, right? Wrong. Now the tap-to-pay machine was down, and that was my only form of payment. I told them people should be warned about things like this beforehand. Rochelle said the receptionist was supposed to put a card on file when I booked, but she didn't--so how exactly was I supposed to pay? Rochelle told me I could call in my card info later when I got access to it, which was fine with me. Even though I hated my experience, I assured them I'd still call and pay. But not even 20 minutes after I left, they started blowing up my phone for payment. Essentially harassing me. Y'all didn't even give me time to leave Eastchase, let alone get home. In less than an hour, I got multiple calls. And then, the part that really got me... They threatened to call the police on me. Yes, the police. All this, not even an hour after I left. So not only did they ruin my experience, but they went out of their way to ruin the rest of my day too. I'm still wondering was was expected of me. Was I suppose to neglect everything else I had to do? Was I supposed to teleport home? Completely unprofessional. I wouldn't recommend this place to my dog

Finally made my way over today as I had heard Yvette at this location was top notch massuez & I…read moreleft impressed relaxed. Brandy, the manager there, was extremely helpful on the phone. I'd recommend arriving if you're new there about 5-8 minutes before to ensure you can fill out the quick paperwork. Don't be fooled by the older reviews before Brandy took over. From what I understand she has given this location a breathe of fresh air the last year. Went with the Deep tissue massage for 1 hour. Yvette found knots I didn't even know were there with 10 years of experience & a people first energy.

Outstanding color experience with Mellissa! Balayage was spot on! Could not be happier with how it…read moreturned out!

Today was my first visit to the Salon. Mellissa was amazing! I love my Haircut. She is just what I…read morewas looking for in a trusted Hairstylist. I have baby fine hair and I'm always skeptical with a new stylist but with her, I hit the jackpot! I will be back! Thank you, Mellissa!!!

My son had an eczema flare and Ellen Burkhalter the PA here came highly recommended. The front desk…read moreladies were very friendly and after a brief wait we were called back. She quickly diagnosed the problem and after seeing the doctor briefly (because we were new) we left with a prescription, samples and coupons for products my son would need. I would recommend them to anyone.

The best dermatology office in Montgomery! The front desk workers are welcoming and the office is…read moreso clean. Dr. John Anthony is very knowledgeable and always helpful.

I loved this place! My skin feels rejuvenated and looks great after my facial, I'm so happy I found…read moreBy Her Hands. Would definitely recommend checking them out, I'm extremely pleased with my experience.

From the owner: By Her Hands Atelier & Spa is a day spa located in Montgomery,AL that is designed to promote…read moreself-care through relaxation. We specialize in customized facials, waxing hair removal, full body relaxation, post-op care (lymphatic drainage massage),sauna detox wraps and much more. Our goal is to enhance self-love while improving overall health and wellness through education, dedication and provision and most importantly relaxation. Come in stressed and leave refreshed!

I go here to get my sugar waxes and I recommend them to anyone. Lisa has always been able to…read moresqueeze me in the last minute, and as a dedicated customer I truly appreciate this.

I had an appointment today for sugaring with Jessica and it was fantastic! Jessica is so sweet and…read morepersonable. She was super FAST (the quickest sugaring I've ever had by far) and also very thorough, not rushed at all. If I lived in the area she would be my go-to for sure!

I spent over $50 for a one-time spray tan in a booth, not a custom one at all. I was really hoping…read morethey wouldn't do the whole sales pitch and add/recommend things not super necessary. However, with what I got and the price I paid, I definitely feel taken advantage of. I should have opted in for the 'monthly membership' and then cancelled once I came out of the booth. The spray tan lasted maybe 3ish days, even with not showering for a full 24 hours, and not using any soaps or exfoliators. Friendly enough sales front desk attendant, however, not my cup of tea overall, and I wouldn't go back.

Great Staff!!!!!! Erin is AWESOME!!!! Super clean and bright!! Greatest place to tan on the Gump.read more

They cut my daughter, my son, and my self's haircuts & we loved them. They also colored my hair…read moreonce. And it was great.

Taejun is AMAZING!! I love my haircut. PSC Salon always takes their time and does it right. I've…read morebeen coming here for years.

John gives the best facials on the planet. I am serious. I have had facials many other places and…read morein the fancy spa's in Chicago. John is the best bar none and he is so nice. Nice product line there too. Great customer service.

My favorite gift every year is a facial by Jon. If I lived in Montgomery, I would get one all the…read moretime. Besides being an incredibly relaxing event, these facials make my skin look and feel incredible. If you're getting a facial somewhere else, you're missing out.