We have finally completed all the treatment of my daughter! I am both relieved and happy that finally it is over. My daughter didn't cry during the treatment with the dentist. I think her attention is constantly being diverted into something else. One time she said, "my dentist and her assistant keeps talking :)" I guess she listens to them. There was I think one or 2 times that when she got out she cried for a bit and that was it. I did made a boo-boo I think during the last appointment or second to the last appointment, they were asking for x-ray of her teeth and we just completed a cleaning with her general dentist. They called on the day of the appointment and I was returning from a biz trip that day. In my head, I had this book couple of weeks ago did I forget it or did they ask me about it and I just didn't return their call. When I got to the office, I apologized to whoever was at the front desk. I realize it wasn't her fault she is just following the process. Overall, our family's experience is great. I would recommend Dr. Holcombe and her team. Her strategies of explaining all the available options to the parents and her way of making my daughter comfortable is something that I really appreciated. We will definitely take care of my daughter's teeth but if we need to get treatment again, they will be the first clinic that I will call. read more

We have been coming to the loose tooth since my son was 6 months old. We were so happy when Dr. Spica came aboard for orthodontics as well. The whole office is fantastic, from scheduling to billing to care. I love that both of my kids enjoy coming to the dentist! Highly highly recommend! read more

Every experience here has been a nightmare. Their website proudly declares Special Needs dentistry but when I asked to accompany my special needs non speaking 5 year old I was told no. I asked to cancel and was told I would be charged. A dentist happened to walk by and I asked her and she obliged but was very annoyed I was speaking to her. Next appointment, I call ahead and confirm my sons file has a note that he can have a parent go back, was told they had a new system and it did not but they would update. Arrive, no note and whole new ordeal with the office staff. All the while music is blaring in the waiting room, making the situation worse. I emailed the doctor and asked for a revision of policy and was completely blown off. Told "we train our staff" clearly you don't. I continued to go to this office because my child likes routine and it's familiar. However, today I called to reschedule 22 hours before my appointment because one of my children tested positive for Covid and had to stay on hold for half an hour to see if I was going to be charged $80. I asked "do you want me to bring them in with Covid then?" Answer was no, so why are you charging me? No customer service. Every interaction with office and Dr. is so disrespectful like you are lucky to go there, like there aren't ten other dentists within 2 miles. Shame on me for continuing to give this place chances. NOT SPECIAL NEEDS FRIENDLY, HECK NOT EVEN CUSTOMER FRIENDLY. read more

I was visiting from out of town when my 4 year old had a broken tooth emergency she was anxious and we were away from home. I decided to go to The Loose Tooth because of the good reviews and because they use laughing gas for anxious patients, but our experience with Dr. Kaanti Gowru was terrible. She started off being considerate but as soon as my daughter showed signs of fear and anxiety needing more time she became rough and impatient . I am so glad I went back into the procedure room with her so I could hold her hand and give her a hug while she got her tooth pulled out. read more

Killers of children's teeth!!! They ruined my daughter's permanent tooth. Instead of a sealant, they filed down the side surface of the tooth, filled it and covered it with yellow mastic, which washed off only after a few months, disguising their terrible mistake :-( I doubted the appearance of the work, but they assured me that it was a sealant :-( Another tooth was treated 2 years ago and now the filling fell out due to secondary caries and an abscess formed. The tooth was removed. It was my biggest mistake to go to this doctor. read more

I have been going here with my son Christian W. since we moved to Plainfield 3 years ago. Always very responsive and timely with appointments never a long wait. They are informative and great referrals when additional things have to be done such as oral surgery and braces. I'm dedicated to this spot and highly recommend! Danielle W. read more

Such a great experience! My daughter had so much anxiety about the dentist and the work she needed done, but they made her feel so comfortable and excited about being there! Office was clean and welcoming and the staff were great! read more

Great pediatric dentist. Office was well maintained and super accommodating to kids. The staff were super friendly and they worked so well with the children. The dentist was very professional and took the time to talk me thru the treatment plans for my kids. Easy to get appointments in a timely manner. Downside is that it's out of network for my insurance so it's a bit costly on my end for all the work. read more

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I have been so incredibly impressed with the compassionate and professional dental care both of my sons have received here. Everyone from scheduling to assistants and the dentist has been so incredibly sweet and patient. I can't recommend this office enough! read more

Such a great pediatric dentist! Kids are always put at ease with the friendly assistants and Dr. Holcombe. Highly recommend!!

We have had nothing but a great experience at this office. The staff is very friendly, and the Doctors are amazing! I wish we had found them several years ago. I would highly recommend. read more

My son is five and has been to the dentist four times before this place and he's never had a good experience. This place is amazing and now he's not afraid of the dentist anymore . They are so nice and wonderful with kids . At our old pediatric dentist they would hold him down and have me help it was all around a terrible experience for both of us . At loose tooth they have the parents wait in the waiting room which was a game changer for us. They also take these adorable photos of your child . read more

The Loose Tooth Pediatric Dentistry - Pediatric Dentists Near Me - Plainfield, Illinois

Same experience as already shared by another patient. Dr. Holcombe was nice, but not worth it to go back. They have a very firm cancellation policy; it doesn't matter if your kid woke up sick- they want them to come in. Checking with our Orthodontist and other dental office policies- every other office wants sick patients to stay home and reschedule. Be sure to check and agree to their policies before even making an appointment-- it's up to $120 for sick cancellation. So yeah, if you want to take your healthy kid to a place that encourages sick kids pulled out of bed and not feeling well to visit, this is the place for you! read more

My 7 year old has anxiety and needed to have dental work done. The staff was amazing with him. Would highly recommend

I've taken my girls to this dentist for the past 5 years. I just recently had to cancel an appointment last minute because they were sent home with covid symptoms. Although I find it cold hearted to charge the cancellation fee during these times when someone is sick and parents already have enough hard decisions to make, I understand it is policy and I will pay the $140. What really is getting me to make this bad review is that when I called to let them know my kids had covid symptoms, the girl on the phone told me that their policy is that if a kid does not have a fever they can still come in. Even if we weren't in a pandemic I would still not return to this dentist knowing they allow sick kids to come on. read more

This office is great with kids and their parents! They are a very clean, friendly and prompt office. The best thing about this office is the dentist hygienist will always go over everything they are going to do with parent and child before they bring them back. My 10 yo son just recently had to have a tooth extracted and cavities filled and he was very nervous before hand. Lorena, the dental hygienist, was amazing. I asked the question that was concerning my son. She looked directly at my son when answering his questions. After every procedure or cleaning, Dr. Holcombe will sit down and chat with you about what they did and care instructions needed. I highly recommend them if you are looking for a pediatric dental office. read more

Prices are double compare to other clinics, as we went there for a second opinion and already had a quote from the other clinic. Crowded sitting area, no limit on kids, unfriendly COVID environment. And to top it off, unfriendly staff. Might want to listen to this: My kid picked a necklace as a toy and asked to trade for a bouncy ball. Hygienist Response: I heard it from from the DENTIST that you wanted to trade in the toy last year when you were here, so that's why they can't allow to get a bouncy ball instead of a necklace this time. ARE YOU KIDDING ME? in addition to charging more than other clinics, are you also keeping an inventory check and gossiping in the clinic for what kids say or ask for A YEAR AGO. PATHETIC!!!! read more

I was told on the phone that they start separating parents at age 3 and if the child became upset they would come get me if they could not calm her down. My 4 year old needed emergent extraction of an infected tooth and this was the only place I could find to take her so despite my reservations we went for it. The appointment started out great everyone was very kind to her and they kept me in the loop for what was going on. They even let me go back and see her once they started the work. Then. I suddenly hear her scream and cry out. No one in the office bats an eye and no one comes to get me. I assume that they did what they said they would do and reassure her and make her comfortable. 5-10 minutes later the dentist walks out with her. Her eyes were swollen and red and she all but runs and jumps into my arms and starts sobbing with her face buried in my chest. My daughter is usually very vocal about what is upsetting her.The dentist then speaks for her and said her cheek hurts probably from the shots wearing off how it has that pinching feeling, now this appointment was all of 30 minutes. Last time I had dental work it was hours before I got that feeling, but whatever. (An hour later her cheek and lip are still numb) So we leave and after she calms down from her hysterical crying she tells me she has to use the bathroom. We go back in to use the bathroom, while in the bathroom the conversation goes like this: 4 year old: I'm sad. Me: its okay to be sad. 4 year old: I'm trying to suck it down but I can't. Me: you don't have to suck it up, its okay to cry, and its okay to be sad. 4 year old: But they said there was a baby next door and I had to be quiet. So that is their way of calming down a 4 year old by telling them to suck it up so they don't disturb the kids next door. read more

Dr Jaime did a great job with our son! Our son (8yrs old) had to have 2 teeth extracted. As horrible as that sounds, our son just raves about what a great dentist Dr Jamie is. We are very happy with the services we have been provided there! read more

Do not recommend! Only certain dentist will allow you to go back with your kids! This is insane to me that they expect a 5 year old to go back without an adult. They canceled our appointment the day before because the one dentist that will let you go back quit! No surprise there. They rescheduled we had to wait another week for another dentist that would let me go back. My kid needed the cleaning for his school records so I tried calling other places I was able to get them in and it honestly slipped my mind to cancel. They charged me $100 for not canceling the appointment! When they were the ones who cancelled on me in the first place. read more

Took my 22 month old for their first visit. No issues or complaints. Able to go back with children under 3. Hygienist and Dr were wonderful. Lip tie was pointed out that somehow no one else has pointed out to us. read more

Very friendly staff and easy to work with! My son lived there waiting room and how you get a prize!

I went there for the first time to get an evaluation for my 3 year old son's tongue tie. When they came to get him for his appointment, they said I was not allowed to go back with him. This was his first time going to a dentist office, and of course he did not want to go back to a strange room with a complete stranger. I told the assistant I was not comfortable sending him back alone and she argued and insisted that even if he was screaming and crying, they needed to practice "separation" and so I was not allowed. Why on earth would you need me to separate from my child at age 3?? Absolute insanity. I will never return there and will warn others. read more

Called this pediatric dental office for a second opinion. While making the appointment and providing all intake info, I explained the reason for our visit, that my child has a sensory processing disorder, and what services we were looking for. Upon arrival the receptionist asked us to complete all forms again on a unsanitized tablet. When we were brought back, the hygenist said so we are here for a cleaning and routine exam right? Obvious communication breakdown. When we arrived, our first *red flag* should've been the fact that they offer cosmetic Botox at a pediatric dental facility?!? Second flag- super crowded, cramped waiting room. Less than sterile office. Open treatment room where my not even 34 month old was seen was less than sterile. In an attempt to appease my child, the hygienist handed her a dirty old toothbrush to pretend brush a stuffed animal's teeth. Which she then proceeded to put in her mouth because she's a toddler. Pandemic anyone? The stuffed animals in the room had not been cleaned nor had any of the furniture. There was a loud music blaring throughout the entire office, bright lights and a TV on blast. For anyone considering taking their little one for the first time or anyone who has a special needs child, I caution you to stay far away from this place. It is very obvious that it is nothing more than a money market. These people have no idea what special needs dentistry entails. read more

I can't say enough good things about this place!!!! My daughter was referred by our family dentist due to her only being 4 and not being able to successfully complete the work she needed done. I immediately called to set up an appointment which they were most helpful with. My daughter had her first appointment 1/14 for an intial exam and the staff and Dr. Holocombe are so nice and organized. They had my daughter's name written on the door welcoming all new patients that day, the dental assistant came out and greeted myself and my daughter prior to taking her back. One her exam was over Dr. Holocombe thoroughly explained the next steps and her treatment plan. Fast forward to today, 1/16 and my daughter was back for the first procedure. They eased my nerves by letting me peek in on her to see she was doing great! They run on time and ready to help you once you enter the office. So glad my daughter is in great hands when she's here and walks out all smiles!! Pun intended! read more

Every one from the office staff and the dentist is truly so amazing! They are so kind and help ease my 7 year olds anxiety with going to the dentist, to have his teeth cleaned, x-rays, etc. They always come out to greet you and ask if you have any questions or concerns. After the appointment is over the same thing they discuss what they did, etc. I just joked today I wish the Dr. took adults! Lol I highly suggest this place! We couldn't be more pleased!!!! read more

We followed Dr. H from NDS. My daughter has a fear of getting work done at the dentist and Dr. H was wonderful with her at NDS, or so we had always thought. Our last appointment at Loose Tooth for a cleaning was lengthy due to my daughter's anxiety and sensitivity to getting dental work done. My daughter (who is very honest and a wonderful kid) told me that Dr. H turned to her during her appt, which she was having a hard time with and very upset during, and said "I've had kids with special needs sit better than you!". When I confronted Dr. H about it, she blamed the assistant. My daughter insists it was Dr. H, and not the assistant, who she said was very nice. It's saddens me that this was said to my daughter, as 1) it didn't help her situation in regards to being fearful, it just made it worse, and 2) making such a comparison, let alone any, is WAY out of line. Why did children with special needs even need to be brought up? Why would you say something that was going to be even more detrimental to the emotional well being of my child? See you later Dr. H and Loose Tooth! We will not be recommending you to anyone, and will in fact, be warning people to stay away! read more

I would give zero stars if I could. I drove in from an hour out to have my child seen by the dentist to do some fillings. I sat in the waiting room for over an hour before they told me that they had not received the x-rays from the other office and our appointment was nearing it's end time. I called my dentist and they sent the x-rays right over. Moments later I get called in about payment and I am told I would have to wait another hour to have my child seen, blaming the other dentist's office. So not only had I lost 4 hours of work over the ordeal, I would have to miss more to have her seen AND then I find out the office does not accept checks as a form of payment. I live in a small town, my bank is an hour away and I have no debit card to visit an ATM. Please expect my invoice for wasting my time today! Two parents missing work + 2 cars driving over 40 miles to your office, should be a hefty invoice. read more

the dentist is great! front desk is horrible, they canceled my appointment without let me know. always get charged more out of pack it than what I was initially told with out reasonable explanation... read more

Wish I could give ZERO stars!! Don't ever go here!! I took my 3 kids here and they performed extra services that I did not consent to and were not covered by insurance and say I have to pay for the services bc I signed a financial responsibility form. What a bunch of scammers!! Them- "We verify coverage 2-3 days before an appointment, and your insurance said it was covered." Me- "Ok, well insurance checked the recording and said that you were not told that this extra procedure was covered, so you shouldn't have done it. It's not my fault that you went ahead and did it anyways." Them- "Well, it doesn't really matter who's fault it is, you signed a financial responsibility form, so you have to pay. Have a nice day." click. That's wonderful customer service right there! They just lost these 3 clients, and hopefully you won't make the mistake of trusting your kids in the hands of these incompetent people. read more

My oldest daughter had previously seen Dr. Holcombe when she was with Naperville Dental Specialists, and we really liked her. Since she left, my younger daughter had some really bad experiences with NDS which has left her extremely fearful of the dentist. I was hoping to follow Dr. Holcombe to The Loose Tooth, until a phone conversation I had with the office today. I called the office to make appointments for my 5 year old and almost 3 year old. I was informed by the staff that they implement parent separation. I very clearly explained that my daughter had previously had 2 horrible experiences with the dentist and if she needs me to go back to the room with her, I absolutely would. After speaking to a couple different staff members i was told the only way they could help is they would squeeze only my younger daughter into their schedule prior to her third birthday. Basically, once she's three, too bad. First of all, I don't care if my child is 2, 3, 4, 5, etc. if she needs me, she needs me. Even if I could go back with her for the first visit while she's still 2, they wouldn't be flexible with any visits after that if she's still fearful. I'm not going to needlessly upset her - especially when I was hoping to find a dental office that could work with us to help overcome her fear. I was also told she'd be fine, as she could go back with her 5 year old sister. It's not my 5 year old child's job to navigate a 3 year old through an upsetting situation. I am a healthcare professional myself, and would not separate a parent and child if the parent explained the situation. This is a dental cleaning, not major surgery! You would think a pediatric office would be flexible and understanding that not all children are the same. They're definitely not putting my child's best interest first. I know my child and her needs better than anyone. They want me to "trust them." I don't know them, so no I don't trust them. Let me go back, observe and be there for my children, then I will decide whether I should trust them. The Loose Tooth definitely will not be getting my business, and I will be passing on this info to other local friends with children. read more

The entire staff is fantastic. I feel at ease taking my kids their knowing they're in great hands. They come and explain what will happen before they bring the kids back and then come and tell me what happens after. I recommend them to all my friends and on fb groups. My kids look forward to coming in for appointments. read more

After writing my previous review regarding my son's appointment, I received a call from the loose tooth asking me about my review. I never once questioned the Doctor or the anesthesiologist's capabilities or whether or not they were board certified. I simply stated my opinion about using general anesthesia in an office. I have an issue with a doctor bringing his things and setting up to do general anesthesia in an office. Every pediatric doctor I've ever worked with would only do general in a surgical center or a hospital. That is all. Like I said, my daughter has been to the loose tooth and we liked the doctor and had a great experience. I do not need to be called and questioned regarding my review. We were told there was no need to do this in a surgical center or hospital. We were infact told insurance wouldn't cover it in a hospital. Which is not true as we are now scheduled with some one else, at a hospital with a PEDIATRIC anesthesiologist and insurance has already preapproved it. read more