**owner reached out to make things right. Wow! Great customer service from Casey. I will be trying them again and hope to have a better experience**
**in response to the owners comment**
She was so bothered by me being there though. Honestly I wish I could have recorded how she was glaring at me. Looking back, I should have just left when she approached me. It wasn't worth it and I would have paid 3 times the price just to avoid being made to feel stupid. She literally avoided me the whole time.
She was nice to every person in the laundromat but me, though so I can see why other reviewers keep saying how nice the workers are because she was. I guess she really didn't like me being there.
When I first came in, there was only one other lady drying her comforter. It was empty. Then that lady left after 10 minutes of me coming in so it's not like 35 of your washers/dryers were going (I say 35 because I was using one washer) . Had your laundromat been busy I definitely wouldn't have dried my clothes but it was empty and she was bothered by me being there. I WAS going to come back and wash my comforter, etc but with her attitude and glares I thought to myself there are so many other laundromats that don't give me grief. I mean seriously, my dryer gave out and my wet laundry sat in the washer for a few days because I had a wait for a repairman to come fix it. I feel silly having to explain my situation.
About the footstool, I saw her pick it up from against the wall in the second row of machines and put it right where I was sitting. It wasn't in the middle of the way or anything. I sat in that chair the whole time trying to avoid her glares. She knew where I was si
This is my first and last time here. I came here with half of my laundry already washed but not dried and the other half needing to be washed and dried. My dryer coincidentally gave out which is why I came this way. I put my wet laundry first because I didn't want it to be permanently wrinkled even after being dried. Not even 2 minutes before I walked in and an older lady approached me and said I can't only dry. I told her that I was washing too and I was drying first to prevent further wrinkles on my clothes to which she responded that people come in only to dry sometimes and that they don't allow it. I again told her I am washing clothes here and she said "well you're loading your dryer laundry first though". I can see where she's coming from in not wanting freeloaders but I explained to her twice what my situation was and was prepared to pay if needed. I didn't bring soap to buy it here and give more of my business. I felt so uncomfortable here the whole time. She was not friendly but to everyone else she was I get up to fold the first half of my laundry and she puts a step stool right where I was sitting preventing me from sitting in my chair. Like what?! She had the whole place to put the step stool and she picks where I'm sitting She kept glaring at me and would pass me up when asking other customers if they needed anything even though I did wash here. So frustrating. I won't come back or recommend them at all. Too bad to because I really enjoyed how clean and quiet it was when I first got there. I'll just use another laundromat closer to my home that also has free drying days in West Jordan. I drove from West Jordan to west valley because of the reviews only to be disappointed. read more