The best hotel in the area. Super clean and well worth the money (which is a bargain for nyc). Our only gripe was the tv wasn't working. Maintenance/engineering came but couldn't fix it. Luckily we brought my son's iPad so he was still able to watch his programs. Otherwise an amazing flawless stay, thanks to the staff at the Lucerne! read more

Nice staff. Very clean rooms. Great value for the money. Not sure why it doesn't have better reviews. We stayed with our two daughters. The rooms are in the small side so if you have lots of luggage you need to be creative. But we'd definitely stay there again read more

Location is great if you want to be in the more relaxed upper West Side. The hotel rooms are spacious for NYC. Appointments are nice enough but expensive for the quality of accommodation which is a little above average ($350 per night). Our AC didn't work well so we opened the windows as it was quite warm in the room for some reason. No coffee service in the morning in the lobby that I was aware of. Plenty of options nearby. read more

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Walked in and within the first 30 seconds had a man at the front desk be rude and not welcoming.

This hotel is totally fine. It's nice that it's not a chain, but it definitely is expensive, and quite long in the tooth. Everything is pretty old and outdated. Our TV was almost unusable-- you had to wait almost a minute for a button you hit on the remote to register. The thermostat on the wall is a fake display (like, it's not that the settings don't work, it's that the actual digital display is basically a sticker). The front desk staff was pretty nasty; when I called to get the wifi password they said I "must not have been listening at check-in" when they gave it to me the first time. I don't think I'd stay here again if given the choice, but midtown is tough so who knows. It's not the worst! read more

I've stayed at the Lucerne Hotel the last three times I was in the city. Great location in Upper West, right next to a subway stop. The rooms are clean, well appointed and slightly more spacious than other hotels I've stayed at in the city. The staff is great, especially the doormen. The only thing I can chirp on is if you get a DoorDash food delivery, the staff won't let them deliver it to your room and they won't run it up themselves, and they don't have room service. Something to think about if you're a doordash fan traveling for business. It's a small inconvenience. read more

This hotel is in a great location and the staff were always nice and attentive. I pleasantly got a really big room considering I was just a solo traveler. I stayed for 7 nights in room 523 and unfortunately you can hear water running all night in that room. I wear earplugs so it didn't affect me too much but something to consider. My biggest complaint however was that on day 4, I found a cockroach in my sink. I called downstairs and was informed that cockroaches do tend to crawl up from the pipes when it's cold and normally they would fumigate my room however they were completely full. They sent someone up to my room to take it away but I did have to stay another 3 nights in that room. I consider The Lucerne to be a very nice hotel so I am surprised more effort isn't taken to prevent bugs from getting into the room read more

The Lucerne Hotel - Hotels Near Me - New York, New York

As we waited for our room at The Lucerne Hotel lobby, my 8 year old son leaned on an old unstable glass side table which collapsed, shattering glass and causing physical cuts on his leg. The manager was preoccupied with the table and shattered glass. Hotel manager informed us that we would be charged for the table. They could have replaced the glass and the table would've been as before "old and unstable". We agreed to pay for the table (one). I requested a detailed invoice for the charges made to our credit card and a copy of the incident report; these were not provided and have not been provided to this moment. We were also denied in taking with us the tables that were already charged. The hotel charged us $393.00 for TWO tables, as we were told they are ONLY sold in pairs. Charging for an undamaged second table is unreasonable, unethical, and dishonest. As an MD and mother, I proceeded to administer treatment to my son's wound as this was my priority. I strongly advise against staying at The Lucerne Hotel 201 W 79Th St. New York, NY read more

Third or fourth time here. sadly, I will give upon them. waiting for several hours in the lobby for my room to be ready. once again, my evening plans are disrupted. The staff has put several other families in rooms who arrived long after me. They were unconcerned. As a physician, I understand how businesses work. I also know well that a little kindness goes a long way. read more

We needed a place to stay because of an emergency VRBO fiasco. The staff from the concierge and the bellmen were very helpful, friendly and attentive. So we appreciate that. The room was clean. However, this is a very old building. We,ve never stayed at a hotel in the last 20 years, including Motel 6 that didn't have a small refrigerator. It also didn't have a bathroom fan exhaust... which I find very strange in the year 2025. While we were able to open the window, it was dangerous because there was no screen. And while it wasn't too hot... The air conditioning was not working effectively and we had to call down to the front desk. Other people were complaining about it as well... I would definitely not stay here in this summer or winter when HVAC is way more important, especially New York City, getting very humid in the summer and freezing in the winter. So if you just stay here, the prices are reasonable on Expedia for New York City in a safe neighborhood... however just be mindful of the amenities that need to be improved here. read more

Great place to stay. Staff couldn't be nicer, clean room and quiet. I was on the 5th floor in a corner room. There is a restaurant adjacent to the lobby. Would stay here again. read more

I stayed there years ago, but I enjoyed it and had no issues. The bar next door had a jam session with musicians that were so good it blew my mind. read more

The room was very clean and comfortable. The staff amazing. I wanted to extend my stay but they had no more rooms available. Will stay here again in the future. read more

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front desk staff & doormen were very friendly! everyone (housekeeping, janitors, maintenance workers) was super kind and attentive. hotel room was spacious and very clean. would definitely stay here again! read more

Stayed here for three nights. Overall great experience but areas to improve. Our check in was smooth and the front desk was helpful merging a couple reservations. Doormen were especially helpful and friendly. Room size was larger than normal for NYC and property location was convenient to Natural History museum, upper west side shopping, etc. Furnishings were standard quality. Air conditioner did not seem to work but it was cool enough I did not report it. No room refrigerator and no bathroom exhaust. All said, I would definitely stay here again. read more

Overpriced. I acknowledge the price will be high due to the prime location in the UWS near the natural history museum, the park, the subway, and so many restaurants. To that end I dedicate this single star to this facts, since I cannot leave a 0 star review for the hotel. The room furnishings are more what I expect from a la Quinta in the 1990's. It's okay, but nothing worth the money. The room itself is microscopic. Seriously, my master closet at my house is larger than the hotel room I paid so much for. The AC was kind enough to stop working while I was in the hotel room working, beginning to raise the temperature. They were good enough to send someone up, but now I get to wait on my workday while they work on the AC, and I get to stay in this same room and gamble on the AC working this time. I've been here two days, and I've been working from the hotel room, and I get a call from their housekeeping demanding that I let them in, because apparently I've had the do not disturb sign on my door too long according to them, and since they're union they have to do a wellness check to ensure I'm not destroying the room. Yeah. That's what they said. Never mind the fact that I'm working in here - I'm expected to cater them. Am I a guest? This doesn't seem very hospitable. You want to take a considerable chunk of my money, and then you treat me like i'm an untrustworthy steward of the room I attached my name and credit card to. Wow. Meanwhile, you can't even be bothered to take care of your property properly. Disgusting. Not a fan, and will not plan to return again. read more

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Terrible customer service, coupled with rude and unprofessional demeanor over the phone. Don't waste your time or $$$ given so many other hotels in NYC that value your business and exhibit class. read more

Easily the best location on the Upper West Side, close to train stations, the museum, Central Park, Zabar's, and numerous restaurants along Amsterdam. The service resembles that of a 5-star hotel--attentive and special. Rooms are comfortable, and the area feels very safe, even late at night. Taxis are easily accessible from this major cross street. When my mom's flight was canceled due to the hurricane, they extended her stay in the same room without hassle. While a bit pricey, the cost is comparable to similar hotels in the area and well worth it for a comfortable stay in a vibrant neighborhood. It's a quick 10-15 minute train ride to Midtown for Broadway shows, or about the same time by cab. The hotel's restaurant, Nice Matin, is highly regarded in the neighborhood, so you can enjoy a great meal without leaving the hotel. Treat yourself! read more

We checked in for a long weekend. It was very convenient to the 1 subway line (but I picked a weekend it was closed for maintenance). All together a great hotel with very friendly employees. read more

This is a very nice hotel. I can't really find fault with it. The staff and service was excellent. The beds very comfortable. The shower were hot and had amazing water pressure. I think my issue is that even though our suite was roomy, I don't think it was worth the money. To be fair, I found this room on Priceline and then called the hotel and they price matched it. And it was about 50% off. So i guess for what we paid, it was great. But I don't know why you would pay that kind of money for this hotel at regular price. We did get a bottle of champagne at check in since it was our wedding, which was nice. But we also got a 3rd floor room with views of walls outside both of our windows. Again, I know I got a crazy good price and had no right to expect extra upgrades. And again, I liked our stay a lot. It was a big comfy room. It's just I wouldn't pay full price for it. That's all. read more

I paid for a deluxe room and was lucky to get a quiet, corner room with windows on 2 sides. The bed was super comfy and I'm convinced to switch out my microfiber pillows for feather ones which I can adjust to form fit to my head and neck. The air conditioner was frosty and blows evenly and quietly. I could hear noise when people talked in the hallway but not from adjacent rooms. The staff was friendly on all fronts. The doorman sacrificed himself to flag taxis and put luggage into trucks in the pounding rain to minimize hotel guests from getting wet. The location is convenient to many restaurants. The subway is just 1 block away as is the Natural History museum. The rooms seem larger than what you would find downtown which makes it more comfortable for longer stays. I would stay at The Lucerne Hotel again. read more

I just spent five nights at the Lucerne while in town for work. I enjoyed my stay very much. My room was comfortable and clean, and the bathroom was spotless. I had a deluxe queen- still small compared with hotels in, say, Vegas but bigger by far than I had in Paris. The desk and door staff were all welcoming and helpful. The blackout curtains helped with sleep. I'm a light sleeper and the traffic noises kept me up on night one, but earplugs solved that! It's NYC, even with thick windows there will be some noise. I'm just out of practice after four years away. The Lucerne will be my hotel whenever I come to visit. They even had a nice umbrella in the foyer closet in case it rained during my stay. read more

Location, location! If you are interested in staying on the UWS, this is a good choice. This is central to everything UWS: museums, Zabar's, Lincoln Ctr, tons of eateries, city parks, subway and bus lines. There's even a Banksy around the corner. I felt safe and tended to at this hotel. The lobby is elegant yet simple. The lobby and desk staff are polite and helpful. The elevators are small, but pretty fast. The rooms are classical in style. There aren't any fridges in the room, but you can ask for one when you check in. If one is available, they will bring it. The closets are ample and there is a classic writing desk, dresser and chair in the room. I loved the lotion provided- forgot the name but it was luxurious. The only thing that could be improved is the tv offering. There is no streaming so you'll have to bring your own device to do that. There is a French restaurant below and they provide the room service. There is also a discount there if staying at the hotel. This is more of a classic hotel, lots of creams, wood, velvet, gold. Not a trendy minimalist type for hipsters. I'd return when in NYC. read more

I gave a 5-star rating and Yelp be like "what went well?" Here you go: Check-in: breeze! Do we know how stressful it can be after arrivals to be told sorry can't check you in until 2pm? DID NOT happen here. We arrived around 11ish and Jose was able to check us in. He was so nice and made our first time at the Lucerne a great first impression. House keeping crew is just the best. Just the best. They kept our room clean and supplied us with everything we would need. Any issues? Yes, a few things. - the elevators can be super sloooowww. But, whatever- still a 5-star rating. - the troll who drove us to the Moynihan station. Edwardo. He's such a troll. His seat was leaned way back as if he was taking a nap. It left me with no room and I should've taken a picture of it. Had to ask TWICE for troll to adjust his seat. Of course I couldn't move because I was not the only passenger in the car, but, how inconsiderate can one be when he was driving with the back of his driver seat leaning all down. Edwardo- stop being a twat and stop ruining the reputation of an otherwise a great hotel since you drive for them. read more

This is a very charming boutique hotel on the upper west side that is close to a number of restaurants, the subway, and Central Park. It is adjacent to the restaurant Nice Matin and the hotel offers a discount for breakfast there. The lobby is grand and each time we entered the hotel we were greeted warmly and the doors were opened for us. The desk staff was very friendly and we received a complimentary upgrade to a suite upon check-in. Our room was spacious by UWS standards as two of us easily had plenty of space. The closet was large and the room had a small sitting room with a couch and desk. A mini fridge, microwave, and coffee maker were also available. My only issue with the room was that hair was found in my towel in the bathroom, which made me question the cleanliness of the place. Located on our floor was a fitness center that had a few pieces of cardio equipment, a weight machine, and free weights. A business center with several computers was just down the hall. The Lucerne charges a resort fee for the use of these two rooms, which was a little surprise at the time of check-in. We quickly learned that walking up the narrow, small staircase even at a snail's pace would beat the wait for the elevator. One appeared to be out of order during our time there so the wait was often ridiculous. We waited once and then we looked for the steps. Overall, we had a nice brief stay here. I'm not sure that I would book it again but it worked for us on this trip. Plus, it's close to Levain's Bakery and cookies make everything better! read more

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Do NOT stay here. It smells. Has dirty old over sanitized carpet. Dated bathrooms, furnishings,wallpaper,electrical switches read more

The Lucerne Hotel - Drapery - Hotels Near Me - New York, New York

This is a mixed bag. The location is excellent, one of the doormen is superb, the front desk staff can be officious, and the rooms are expensive for how outdated they are. The room size is fine, beds are comfortable, the desk is ample size, there is very little soundproofing between rooms or into the hallway, and overall the hotel feels "tired" and worn. The housekeeping staff is superb; they take pride in what they do, and the result is super-clean rooms and fresh amenities (though the amenities are few). There is a large step between the sleeping area and bathroom, which at night can be a significant danger unless you leave a light on. So, overall: not a bad place, rooms are clean, location is good, staff is fair, on multiple stays my room was never ready at check-in time (typically there is a 30-60 minute wait), the two elevators are super-slow, and the front desk staff does their job but can make you feel like you are an intrusion on their busy day. read more

This hotel is conveniently located on the upper eastside, within walking distance to Central Park and many good restaurants as well as bus and subway lines. The hotel is very clean, the rooms are a nice size, my king bed was so comfey except the very large pillows were hard. Housekeeping kept the room immaculate, the front desk helpful and professional as was the doorman. The restaurant and small bar was very nice and breakfast was very good. The negatives for me was the showerhead was one of those "rain" showers, the sink and toilet were low and no directions on how to operate TV remote. I would highly recommend the Lucerne! read more

What this place has going for it is location. You're around the corner from the #1 train, a few minutes walk to Central Park, Museum of Natural History, etc. You can't beat that. The hotel itself feels tired. Everything looks faded (this includes the beige wallpaper, the beige bedspreads, etc.) and the rooms- at least in late September- are very stuffy, so you have to alternate cranking the a/c and turning it off. All of that is manageable though because, again, location. The only real downside here is that the walls between rooms are very thin. I could clearly hear a conversation from the next room, and I'm sure they weren't shouting. Same goes for noise traveling from the hallways into the guest rooms. If you're looking for a good night's sleep, bring ear plus. read more

Nice location. Nice and friendly staff only one elevator working. Long waits. Costs are high but nice old classic look.

Wonderful staff. Clean, comfortable, and spacious room. Located near the subway and close to Central Park. Many nearby restaurants. Great housekeeping. We've stayed here multiple times and love it each time. read more

The location is perfect if you are looking for a quieter part of the city. Staff is friendly and accommodating from the housekeepers and bellmen to the front desk. This will be my hotel of choice! read more

We found a very good deal on Expedia for a night at this hotel. I was very impressed overall by the hotel. Great location! We even managed to find free street parking a block from the hotel, which saved us $55 from having to park in the nearby garage. Nice clean, and elegant lobby. Only one working elevator at the time of our visit (that was annoying). Friendly staff. The room we stayed in had 2 double beds. It was spacious (by NYC standards), clean, and nicely decorated. Even though our room was across from the elevator it was pretty quiet. There was only one coffee packet in the room for the Keurig, even though there were 2 mugs. I was impressed to find an umbrella in the closet, which I'm assuming is for guests who maybe forgot to bring an umbrella? Seems like a thoughtful and unexpected addition. I would happily stay here again in the future, and would hope by then the second elevator would be fixed. read more

I had plan to stay at this hotel late May-June (2020) for a special trip with the family. Unfortunately all my flights was canceled/rescheduled/delayed due to Covid! As much I as I wanted to be in NY and stay at The Lucerne, I am an essential worker in my state and could not take a leave of absence. All my travels (air/activities/reservations) some originally was "non-refundable" but they change their policy and refunded or in the form of a voucher for future use. Unfortunately The Lucerne is still keeping their "non-refundable" policy, knowing very well most of us called and explain our circumstances. I am very disappointed, worse my family was very much looking forward to visiting NY. We will for sure visit NY when it is safe to do so but we will not be doing business with The Lucerne or their affiliates. *Update* 05/29/20: Sent an email to The Lucerne, they recommend I contact Expedia, Expedia contacts The Lucerne and after an hour long wait. The Lucerne granted credits of my reservations for up to a year. While I am glad to get the credits, Expedia contacted The Lucerne a week ago on my behalf but was denied. Perhaps they did change their policy but you have to be proactive and get your Travel site/agent/booking to contact them on your behalf again. Still leaving the one star review for the whole experienced, if the family decide to stay with The Lucerne in the near future then will update this review. read more

I waited a bit after visiting The Lucerne to write this review because I have mixed feelings about my experience. The hotel itself is at least 4 stars and, if you take location into account plus room size (for NYC standards), then they deserve 5. So, why only 3? Well...my husband and I checked into the Lucerne at 2am after a very, very long day of work. And we had the terrible luck of checking in at the same time as very large group that booked two rooms and had clearly been partying. No judgement on the partying, I've had my fair share of fun and don't need many excuses to have a fun night out. But there are hotels where that is cool and there are others where it isn't. The Lucerne belongs to the second group. Long story short, this group was assigned two rooms right across the hall from us and they were up all night long. We called the front desk and complained, but the hotel staff wasn't able to fix the situation. After getting no sleep on what we had hoped would be a restful night, we called the front desk again and asked to speak to the manager. She was courteous and took the time to go up to our floor to check on the party - which was still going at 10am - and finally got them to be quiet. The manager also offered us complimentary late check out but, in all honesty, her gesture didn't make any difference at that point. We had places to be and couldn't even take advantage of the late check out. I would really like to give The Lucerne a better rating but, based on my experience, I can't. I just hope to find a good deal to stay at this hotel again, because I would gladly give them a second chance and really hope to have an opportunity to update my review to the 5 stars that they probably deserve. read more

The Lucerne Hotel - Hotels Near Me - New York, New York

A very nice hotel on the Upper West Side, not far from the American Museum of Natural History, and it is very easy to get around the city with connections from the subway located less than a block away. The building is beautiful, built in 1904 and the room's décor fits with the exterior. The staff are friendly, professional and helpful. The hotel itself is very reasonably priced. Hopefully once they fix the second elevator (only one was working during our stay), this should definitely be a place you consider for your stay in NYC. read more

The Lucerne Hotel - Lobby - Hotels Near Me - New York, New York

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We had flown in for our bucket list Thanksgiving week. The Hotel and staff exceeded our expectations. Our concierge went above and beyond, she set us up with airport and city private car service, arranged for great seats at To awesome broadway shows and recommended great local restaurants. The hotel sits center west of Central Park a short two blocks away. We toured the ballon inflation then next days Parade. Our room was very clean and maid service was impeccable. We felt like royalty and look forward to coming back this spring. The Lucerne Hotel Rocks ! read more

It's a nice, clean hotel in the middle of UWS. It feels more like a resident living building vs. a hotel. They have a good selection of spaces and the prices are decent, but location is great. read more

I was going to NYC for a conference and searched for a good hotel. I decided on the Lucerne. I must say that I did read that it was used as a homeless shelter during the pandemic, but this is no longer the case. The hotel has been completely renovated and is absolutely clean, beautiful and wonderful to stay in. The staff is incredibly friendly, the rooms are clean and comfortable and the neighborhood is safe and full of delicious places to eat. My room was a good size and the bed was comfortable. Only issue was no microwave in the room. Otherwise, I highly recommend this awesome hotel!!! read more

The Lucerne Hotel - Hotel Lucerne - Hotels Near Me - New York, New York

Deluxe queen room comes with ... a double bed. I asked about it and got some - I guess you'd call it - doubletalk. Place has a good location tho. read more