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    Concorde Hotel New York

    4.1 (38 reviews)
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    Queen bedroom
    Shannon T.

    Concorde Hotel is conveniently located near several good spots to eat and shop. It's also located near a MTA subway station, a 7 minute walk. I booked the regular king bedroom, the room was small but sufficient enough for me and my partner. We had a view of the buildings outside. The bathroom was nice especially with the spacious shower. After a walking around the city all day, I wanted to take a soak in the bathtub. When I ran the faucet, the water was yellowish beige and I was concerned. We called the front desk who brought in maintenance ASAP. The maintenance staff told us that the tub faucet probably hasn't been running in a week or two. He recommended to run the faucet for a while, and the water came out clear. Construction was going on and is pretty loud, it starts around 8-9AM. It'll be a bit difficult if you want to sleep in. There's also only 2 elevators and most of the time, only one was working. It was pretty inconvienent when that happened. When we had our room serviced on one of the days, I noticed that housekeeping gave us extra Nespresso pods which was really kind of them! On the 4th floor, there's a coffee machine that dispenses espresso, latte, and hot chocolate. There's also a water dispenser. Overall the stay was nice despite the inconviences that we experienced.

    I tried to watch TV, but this happened on several channels so I gave up!
    Rebecca F.

    I am perplexed at the lack of customer service and inability to help resolve the issues I experienced in room 803. The basic functions of any hotel room; the toilet, bathtub, and TV should operate correctly. 1.) First, I shared with the front desk how the TV was not showing any information for each channel. Maintenance was sent to my room to fix it and couldn't saying it was a wiring issue. (He even took the TV off of the wall but that didn't work.) So, as you'll see in the photos the TV showed some channels but others had a blue screen with a message... so I gave up watching TV :-( 2.) Tried to take a bath but the stopper didn't work so that was a waste of time. 3.) The toilet ran constantly. That was a challenge to ignore to go to sleep. I booked this hotel because of the soaking tub. Considering it didn't work properly the first night, it was a waste of money. I had been looking forward to taking a bubble bath and watching movies! Neither activity was possible the first night. That is why I am asking to be reimbursed at least one night for ALL of these major issues. Oh, I forgot to mention the blood stained towels... ewww... yuck! It's very unsanitary and concerning they would laundered and given again to patrons! The only positive part of staying here has been from Avalon at the front desk. She was welcoming and friendly upon check-in, especially when I told her I'm celebrating 5 years Cancer free. She gave us a voucher for a glass of wine to toast to good health! It seemed to be so luxurious from the website! I wanted to treat myself to a phenomenal experience to celebrate being 5 years Cancer free! In the end, the warm welcome from Avalon didn't matter. It was the dismissiveness from Sandy that left a sour taste in my mouth. She could have been more friendly and understanding with the issues instead of insisting that moving me to another room the second day was sufficient enough. (Like it was her decision to reimburse me???) I had to inquire about how to contact the manager. She didn't offer that information. I have stayed at luxury hotels such as the Waldorf Astoria, The Palms, and The Ritz Carlton and when something negative happened the staff was quick to be of service and help! That was not the experience I received here. I added a star to my review since the hotel is in a good location.

    I chose to stay in this hotel because it's close to my company. However I won't be coming back here. This is an apartment building converted hotel, you can hear anything that goes on in the hallway. On my second night, I got waken up by the fire alarm at 4am and had to walk down 18 floors. After 40 minutes of waiting in the lobby, the fire department finally came and told the hotel that the alarm had gone off because the hotel management had left a leaking pipe unfixed for too long (direct quote from the fireman - you can't just put a bucket under it). If they can cut corners like that with the fire department. Imagine what they would do to their customers. Overall the service is very subpar and all they are looking for is to save / make money. Disappointed - not worth the money. You can find much better places at the same price.

    room
    Paula M.

    I absolutely LOVE the Concorde Hotel New York! Rada, Estefania, Dukens, Natalie, Jeannie and Shenel are ALL wonderful! They have been SO kind to me as well as helpful, friendly, professional and accommodating. The service here is AWESOME, and they go above and beyond with their hospitality!!! The rooms are beautiful and modern, and I love the hotel's location. The rooms have awesome big screen TVs and mini refrigerators. The bathrooms are really lovely, too. The temperature control is perfect, and the heat is fabulously silent. They also have a fantastic coffee machine in their charming lobby. I LOVE it all! I HIGHLY recommend staying here. Thank you so much Concorde Hotel New York!!!

    Roman C.

    I'm going to tell you a secret and you have to promise not to tell anyone. You can taste New York without New York money. How? The eminent Concorde hotel. I'm here now, writing this review. It's midnight and the Upper East Side looks so beautiful from up here. This window is four times the size of my body and yet I feel so large. It's all in the room, I think. It makes me feel like I'm Wilson Fisk. I'm Tony Stark. I'm Bruce Wayne upon Gotham. In this moment, I run New York. Wait a moment. Something caught my eye. I wonder why a single room light is on the 61st floor of the Bloomberg building? Is Mike home? You really need to see the Bloomberg building at midnight from this floor. What a view. Back to the Concorde. Every place is defined by its people, so let's talk folk. All Concorde staff I encountered were excellent, from the courteous doormen to the tireless housekeepers. A few to note: the amiable Christopher Shepard, the efficient Rada Drascovic, the soigné Dukens Alexandre. They exemplify luxury hospitality. Meet them and consider yourself lucky. Look, we all agree that that hospitality in New York is a gamble, regardless of star ratings or thousands paid. Well, not the Concorde - it's consistently well reviewed as far as excellence in customer service and I got to experience first-hand why. New York is not known for consistency in anything. I was impressed. Let's now talk about the space. Understand that this hotel is less boutique and more New York history. It was born as a residential high-rise owned by a major airline to provide exclusive lodging to visiting crew. Keep in mind that corporations take it very seriously that the people flying their billion-dollar aircraft get the pinnacle of luxury for their night's rest. So, you will too. The Concorde is designed with your comfort in mind. That's why every floor only has four rooms. That's why the beds are so soft. That's why the soothing tones of mid-century modern mellow your eyes. That's why I'm typing this with my laptop on a marble table top. That's why... the bathrooms. Oh, the bathrooms. God damn. We're talking bathrooms the size of a New York city studio. Professional vanity mirror taking up a warehouse chunk of wall real estate. Walk-in shower and soaking tub. That's right - and. Have you ever finished a run in Central Park with a perfectly-temperature-controlled Bahamas waterfall of a chilled shower, soak your tired muscles in a home spa of a soothing bubble bath, then back to the Bahamas you go? I have. A bit about the amenities. Well, there's the essential WIFI, but note that you can ask for a network cable for better Zooming or Teaming. 92 Mbps down / 94 Mbps up during my stay, by the way. My TV is quite big and has all the usual channels and music. A fridge (mind you, much mini) lets me keep a few refreshments cool for when needed. Finally, an iron and board in the room let me have my pilot uniform looking crisp for my flight out. A note about laundry - Hill Cleaners (160 E. 55th St) is just down the block. If you get bored, there's a lot to do. Are you a tourist or a non-jaded local? Rockefeller Plaza and Central Park are within walking distance. Funny story - a few days into my stay at the Concorde, I climbed a tree in Central Park to see if I still could. Well, I certainly got down faster than I got up. My rib hurt for a week. Cherish your twenties, kids, because they'll pass you by. Be smarter than me and work out at the Concorde gym on the 4th floor. It's not massive, but has all the essentials: treadmills, bikes, weight machines, and free weights. Mirrors, too - mirrors holding secrets. Shh. Hungry after all that exercise? Whole Foods and Duane Reade are just 3 blocks away. If you're so inclined, so is McDonalds. Want takeout? There's over 30 local restaurants on Seamless. I highly recommend Jackson Hole. The pecan pie is de-li-cious. Ready for some retail therapy? Bloomies, Saks, Bergdorf, Home Depot, Zara, MUJI, Saks Off Fifth, Uniqlo... to list a few... are within a 10 block radius. I recommend stopping by Columbus Circle on the west side of Central Park too - their Nordstrom is amazing. If you find yourself in the Men's shop, ask for Will in Men's Shoes, because he's a class act and you won't be disappointed. Want to travel a bit? Public transportation is readily accessible, both subway trains (N, R, W, E, M, 6) and buses (M2, M3, M4, M50, M101, M102, M103, Q32, Q60). I'm telling you, this place is so convenient. All in all, staying here is a fantastic experience and I highly recommend it. I will forever hold a special place in my heart for the Concorde. It helped me get over a - very - difficult goodbye. This hotel means a lot to me and I hope it will for you, too.

    Balcony view
    Sharm S.

    Amazing hotel! Every room has a modern bathroom. If you want to go all out request the room with the large balcony. Beds are super comfy. Staff is amazing. Rooms are super large for Manhattan. Central to all, clean & great price. Highly recommend!

    Alan A.

    My girlfriend and I are currently staying here as I am writing this review. The first night was amazing, no complaints whatsoever, but this second night we haven't been able to sleep at all. The air conditioning in here is not working and they sent someone twice to try to fix it with no luck. After they weren't able to fix it they offered us a fan... They told us that engineering won't be in until 8am to take a look, and keep in mind it was 4am when I initially notified them even though it wasn't working for much longer than that. I am not usually one to complain but after it has been the whole entire night with the thermostat reading 78 degrees and no sleep, I finally went down and asked if we could switch rooms to which they said there are no clean rooms available and that they would call us when one is available. I will update this review as this horrendous night continues. Truly disappointed and seems that we will waste one of the few days we have to enjoy here catching up on sleep.. It has been 2 hours since they told me that they would call me when a room is available. Still haven't heard anything from them, never mind an apology..

    Lots of floors
    Kimberly H.

    Great location near many restaurants, stores and various forms of transportation, but you may want to walk to the main roads to the right or left as the road where the hotel sits can get quite congested. The staff are super friendly. They were even able to find me the one remaining room that was available for an early check in, which allowed me the unexpected luxury of being able to shower before my morning meeting. The ammenities are not too lavish but luxurious nonetheless. Comfortable bed, tv with several channels, city view surrounded by tall office buildings, a desk to work from, a closet with an ironing board and iron to take out any wrinkles. It doesn't have a fully stocked mini frig, but that means you can use it to store any leftovers or drinks of your own (including bottled water as there doesn't seem to be any in the room) and you aren't being overcharged for them to provide those services. All in all, a great stay.

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    1 year ago

    Super cute and chic. Small and boutique. No kids which was a plus. Room exceeded my expectations!

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    Great location close to all the best Manhattan attractions. Hotel design is modern and sleek and rooms are very clean.

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    7 years ago

    This is the best hotel I've stayed at in new york so far, very clean, and excellent service

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    Review Highlights - Concorde Hotel New York

    All Concorde staff I encountered were excellent, from the courteous doormen to the tireless housekeepers.

    Mentioned in 2 reviews

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    Midtown East

    This is a bustling hotel with a large lobby. I visited for a conference. The hotel has a couple of…read moreexits, but the main entrance is on 6th avenue. All the meeting rooms were clean and organized. We had over 1,000 conference attendees and needed ample space and everything went pretty smoothly. Temperature control was generally good, but got a tiny bit chilly at certain points of the day. The staff were extremely prompt with setting up and removing catering food, but were not the friendliest. They have a free standing pumping station for those that need it. It was easy to access and decently clean, but could've used a wipe down by the second day. They provided a mini fridge in one of the meeting rooms for storage.

    AVOID AVOID AVOID! DO NOT BOOK HERE!…read more I came here around April for a work trip and no where on the reservation page did it say that the hotel was under construction. They also offered the price including breakfast. Arrived at the hotel and saw that they only had one working elevator for a hotel that was over 20 floors high. There was a line for the elevator that you had to wait for at least 20 minutes to take. I asked the about the breakfast and they said the restaurant was closed so no hot breakfast. Why is this hotel offering a room rate price with breakfast when there is no restaurant for breakfast?! They told me they had bagged breakfast, which was always gone and coffee was all gone too. Took over 10 minutes to wait for new coffee to arrive. Renovation work bright and early at 8am. I was offered loyalty points for compensation by the manager, Delanie, and these points never showed up. I was also mistakenly charged for drinking their water bottles when I didn't even touch those bottles. They never even told me that I was going to be charged after checking out. I just saw a random extra charge on my credit card. The manager, Delanie, had said this would be refunded, but never saw this refund come through just like the loyalty points.

    Concorde Hotel New York - hotels - Updated July 2026

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