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    The Lusitano Apartments

    3.8 (5 reviews)
    Closed 10:00 am - 3:00 pm

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    Boxcar

    Boxcar

    (5 reviews)

    Great move-in experience. Staff is very helpful and friendly. Looking forward to the pet adoption…read moreevents being put on!

    I lived at this property for four years and was one of the first 20 residents to move into the…read morebuilding. That gave me a front-row seat to the evolution of this community from the very beginning. I also had the unfortunate opportunity to watch it steadily decline. In my opinion, the single greatest contributing factor was the leadership of Katy McAdams. In four years, I never witnessed the property deteriorate as rapidly as it did under her management. What had once been a community I was genuinely happy to call home became increasingly frustrating because of decisions that reflected poor leadership, a lack of accountability, and an apparent inability to address resident concerns in a professional and constructive manner. The defining characteristic of my experience with Katy was not simply disagreement--it was the consistent refusal to accept responsibility. Legitimate concerns were met with dismissive corporate platitudes rather than meaningful solutions. Communication frequently felt adversarial instead of collaborative, and accountability always seemed to be someone else's responsibility. My final interaction perfectly encapsulated the experience. Rather than acknowledging the issues that led to my departure, I received the familiar, scripted response: "I'm sorry to hear that you feel that way." After four years as a resident, that statement came across as performative rather than sincere. I ultimately paid a disputed balance because my time and peace of mind were worth more than continuing to engage in a needless dispute. That payment should not be interpreted as agreement with how the situation was handled. It was simply the price of closing the chapter. It is genuinely disappointing because this property had tremendous potential when it opened. I watched it grow from its earliest days, and I also watched it lose much of what made it a great place to live. I cannot, in good conscience, recommend this property while it continues to be managed under the same leadership. I don't leave negative reviews lightly. After four years--and after seeing both the property's best and its worst--I feel prospective residents deserve to know that the quality of management can have a profound impact on their experience. Unfortunately, my experience under Katy McAdams' leadership was overwhelmingly negative.

    Jake at Indian Trail

    Jake at Indian Trail

    (18 reviews)

    I think there may be a fee for that:…read more " Sewer usage-based per unit/month required Utility - Billing Administrative Fee $5.35-$6.00 per unit/month required Parking - Covered $45.00 per rentable item/month required Trash Services - Hauling usage-based per unit/month required Utility - Electric - Third Party usage-based per unit/month required Administrative Fee $200.00 per unit/once required Application Fee $45.00 per applicant/once required Holding Deposit (Refundable) $200.00 per unit/once required Utility - Natural Gas - Third Party usage-based per unit/month required Utility - New Account/Final Bill Fee $10.00-$20.00 per unit/once required Water usage-based per unit/month required Pet Fee $500.00 per pet/once optional Renters Liability/Content - Property Program $14.50 per unit/month optional Pet Rent $35.00-$50.00 per pet/month optional Access Device - Replacement $5.00-$75.00 per occurrence Intra-Community Transfer Fee $500.00 per occurrence Late Fee $200.00 per occurrence Lease Violation - Smoking $500.00-$750.00 per occurrence Month-to-Month Fee $600.00 per unit/month Reletting Fee 100% per occurrence Utility - Vacant Processing Fee $50.00 per occurrence/month Pet Management - Third Party $65.00 per pet/once Security Deposit - Additional (Refundable) 100% per occurrence Lease Buy Out 200% per occurrence Legal/Eviction Fees varies per occurrence Non-Sufficient Funds (NSF) $75.00 per occurrence Renters Liability Only - Non-Compliance $10.75 per occurrence/month Pet/Animal Violation - Waste $250.00-$750.00 per occurrence Utility - Vacant Cost Recovery usage-based per occurrence/month If you have any questions or just want to chat about your fees, our friendly Leasing Agents are here to help! Feel free to stop by, give us a call, or send a message--we're excited to assist you! Date of Issuance: 11/18/2024 Jake at Indian Trail Municipality Fee $15.00 per unit/once required Security Deposit (Refundable) 100% per unit/once required "

    I had continual problems with the management in the two years I lived there. The "managers" seem…read morenice in the beginning but they have no authority. They raised my rent by a huge amount without notice. When I moved out the manager told me everything looked good. But he never looked at the unit. I received a bill for over $2000. The complex is owned by a corporation with a team of attorneys. You will have no recourse to solve problem or accountability for charges. I had pictures and documentation to dispute the charges but nothing changed. They will wreck havoc on your credit score if you don't pay them thousands.stay car, far away.

    The Lusitano Apartments - apartments - Updated August 2026

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