When we first moved to Ben we didn't have a mailing address. It was the end of the day and we were…read moreexpecting a package. It was Sunday. At pack and save these wonderful ladies did everything they could to accommodate me and set me up with a po box at the end of their shift. Tina was and has been amazing, truely the star employee. And the other employee Raimee is a doll as well. Both have gone above and beyond to make things work for us. As brand new Bend residents, they were the first business we had dealings with and what a great impression of the community the made! No matter where we move I will always come back here to do business.

Wow! Kellie went above and beyond to help me! I had a usps printable label and a fedex QR code for…read morea return and she was able to help me figure out how to make the fedex label printable so I wouldn't have to go there as well as not have to wait on the long line at usps. She was very genuine, efficient and I couldn't be happier with the help I received! I will definitely be coming back here for any shipping needs- they do it all!

I have had a box for personal and business mail at this Pack Ship & More for many years & have…read morefrequently used their packing and shipping services. The employees there are professional, capable, well-trained, & provide service that goes above & beyond. In fact, through the years, with multiple contacts each week, I have come to view those employees as some of my favorite people. They are a pleasure to know & to work with.

Super nice staff. We have all our packages shipped there and they're always very helpful and kind.read more

Today was the second time I've gone in to ship a package for an online sale I've made, I'm really…read morenew to the whole process and had built up anxiety about going in and looking silly to ask for help.. the silly part all along was thinking that. They make it so convenient to get your label printed and package sent out, they have you email your label to their email and do everything else! I didn't even have to finish taping up my box. They've been so friendly each time I've come in and it's driven away my anxieties about making online sales now. So happy to have this business in town and trust. I'm very impressed! Thank you!

Love these guys. So kind and willing to help everyone, even those of us who are technologically…read moredeficient. They're good. Very good.

I used to love this place. I had a mail box the first year I lived here. If I had to ship something…read moreI came here first. I, also, used to come here when I needed something printed. I didn't mind when the price went from $.25 to $.50, I was paying for convenience. Today, I went to get something printed. I emailed the attachments (2 printing labels.) I was informed that the email address had changed and I was pointed to the new address. Then I was informed that it costs $2 to print a shipping label. I asked what a regular copy costs. "$.50" Look, this is their place, if they want to charge $100 to print a tax form that is their prerogative, but looking at what I want to print then deciding what to charge disgusts me. I hope charging 4x is worth it to the (possibly new) owners since they have lost all of my goodwill.

I needed to send some medication overnight and opted for this place and I ended up spending a good…read more$100 over what I would have paid if they had done their job and provided me with the least expensive option. They selfishly took advantage. I'm so disappointed. I'll never go back.

We have used this location for drop offs, shredding, and scanning documents. Although at times…read morevery busy, the manager and staff have been professional and friendly, and have acknowledged those waiting. Most of the time, our transactions are quick and easy.

I needed to print an attachment from my email. The kind gentleman behind the counter at Staples was…read morevery patient as he guided me through the process. I would definitely go there again.

Wonderfully friendly service when shipping things!…read more Sometimes I have to ship things from my one house to the other. Other times I ship things for my super cute niece and nephew in Seattle. The UPS store is conveniently located in a mini mall with plenty of parking. The staff are knowledgeable, friendly, and helpful! I find it easier to buy boxes here but I pack the stuff myself to minimize pre-ship expenses. They can pack it for you, it's just spendy me thinks. My package arrived in SF when I hoped it would without the expense of 2 day or guaranteed shipping. I love that! Easy peasy visits here make this something I can check off my to-do list without enduring anxiety. That's worth a fiver!

Come to this location if you want your day to be immediately ruined. Ashley can offer you horrible…read morecustom service with a side of rude. I loved UPS and really miss the delightful rep at the Brinson location. Can we get her back?!

Robin was amazing!! He went above and beyond in customer service! The others, not so much. Make…read moresure you ask for Robin if you need any help. He gets 10 stars. If he was not there, we would not be going back.

Was in town for work feeling 100% great. Had some print orders I needed to fulfill so I placed the…read moreorder through FedEx. When I picked up the order in store one of the staff members was visibly sick and sounded absolutely horrible when coughing... into their hand. This person handled my order and my orders packaging. I left and felt perfectly fine for a little less than 24 hours then had an extremely sore throat appear out of nowhere. This later developed into the same sounding cough that the FedEx employee had. It is inexcusable and negligent to not only work while you are contagious but to not take any safety precautions like enhanced hygiene or wearing a face mask. Due to this employee I am now at the urgent care needing treatment. Shame on you.

Every time I have had to deal with the younger, dark haired lady at this UPS store, she is always…read moreincredibly demeaning and snarky. She acts like we should know all the rules for UPS and all the different ways in which you were supposed to return something when in actuality, it is incredibly different for every single package and every single store for that matter,. The truth is a little Customer Service will go a long way and she has none.

I live less than five minutes from the store so it could be incredibly convenient. I have called…read moreon numerous occasions for information and have yet to have any call answered. Their msg says "leave a message and they will call back ". I have yet to receive a response from any msg that I have left. I have called multiple times on the same day with the same question and no response

Joyce and her team always so helpful!! I love going to get my mail , they have all my addresses on…read morefile so I can mail packages with ease . They are printer and computer savvy as well.

Was in a few days ago and spent over $200 on shipping. Came back today to send a return and was…read moretold I could buy tape or pay $3 to have him put two pieces of tape on my box. Poor customer service if you ask me. Also just not a friendly to the customer. I will take my business elsewhere. Sad because it's a convenient place.

Great Shop! Everyone there was super helpful on our OOT ride we completed in June of 2024. Lots of…read moregreat stuff in stock, reloading with some energy food, added a few new straps to the bike, and a fresh pair of socks. Even got to charge up our electric battery banks! 10/10 will go back!

Amy Close is FANTASTIC…read more She's responsive, kind and understands what the customers needs. In my hunt for a full suspension ebike as the season closes out, she got back to me super quick and was even fantastic in helping my gf and find winter trails while in town. Thank you for going above and beyond.