Always excellent service! Elba, the owner, is a gem. She found money in some of our clothing. She…read moresaved it for us. Very honest. Highly recommend this business.

What an incredible dry cleaners do not go anywhere else! I…read moredrive here from the coast and I absolutely love it. They had the best prices and they are the sweetest kindest people I've ever met. I hope they'll be here a long time and if they aren't, I hope their kids or family members will take over because this place is a jewel to find. I love the vintage feel it's old-fashioned, which is really cool. An old parking lot with big shady trees and inside beautiful kind people who will dry clean your clothes perfect. I've never seen my clothes so clean. I can't even believe it because the place I went to before was famous for cleaning clothes in an environmental way And then they closed down. I've gone through two dry cleaners that have closed down. Dry cleaners are extremely important and hard to find. Again, I drive from the coast I hope they're here 10 to 15 years because I'll keep coming back and bringing all my beautiful vintage clothing and coats which they clean so perfectly. They even found my bracelets and put them in a small pouch which I was so happy to find because some people would've stole them so they are very honest And they pack your clothes so carefully. The only thing I wish they didn't do is use as much paper on the hangers, but what can I do? I took all the paper off and recycled it and I'm keeping all the hangers and recycling and returning those as well to another dry cleaner nearby since it's kind of far for me. I don't regret the drive. I really love this place and I will be a good customer here for years and years to come.

This business has had 3 owners over the years it's been open. The new owners are very very good at…read moretheir jobs. Chad had run Mirror Pond Cleaners in Bend for years when ownership changed he moved on and bought Ford Cleaners.All of the negative reviews you may see are from the previous owner. The new owners have received only 5 star reviews. You won't find a cleaner with more experience and knowledge in the art of cleaning clothes than Chad. Lastly I know that he has purchased the latest in drycleaning machines and now offers an organic product that is extemely gentle on your garments and is odorless. Your clothes will last much longer with this system and you will find them softer and cleaner. So consider this a 5 star business. I think he should be able to get the old reviews deleted.

Items were ready before originally promised. Staff were friendly. I would definitely use them again.read more

Wonderful service! Dropped of an expensive cashmere/wool coat and the price was great!read more

I had two coats cleaned at this cleaners and it cost me $53 and one of the coats came back un…read moreironed completely wrinkled which is why I brought it to the cleaners to begin with very expensive the lady made me wait to get my clothes not a good place

This place was great despite other reviews! It was very affordable and i didn't even have a…read morecoupon. I was in bend visiting over new years and the shirt I wanted to wear for New Year's Eve got dirty in my luggage so I took it the day before and they already had it finished by the next morning. Usually I have to wait at least a week at other cleaners! I was also worried taking it to a random cleaners because it was a designer brand, but they were great in every way! Even had treats for my dogs!

I use Mirror Pond all the time, I am a sucker for the tootsie pops and have always had amazing…read moreinteractions. Until today. I dropped off my dry cleaning a few weeks ago and got it back and noticed they forgot a shirt. No biggie, I thought, I'll just pick it up when I drop off my next batch. Boy was I wrong. I got there today and told them what happened and asked them to look for it. The woman working flat out refused to look for it or even consider that they would have forgotten it. I mean, mistakes happen, but apparently not at Mirror Pond Dry cleaners. This devolved into an actual shouting match and I left without my shirt. I really liked that shirt. I wore it twice. And I know with 100% certainty that I dropped it off. So either it is still there or they mistakenly gave it to someone else. The fact that she refused to even look for it or consider that a mistaken had been made was wild. Obviously I'll find a new dry cleaner, but holy moly. I really am going to miss those tootsie rolls tho.

Next day service, reasonable prices. Very friendly staff. Will use again, and recommend to anyone…read morein need of a great dry cleaners

Cascade cleaners is awesome - needed a suit cleaned asap and they delivered and bent over backwards…read moreto make it happen. Thank you!

This place cleans items for schools for free! It's an awesome service and you should support…read morebusinesses like this in town. I worked at an elementary school in town and needed to get a large mascot cleaned, Cathy's was happy to clean the mascot quickly and for free.

Pathetic central Oregon, 2 1/2" of snow, and these guys can't deliver. Dude has been to our house…read morein 18" of snow with no problem. Driver is a whiner and mgt let's him get away with it. BTW, call me if you're a snow pansy and I'll drop off for you.

Recently took a wool jacket in to be cleaned. This is the first time I have gone here. The jacket…read morewas not really dirty, I just felt it hadn't been cleaned in awhile. He told me $45. I was shocked how expensive dry cleaning has gotten. It did look great when I picked it up but not sure I would continue to go back with these prices.

I went and had a Pendleton wool jacket cleaned. I explained what happened to the jacket. My…read moregrandson had vomited on it. When I went to go and pick it up, I got back in my car and smelt it to make sure that it smelt okay and it still smelled like vomit. So I took it back in and let the guy know that it still smelled like puke and he continually said no it's clean and sniffing it and telling me no smell no smell. I will never go back there again. He never even offered to try and take care of the smell. Offered no solutions at all. I paid $24 for my jacket to look clean but still smell horrible! Not a good experience at all. Horrible customer service.

The customer service is always great. Sandy is very friendly and the rest of the staff is wonderful…read moreas well. We have dry cleaning done here 2-3 times per month and they do a fantastic job. We've also had large blankets laundered. I think the prices are reasonable, they charge the same amount for everything, it's just billed by number of items. The shop itself could use a bit of a facelift, but other than that I'm a happy customer!

Do not go here! This place is really bad!!! They charged $13 to press and clean shirts. I had them…read moredo several polos and they ended up shrinking 3 from XL to youth small. I mean I couldn't even get them on. One that did go one, the bottom was well above my belly button. When I brought them back to have the manager address the issue, he called and left a message that he stretched them all out and that is a requirement for all polyester. Are you kidding me? These shirts were so far gone, no amount of stretching was going to salvage them. Not only did he not reimburse me for the damage caused, he wouldn't even reimburse me for the cost I paid him to ruin my shirts. F this place and I will be sure to let everyone know this. To add, all the other clothes they pressed had an insane amount of static. I have dry cleaned my clothes for a very long time, this was the first and last time I'll go here.

Great company. They accommodate everything. Even pillows. Perfection, every time. A very kind bunch…read moreof folks too!

STAY AWAY AT ALL COST. Incompetent, unreliable, poor quality and poor customer service. I am new…read morein Bend looking for a reliable dry cleaners. Found this close to my place and thought I'd try. I've used them twice and both times promised delivery dates were missed. When I finally got my clothes, wrinkled and disheveled. A lot of apologies and excuses unfortunately apologies and excuses don't satisfy customers. Whoever Cathy is, she needs to get a handle on her business...Pathetic! UPDATE: seems the Location on Simpson is the Anomaly. Using 2nd street team is awesome. Crew in Simpson seems like remote location outta control.