I went there to have my skates sharpened and replace a couple of loose rivets, was in and out in…read moreminutes! Been going there for 30 years plus. Thank-you for the great service!

While visiting home recently, I decided to play golf for the first time in a long time, but wanted…read moreto do it right by getting a pair of shoes. With this place being the only possible spot in town to carry them, I rolled the dice, stopped in, and became pleasantly surprised when there was not just one, but two options. The price was also "marked down" 50% on both so what would have been a $120 pair cost me only $60. They also had sizes 11.5 and 12 in both. Another surprise. The only thing they didn't have was a pair of nylon socks, so I rolled the dice again and took a dirty, likely germ-infested sock from the used sock box and hoped to leave without getting plantar warts or else some other unrecognizable fungus. Three days later and I haven't had to visit either the podiatrist or dermatologist. Before entering the store, I got distracted by the sales rack and ended up picking up a $10 t-shirt and a $32 pair of running shorts inside (not on sale). The cashier/manager told me he could save me 20% on my total at the counter by simply providing my name and address. Not my email address, which would have likely resulted in me getting bombarded with unwanted spam, but my physical address. Easy enough. My total came to just under $90 and I left one happy shopper.

Great selection of all things outdoors and sports. They…read morecarry a large selection of smart wool socks and u der farmers and stylish outdoor wear and ski clothes. The staff is lovely and helpful. They also have a market where you can get small bites and soup and great selection of gourmet items.

I recently purchased a $70 Yeti water bottle from this store, only to discover a clear…read moremanufacturing defect in the lid. When I brought it back last Friday, I expected a straightforward exchange -- after all, it's a defective part. Instead, I was told the store's policy is to keep the entire bottle and wait to hear back from Yeti. That means I've now been without a water bottle for nearly a week, with no resolution in sight. What's frustrating is that I can't return the bottle because I used it (to drink water). This rigid process makes no sense for a premium product with a known defect. I expected better customer service and accountability, especially from a store that specializes in quality outdoor gear. I'll be going to Cabela in the future.

For someone such as myself who is very into walking/hiking and camping this is my sanctuary. There…read moreare 2 floors. I prefer SAIL over MEC. Anything you want that has to do with the outdoors, they will have it! They have hiking, camping, clothing, fishing and camping. I appreciate there are many staff members around their respective department and will answer any questions you may have. It is a bit more on the expensive side but the quality is there. However, I am removing 1 star because I bought a canoe and the sign for pick up was so small to find in the back it took a while to find it. Just be careful, because if you do not stick with your list, you could buy way more than you anticipated.

I forgot my running shoes at home on a business trip to Ottawa. I googled shoe stores Ottawa and…read moreSoorts 4 came up and had high ratings. I have wide feet (EEEE) and was skeptical I could drop in and buy shoes I liked and fit and have a large selection. Shoe stores seem to never have my size. Not only did they have a wide selection (pun intended) to choose from the associate that worked with me was well versed in every shoe it seemed. In 15mins I was in a pair of shoes that I liked and was on my way. It was a pleasant surprise.

I went to Sports 4 College Square to buy a pair of New Balance running shoes, but they did not have…read morethe model I wanted. The clerk suggested I try another brand. I asked if I could try them at home to make sure they were comfortable, and the clerk assured me that I would be able to return the shoes. Today, I brought them to return to the store, as I found that they were a bit narrow in one of my insteps. When I went to return the shoes today, the clerk went to the back of the store where only staff can go and spent a long time talking with, I assume the manager or store owner. When he returned, I asked what the problem was. I was told that there was a note on our name that said we were only allowed to get an exchange or get credit. I asked why and was told that over the past six years, (since 2018) my husband and I had bought 9 pairs of shoes and returned them. I was then told by the person from the back of the store that we were banned from buying any shoes from that store because it takes up too much of the staff's time to deal with people who buy and then return goods. Wow! I am not a person who goes and tries things on in stores and then returns them and buys online after. I rarely buy anything online. I felt very violated by the attitude of the staff people in the store. Instead of talking to me about why I returned the shoes and maybe trying to get to the bottom of why the shoes had been returned, instead we are told we are banned from buying in that store. What a shocking way to treat your customers! I will definitely let others know the customer service policy of this store. We have at least 6 runners in our family and many friends also. Looking forward to buying from a store that respects and values its customers.

I am coaching soccer and hockey and I went there recently because I was looking for something…read morespecific, an agility ladder. I saw on the website that they had that specific ladder in stock so I went to store. When I arrived, the first thing I realsied is how spacious is the place. The first floor have a lot of sports wears and shoes. I went on the second floor as all the equipment are there and it is spacious as well. They have a lot of choices for every type of sports. I asked the lady about the ;adder, she was kind enough to come with me at the section and when I told her the ladder I was looking for was not on the shelf, she immediatly asked me if I saw it on the website. I told her that I saw it was in stock in this particular store and she asked me if I can wait and she went to the backstore. Within the next 5 minutes, she came back with the ladder. What an amazing service, as most of the place I go, the employees don't care about going to the backstore. Defintely one of my most pleasant shopping experience in the last months.

Got my skates sharpened here. It was pretty quick and good price. I have nothing really bad to say…read moreas im not a hockey player. Just happy the blade didnt fall lol. However could be nice if they offered abit of advice on different types of sharpening someone should get as I know other places do that

I really want them to be good but I've been disapointed at this location with VERY limited…read moreinventory. No small Canadiens jerseys. Skate sharpening closed on Saturday and Sundays... I want this store to be my one stop shop and I spend well over $5,000 per year but this place is making it imposible. Unfortunately this isn't the one stop shop for any real hockey player. Sorry I wish I could give it a good review!

A shoutout to the store manager for taking a return without a receipt. Fortunately he was able to…read morefind the transaction based on the date and amount on my credit card transaction. It would have been 5 stars if not for the cumbersome way the Columbia POS system tracks sales. Why not have a way of quickly locating purchases by scanning the card used?

From the owner: Our Columbia factory store is located in Ottawa, Ontario at Tanger Outlets Ottawa. We carry…read moreinnovative outerwear, sportswear, footwear, and accessories for outdoor enthusiasts of all levels. Stop by our outlet store before you take on your next adventure this fall and winter. We have men's and women's winter boots, winter jackets, beanies, and rain jackets to keep you warm this season. Whether camping at Gatineau Park, cross-country skiing the Rideau Winter Trail, tobogganing at Greenbelt, or downhill skiing at Camp Fortune, we have the equipment to fuel your outdoor thrills. Shop our large inventory of performance products that will keep you warm, dry, cool, and protected year-round.

Really not impressed with my experience here. I came to check out some outdoor running shoes, and…read moreleft empty-handed with a bit of an angry feeling. I found things to be way overpriced, but perhaps waiting for sales is the key here. I didn't find any shoes under $100. Staff weren't especially friendly, and the layout of the store is just a bit odd for me (maybe I'm just used to their mall locations). The location is also a bit tricky as they are located beside/beneath the Dymon Storage building.

Awesome sports store for baseball, shoes and cheaper name brands. Huge selection of baseball bat…read more Always the best price, great sales and lots of options. Sales associates are always friendly and helpful Great alternative to Sportchek.