1. The Martin Company

    1. The Martin Company

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    Elma, WA

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    The Martin Company

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    7 months ago

    Go their for propane filling and the occasional gravel load great place great people great service

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    Coastal Farm & Ranch - Ooh, scents!

    Coastal Farm & Ranch

    2.5(13 reviews)
    27.3 mi

    My mother and I visited the Lacey Coastal store and witnessed one of the most disturbing things…read moreI've ever seen in a retail setting. Several White Leghorn chicks were actively pecking at and eating the vents of other chicks. Three were bleeding severely, and we immediately separated them while my mother ran to get help. Instead of responding with urgency, the employee who identified herself as Shawna became confrontational and accused my mother of being rude for the tone she used while trying to report an animal welfare emergency. When you're watching baby chicks being seriously injured, you expect staff to focus on helping the animals, not criticizing the customer asking for assistance. The store manager, Garrett, later spoke with us and acknowledged that they had more chicks than they were selling quickly. The enclosure we observed was overcrowded, contained mixed breeds, had no food available, and very little clean water. Those were the conditions we personally observed, recorded, and photographed. I reported the incident to the city, which informed me they would be monitoring the situation. I also spoke with the regional manager afterward. He apologized, asked for my mailing address, and said he would send gift cards as an apology for our experience. I provided my address, never received anything, and never heard back despite the promise. The gift cards aren't the reason for this review. The real issue is how the animals were being kept, the dismissive response when we asked for help, dishonesty, and the failure to follow through after acknowledging the situation.

    I was at the coastal store at 5500 Martin Way E, Lacey, WA…read more98516 when all i did was bring a propane tank in to get filled...I recently just bought a new propane tank from Costco and took it over to the Coastal store to get filled. I wanted to do some shopping and get out of the 95° weather, so I brought it inside. I set it next to teller/register and asked the lady if I could get it filled while I do some shopping and just pay for everything all together..She said sure, ill call them out for you. I said thank you. 10min later I didnt hear her call anyone on the PA, so I asked the nearest associate.."I brought in some propane to get filled but I didnt hear them call it in, can you make sure I get it filled?".. she immediately got hostile and said "i just heard..we all have mics no intercom, and your not allowed to bring propane tanks into the store. You need to take it outside!" I said "oh, im sorry, I didnt know.. ill bring it outside". The whole time i was walking i notice the employees glaring. Then one associate came up to me and said.."excuse me, are you the one with the propane tank, yeah were going to need you to take that outside" in a condescending tone. I said ok thats what im doing. As I got to the front, the same teller said "your not allowed to bring propane tanks inside, theres a filling station on the corner of the building, at the end of the parkinglot". I said.. "all this information would of been helpful when I first brought it in and asked you".. then the Manager came up to me on my way out and said "excuse me! Sir! You cant bring propane tanks into the store!" Thats when I lost my patents. I said "first of all ive never filled propane tanks before, so I didnt know. Second, its new from Costco...if there not allowed in stores then why is Costco selling them in stores!?? And third there is absolutely no reason for you people to get on your mics and trash talk me behind my back, then try and bully me!..so when I bring it to the filling station, how long will it take for someone to come out to meet me? So I dont have to wait in this 95° heat. "When we can get to you" was his exact response, then he walked away. I drove all the way to the end of the parking lot parked at the filling station and seen someone come out...but she was getting in her car. I said "it would be nice if there was a sign saying no propane tanks in the store" she said.. "its state law dumb ass!" And drove away. At this point im literally done with coastal! Im posting what happened to me as many places I can! Every single employee woke up that morning and chose violence twards customer's. There's a reason why nobody is shopping at this store and Every time I go in there its empty...its because of the horrible customer service and how they treat anyone who walks in the door! Also..there are signs all over the front of the store in the entrance saying propane refills $4.99 thats very deceiving and confusing. It makes people want to bring propane tank inside. Its a setup for failure considering how hostile your employees are with customers. I think coastal needs to fire everyone and start fresh. Bring in people that actually want to deal with the public and help. Because what you have working there is a bunch of nasty, hostile karens that like stirring up drama! I am posting this to as many places and websites as I can until these tyrants are gone.

    Photos
    Coastal Farm & Ranch - I love their fireplace area

    I love their fireplace area

    Coastal Farm & Ranch - Outside on this sunny day

    Outside on this sunny day

    Coastal Farm & Ranch - Free  so delicious

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    Free so delicious

    The Martin Company - livestocksupply - Updated September 2026

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