Was visiting in Atlanta, my sister took us there...WOW! Makes me want to fly back there & rent a U-haul truck taking my treasure home! Beautiful furniture, some slightly damaged w/ low prices, but nothing that cannot be touched up. Other items are brand new in boxes. Definitely worth a trip! read more

Beautiful items at great prices! I bought a compass table to be used in my Nautical themed theater room. The cachet pot was SO beautiful; not sure if it will be used for a candle or flowers. This is s great store with something for everyone! The daily specials are the best deals; most other items are about 50% off. read more

Ballard Designs Outlet - Bought these two items today. So excited! - Home Decor Near Me - West Chester, Ohio

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I've shopped at this Ballard Designs outlet a few time and can say that the experience is consistently just fine across the board. The staff are helpful and the prices are definitely reduced, but the items in the store usually have scratches, dents, or other flaws. That being said, you can often find items that you can easily patch yourself or display in a way that minimizes the damage, if you're okay with that. I was nervous to visit during the pandemic, but we wanted to visit since we've been remodeling our house during the lockdown. The staff greeting shoppers outside were friendly and had hand sanitizer for everyone. They provided recommendations for social distancing in-store and explained when large item pick up would be. Once we got into the store, however, the idea of social distancing was out the window. Everyone had a mask on, but there were constantly people all around me, in the narrow aisle ways, squeezing past instead of taking a way around that was clearly available but would require a few more steps. I felt relatively uncomfortable and unsafe inside. As far as the products for sale go, they have a great variety -- chandeliers, lamps, sheets, curio cabinets, chairs, sofas, dining tables and chairs-- you name it! The prices are deeply discounted and the store even runs sales on top of the low prices. I found a unique lamp, a dining room chandelier, a laundry room light, and a chandelier for our rental property. Overall, my experienced at the Ballard Designs outlet was successful in terms of shopping, but the social distancing was lacking, so I felt nervous being there. read more

70% off kitchen items. We found 5 leather bar stools for under $700! Lots of selection too. They let us pay for them and come back to pick them up within 3 business days. read more

Found just what we needed! Excellent customer service! Can't wait to go back and shop some more!

I've visited this store often in hopes of buying a particular hallway bench. I finally asked if they ever got any in and learned that is was very spotty. So I decided to order one. It was on sale so a bit of savingSbut backordered so I'd have to wait. I used a Visa gift card but the amount was short by about $30 plus a delivery charge. Due to a quirk in their system, I couldn't pay the balance until the card had cleared. After a couple days, they called to say they were waiving the additional charges due to the inconvenience. I understood the problem was not within their control and was quite impressed with their offer. I'm looking forward to my new bench which is on the way. read more

Ballard Designs Outlet - Home Decor Near Me - West Chester, Ohio

I have found some beautiful things at this store, some needed a little touching up, I pass on the heavily damaged. The people that work there have been so nice giving me courage to decorate a little differently. I recently moved from a traditional house to transitional, I was a little lost! Some of my favorite pieces! read more

Ballard Designs Outlet - Home Decor Near Me - West Chester, Ohio

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As Southern transplants and new condo owners, we had a lot of walls to decorate and spaces to fill. We found several items at the Ballard Design Outlet in West Chester. Our first purchase was a small patio table. Next we found a painting canvas with a Parisian cityscape. The merchandise includes lamps, rugs, wall decor, small furniture items, and accessories. As an outlet store, the merchandise consists of customer returns, overstocks and samples, as well as items for the company's catalog. Note that they don't have every item in their catalog at this location. Each time you visit the selection will vary, so if you're looking for something in particular, you might want to go often or ask an employee about the item. The employees are friendly and there's plenty of parking. read more

Ballard Designs Outlet - Home Decor Near Me - West Chester, Ohio

Great customer service, friendly, and the knowledge of staff on all the products/items in the store was really impressive. Will come back here again. read more

Ballard Designs Outlet - Just a picture of some of the show room - Home Decor Near Me - West Chester, Ohio

Meh. not much to chose from and the items they do have are either scratched, cracked, or falling apart for the most part. The prices are ridiculous as well. They were having a 50% off sale right before NYE so if I were to buy something here, it would definitely have to be at a sale like that because it is not worth the prices otherwise. IMO. read more

My friend and I meet in Cincinnati, OH a couple times a year for a girl's weekend to shop at Ballard Design's outlet located in West Chester, OH - northwest side of Cincinnati. Grandin Road and Frontgate have outlets at the same location and IKEA is nearby - lots of shopping opportunities! We were there in February (over President's weekend) and each store was having 40 - 50% off all its merchandise, even if it was already marked down. Since they're outlets, it can be hit and miss. But, the prices and stock this weekend were really good, All three stores carry similar merchandise to decorate your home. The items were out of season, slightly damaged, overstock, returns from catalog orders, etc. Ballard's had more items for inside your home (lighting, furniture, rugs, wall decor, lamps, accessories) while Grandin Road and Frontgate had great prices on items for outdoor entertaining. Many of the items were large-scale patio sets, cushions, planters, etc. Grandin Road also had a great assortment of bar stools. If you like shopping at outlets, you should check these stores out! read more

I have been a loyal and happy Ballard Designs customer for over 10 years. Just when you think they can't get any better they take it a whole new level. The Suzanne Kasler line is fabulous. Every now and then I get something that doesn't quite work or doesn't meet their typical quality standards. They gladly accept returns. Can't say enough about this great company. read more

It's a hot mess in there. I don't know why they think anyone would buy damaged goods that are all scratched and broken?!

Waited outside for 1 1/2 hours in sun to get into the store. No problem, glad they are taking the virus seriously. The entire time I stood in line there was an employee standing outside watching the line. A sign was posted saying masks are required. Finally get in, find what I want, pay for it and then was told no employees are loading items. 80 percent of the store is furniture yet not once did anyone say no loading, no sign, nothing. Wasted 2 hour hours of my day. I have shopped at this store a lot in the past but never again. read more

I would probably be a 4 1/2 star person. However, you have to go often to this store. There are times when they are selling off certain items very cheaply. I just purchased wood letters for under $2 each or big patio cushions for my chairs at under $7 each. Then there are times when I just walk out because there is nothing I need. Be careful, nothing can be returned. Look at the board on the wall just outside the store to see if there are some super special deals. When you walk in the store, generally the great deals are near the entrance but not always. Part of the fun is finding the must have item at a fraction of the catalog price in a corner of the store. If you need help, I have found the sales associates more than willing to give help and advice. They will not tell you out right your selection lacks design quality for your application, but you can certainly read it in their face. I have also found they will help load up your vehicle and also keep your item or items for future pick up if you pay for them. I am not sure if they hold the items. I like the place but you can never count on the merchandise at any particular time. read more

I am always so excited when I get my Ballard Designs catalog in my mail box! Since we were in the neighborhood, we decided to stop by the outlet store. This is one of those store where it is pretty much hit or miss to find something worthy to take home. On my last visit, I scored some amazing silk curtains. On this visit, I managed to leave with only a bored boyfriend. Oh, well! It's fun to look! read more

Ballard Designs shares a building with the Frontgate Outlet Center and a few other businesses. This is an interior design store; they have a large selection of unique mirrors and artwork as well as some cool furniture pieces that aren't found at your local chain furniture store. There are only five Ballard Design retail stores in the entire United States and this location is the only one in the northern or Midwestern regions (the other four are located in Georgia and Florida). If you're searching for unique interiors and aren't comfortable purchasing by catalogue, Ballard's other method of distribution, then definitely check out what the outlet store has to offer. Ballard always has great sales and there products are superior in quality to any other catalogue buys you may have previously purchased. My parents furnished almost their entire Florida condo with the help of Ballard Designs and they could not be more pleased with the outcome! read more

Just left Ballard Designs and hit the jackpot with thier end of season sales on outdoor rugs and outdoor chair cushions. Scored two lamp shades that were $10 off ticket price plus 40% off. The entire staff was great, however a special ...More read more

I hate to leave a negative review because I love the online store so much. While on a trip I found out this Ballard Outlet store existed. I was over the moon excited! I shop online all the time & even am a top contributor. I love the customer service I receive online. I walked in this store and several employees walked right by me. I was not really sure of the specials or how the prices worked & still don't know. I seemed like I was judged as other customers were being spoken to. I browsed for a good 25 min but couldn't take it anymore. I'll keep to online shopping & hopefully never remember this place. read more

The items look great online and with the prices you'd expect good quality, but not even close. I ordered 4 items totaling $300+ (floor mats, dog bowls and a large metal stand) only one item was in good condition. One mat was transposed and the metal stand and dog items had dents and quality was cheap. Never again, even if the ads and website looks amazing. read more

Ordered a luggage rack for over $100.00. It arrived poorly packaged and severely damaged. Ballard took back and sent replacement item which was also damaged and wood was cracked this time in construction. Very poor quality and very poorly constructed. I will never shop there again. Oh! We are still waiting for credit on the first item and they have already charged us for the replacement. read more

If no stars was an option I'd have picked it. Everything is either dirty or broken and not priced accordingly for that condition. Don't waste your time. read more

Their shipping process is absolutely terrible. Their products are well made and well-designed but they do not have a process for delivering furniture. Have ordered furniture from Restoration Hardware and from Pottery barn with not issues but Ballards is a nightmare. They change the shipping date and the delivery date multiple times. And heaven help you if something is damaged. Bottom-line: the furniture is just not worth the shipping nightmare. read more

I live about 30 min from Ballard Outlet and since it is near Ikea and in the same building as Frontgate/Grandin Road Outlets, I usually make it a day. It def is a hit/miss but I usually always come out with something wonderful. The staff is very helpful and in the past year a lot more friendly! read more

Fantastic deals! Like mist outlets they are a little disorganized but they have unique items at s fraction of the catalog prices. I would have bought more if my car could fit more. They also had very friendly staff. read more

I ordered a vendor pedestal dining room table way before Christmas, it came after 3 weeks, and the tabletop was severely chipped, and the delivery company ended up just delivering the pedestals. 2 weeks go by and here comes my tabletop, and no box for screws or parts to assemble the table. Called Ballard designs only to be told that they will not overnight the parts I have to wait an additional 5 days. C, mon when you pay over 1200 for a product and you want by a certain time. Customer service sucks, and I just want to return this whole dang table back, because its been over a month and a half, couldn't use it for Christmas or now even new year!!! read more

Horrible customer service! Beware. I Wanted to return an item, I did exactly what customer service told me yet they claim they never received the item. Even with tracking number they will not give me my refund. read more

I can't say enough about this place...I'm totally obsessed and when I need to decorate or looking for a relief, it's the first place I'm going. Not only do I enjoy the store, the help received is wonderful. Everyone is super nice and I especially love working with the ultra talented store manager, Michael. He's incredibly smart and has an eye for putting designs together perfectly. Love my Ballard read more

This store is very hit or miss - unfortunately more times than not it is a miss. I have traveled to this store frequently in hopes of finding items I wanted and at great prices. Rarely did I find either. Most often I found damaged, broken, scratched, or dented merchandise. I have found it not worth my travel time. I will give the store points for great customer service. There is one associate that is fantastic. I think her name is Nikki - she is extremely helpful. read more

We've ordered a bunch of home items from Ballard. All of the items are high quality and we enjoy them. BUT... BEWARE! Ballard sells and shares your information to other companies each time you place an order with them, even though their website states they give you an opt-out option (they don't). Within 2 weeks of ordering with them, I was on the mailing list of 20ish other companies. I removed myself from all the mailing lists not knowing it was Ballard who shared my address. I had 6 months of catalog free bliss! I placed another order with them in Feb and 2 weeks later I received the same 20 catalogs. After doing some research and placing many phone calls, I learned that Ballard was the company that shared my info. They do so each time you place an order, even though you've opted out. I will never order with Ballard again. Their practice of sharing info is socially irresponsible and causes many, many natural resources to be wasted. FYI - Pottery Barn does not share your information. read more

Don't ever try and return anything to ballard.... after 5 phone calls, several hours, and 2 months we are still waiting for the refund. Their return policy is awful read more

I have always loved this catalogue-great design and ideas. This may the first and last time I order from them, tho. I placed an order in Early February for 2 curtain panels. I believe that I should have been advised AT THAT TIME that they were out of stock. Almost four weeks later, I received 1 panel in a USPS shipment that cost $8.98 S&H. The second box arrived 2 days later USPS-another $8.98. The panels are not what I hoped-description in catalogue not accurrate. I am returning them in 1 box w/ a UPS label that will cost me $8.98. So--it has cost me a month and almost $27.00 to be disappointed by this company. I called Cust. Service and she said that it would have cost the same to send them in 1 box but the return for 2 in 1 box is only $8.98 because they have some "arrangement" w/ UPS for returns-? This all sounds very fishy to me. I am over them! read more

I was a little hesitant when I read the reviews on Yelp but my experience was amazing! I bought an iron paper towel holder that I saw off of Pinterest, ordered it online on Sunday, it was delivered to my home the following Tuesday. Lightening quick! Not only that, I signed up for the email newsletter and they gave me a 10% coupon. I forgot to use it when I ordered and I emailed them the next day, the retrospectively applied the discount and refunded the 10% to my credit card. Great quality products, great customer service. I'll definitely use them again. read more

Do not order any furniture from this company. They charged me $1400 to ship 3 shelves and return them.

Be very careful on shipping charges. I wanted to order 6 light linen drapery panels. The shipping costs were over $100 for something that would fit in a small box and would not require packing materials to prevent breakage. They were supposedly having a 15% sale. It ended up as a 5% sale. I called them because I was sure it must be a mistake. Nope, they said that's what the shipper charged them. I refrained from asking if they had ever heard of the USPS. Needless to say still looking for drapery panels. read more

BEWARE: Their online website is the worst. I ordered 8 items to be custom made. Only one of the items will meet their 4-6 weeks delivery deadline. No one ever contacted me to let me know that the fabric I chose was backordered and would cause a 1 month delay. Usually not a problem except that I won't be there when it is ready to be delivered causing a logistical nightmare. read more

While the Ballard Designs customer service department is excellent, the delivery service is sub par at best. I tired calling them six times, only to be sent to voicemail each time. When I finally was able to connect with someone, they put me on hold and never returned. Based on this experience, I would not order from Ballard again. read more

I have bought quite a few things from the Ballard Outlet in West Chester. The prices are fair, considering their catalog prices are steep. Generally you can expect anything at the outlet to be about 25% off the retail price, and then they have weekly specials on things like lighting, furniture, wall decor, etc., that will take another 30-40% off. Many of the items are in new condition, but they also sell damaged returns so check your items before purchase as all sales are final. Some of my favorite purchases include my very solid, heavy dining room table for $250, and outdoor patio cushions for $10 each. I was surprised to see the reviews for the Outlet were on the low side, but upon reading I see most of these are bad experiences from the catalog, not the Outlet. The only reason I'm not giving 5 stars is because their prices are still kind of high on a lot of items (again, remember their stuff is expensive to start) and also because they do sell a lot of damaged pieces and don't always reflect the price accordingly. Overall, if you are a Ballard fan, you will love it! read more

Awful! Ballard items used to be well made. Huge mistake ordering the Italian Furniture line - the most expensive, cheap quality garbage imaginable. And....it arrived broken. The company was indifferent. Very cheap wood with obvious staples and poor quality building. STAY AWAY! read more

Ballard Designs stinks. When I ordered a chair and pillow, I received an email nearly 3 weeks later saying that the order was delayed a month more. I was not going to be in the country and asked them either to hold it or delay it since there would be no one to receive it. They said they couldn't and try to get a family member or friend to be around to receive it. So while in a different country I had to phone back and forth to find out when it was actually going to arrive so my friend didn't have to keep checking. THEN, I get home and find out that the pillow was not delivered. I email Ballard and they say they did so to ask neighbors if they took it (like they will say they did even if they did!). They never told me before when it was going to be shipped, there was not tracking number given...so who knows what happened. Their email responses were vague and unhelpful...especially when the delay and error was on their part. And they send me a 10% coupon as an "apology"...like that helps. Terrible service. read more