We really wanted to love the Kimpton Miralina Resort because, in many ways, it gets the important…read morethings right. The property is beautiful, with modern Southwest-inspired design, stunning views of Camelback and Mummy Mountains, clean and comfortable rooms, and excellent food. The staff was consistently warm and attentive, especially Colin (who I believe is a manager--and if he isn't, he should be), our Hecho Libre server Sandra, and the food and beverage manager, whose name we unfortunately didn't catch. The nightly social hour and thoughtful text messages checking whether we needed anything were also wonderful touches that made us feel genuinely cared for.
There are also a few easy improvements that could make an already attractive resort even better: covered parking would be a huge benefit during Arizona summers, moving the Canyon Vista daybeds next to the pool instead of the hot tub would make far more sense, and dressing up the large wall at Canyon Ridge with paint, trees, or climbing vines would greatly improve the atmosphere.
Unfortunately, all of those positives were overshadowed by one major issue: the pool experience.
We rented a daybed at Canyon Ridge because the website describes it as a place to "settle in with a cocktail at the boulder-surrounded Canyon Ridge Pool," which led us to believe it was geared toward adults seeking a relaxing atmosphere. Instead, we discovered every pool is family friendly. As a middle-aged, childfree couple, we book resorts to spend the day relaxing by the pool with good food and cocktails, not surrounded by chaos.
Instead, we were treated to wannabe influencers blasting their own speakers over the DJ while filming social media videos, and herds of children screaming, crying, splashing, having Super Soaker fights, and even playing baseball in the pool. Their waterlogged ball flew toward us and other guests several times, creating a safety issue while the parents appeared far more interested in socializing than supervising their children.
The biggest surprise wasn't the behavior itself, it was the complete lack of management. There was no pool manager, no one enforcing basic etiquette, and no effort to preserve the experience for everyone sharing the space. A luxury resort shouldn't feel like an unsupervised community water park.
The pool also appeared understaffed. We weren't greeted by our server until a server from the neighboring pool noticed we'd been sitting there unattended and tracked her down. When she finally arrived, she acted as though serving us was an inconvenience. On Fourth of July weekend, that's a significant missed opportunity, not only for guest satisfaction but for revenue. Guests who are being ignored aren't spending money on food or drinks.
Normally we'd spend the entire day by the pool ordering lunch, cocktails, and snacks. Instead, we left for lunch because we simply couldn't enjoy ourselves in the midst of all that chaos. In fact, when we book a staycation, we rarely leave the property. We intentionally spend money on meals, drinks, and other amenities all weekend, but we found ourselves leaving multiple times because we wanted a quieter, more relaxing atmosphere. That's revenue walking off your property.
The most frustrating part is that this problem seems entirely fixable. There is no reason a resort of this size can't designate at least one pool as adults only. Plenty of luxury resorts successfully balance families with adults seeking relaxation. Instead, the atmosphere felt more like a spring break party at a community pool than a luxury Scottsdale resort, with little regard for guests looking to unwind.
It's a shame, because beneath those issues is a beautiful resort with excellent food, wonderful employees, comfortable accommodations, and tremendous potential. If management made guest experience a priority by actively overseeing the pool environment and creating at least one adults-only pool, we'd happily give the Miralina another chance. Until then, while we enjoyed many aspects of our stay, we wouldn't return or recommend it to friends looking for a relaxing luxury getaway. The resort has all the ingredients to be exceptional...it simply needs to decide what kind of experience it wants to offer, and what kind of clientele it wants to attract.