This is for the pool only through resort pass…read more Booked a daybed on a holiday weekend. when we showed up, we were walked over to a nice corner bed facing the pool that was out of the sun. The staff was constantly around and friendly, and the service was quicker than expected. The fruit platter that came with the daybed was much better than we have received at other resorts with the add in, and the meal and drink cost was on par. What we really enjoyed was that the music was at a relaxing volume, we were given free drinks as the resort wanted all guests to get into the holiday. Having the day bed from 10-6 was more than enough...we used 5 or 6 of the hours. Will definitely come back! Two knocks/challenges - figuring out where the pool actually was posed a challenge. We ended up walking around the massive property for a bit as the front desk was busy when we walked in and there wasn't good signage. When we found the pool all the entrances are locked and need a key card. Fortunately a staff memeber had walked near the gate and let us in.

Given my husband's ambassador status with Marriott-- We have stayed at a lot of Marriott's around…read morethe world. Of those Marriott's stays a fair number of them have been with the JW brand. From my experiences, I would not say that this hotel meets the JW Marriott standards. First of all, the rooms: As an ambassador we do not feel that we were upgraded during our stay. Mind you the hotel was not too busy, as still summertime, so we felt there was an opportunity. We were informed that we were provided a recently updated hotel room when we checked in. From my perspective the hotel room is due for another update or perhaps some touch ups-- when you review my picture, you will see behind the toilet paper roll, a piece of wallpaper was cut out in square and replaced with another square. Furniture is scratched or ruff in the bathroom as well as the living quarters. The sofa has seen better days. The quality of this room is more at a Marriott level. Given the quality of the room for a JW hotel, I knocked some stars off. Plus, the room does not give off high-quality comfort-- the bathroom had a very small shower. The shower door opening inwards, makes it feel even smaller. The bathtub in the bathroom, is a stand tub-- and perhaps even smaller that standard. I would expect a luxurious tub for this hotel. The patio furniture is basic and not comfortable to enjoy the views. Also, some better pillows would be nice. As for amenities-- the hotel only has one pool open for all guests. If you attend the SPA, there is an additional pool. As we were at the hotel during an off-season period the pool was not too busy. Given the number of chairs at the pool, I can imagine the pool being very busy during high season. The hotel's main gym is connected with the SPA. The gym offers a great amount of equipment. There is also a small gym at the pool. There is also a hiking trail at the back of the property which is a great feature to enjoy the mountains. Near the mountains, there is an event space. It looks like a wild west scene which could be great for parties and bbq. To get around the property- you can call a golf cart. Plan ahead as you may have to wait for service. During cooler times, you can definitely walk around the property. If in the back of the property, you do have to walk up hill from the lobby. You can also drive around the property- parking is included in your resort fee. As for restaurants- there are several restaurants on the property. During the summertime, the higher end restaurant, The Lincoln, was closed. Given the closure this restaurant we ate at their more causal restaurant-- the food was good and the service was excellent. This restaurant provides an excellent breakfast buffet- where the food is fresh. This property is place you come to relax, not too work. The rooms don't even provide a desk. The hotel is nestled among the desert scene with view of the mountains and access to trails. You could easily unwind here. Overall, the service was great at the hotel. The staff at check-in, around the pool and at the restaurants. The level of service we experience does match the JW quality.

Updating my review because despite the couple of l inconvenience that i encountered the staff was…read moremore than accommodating. Any issues I had were dealt with by the staff in a professional manner and efficiently. After being here in the heat perhaps they have guest park downstairs to avoid putting their cars in the sun and it's also gated down there. Either way knowing ahead of time you're paying for parking to park remote from your room will be less shocking when you see the size of the resort. The golf carts come very quickly. I also want to say that checking out was also easy. Anyway overall a good stay.

We came for a relaxing birthday weekend. I can say we were pretty relaxed…read more Our room was upgraded with a balcony over looking the adults pool which was nice. The room was comfortable and cool. Sadly the bed needs to be replaced it's pretty worn out. Had excellent water pressure in the shower. Swimming pool was a very nice warm temperature and was extremely busy so we opted to swim in the evening when it was empty. Only down side is that there's barely any light and the deck around the pool is uneven in places. We had room service the first night. Young man that delivered was very nice. The chicken fingers and veg paste was good. The albondigas was terrible. Two meat balls With some chipotle sauce. We ate breakfast every morning and it was good. The hostess and some of the other people acted like this was their first time being busy so it was entertaining to watch them scurry around like they were lost. We ate one night at Prado and the food had no flavor. Loved the smell of the restaurant like mesquite wood burning. The waiter was very nice and friendly. I posted that review on here as well. The entire staff were very friendly and helpful when asked. Never understood what was included in the $45/night resort fee and the parking was $35/night for valet and 30 for self park. So be forewarned add the $80 a night to your room rate. Plus the distance to your room can be quite a trek. Anyways would we stay here again?? Not sure. For the money we might try one of the other resorts around the area. So can't say either way right now.

This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

Lovely birthday dinner at Elements Restaurant. Nice service and amazing food! I always love…read morecoming here for my birthday. They make me feel special on my birthday. Checkin and our waiter specially wished me Happy Birthday and my birthday dessert was so lovely! The scenes is always so lush and beautiful and to go at sunset is just magical. The staff are very attentive and polite. Having a drink at the beautiful Jade Bar is the perfect beginning and then dinner at Elements with the stunning sunsets is just perfect. Bern coming here for years but I always come back for the amazing experience!!

This resort has really nice views of Camelback and the valley below. My husband and I stayed one…read morenight and felt it was very peaceful and relaxing. The bed was very comfortable. The rooms are on hills and they have golf carts to drive you if you don't want to trek back and forth up and down the steep hills. Parking was just outside of where our room was. The pool area is very nice and has floats provided with some of the best views. Otherwise, there isn't much going on at this resort as it is smaller than some of the surrounding resorts. But I liked the tranquility that it provided.

The meals were great. Chicken tenders were unbeatable served by a great group of workers. The…read moreprivate suite overlooks the pool and has bedrooms, a fridge, a poker table, and a huge couch... Great for young kids. I'll for sure return when I visit Arizona

I was looking for a place to stay for the weekend while in town for business. I was a bit unsure…read morebecause of the lack of reviews but I was absolutely blown away by the resort. The views were immaculate and the service was divine. I will be staying here every time I'm in town for business. Mr and Mrs Wissink stopped by for a few nights and they treated me like family; not to mention the four legged friends who were often on the grass area. I've stayed at multiple resorts in Paradise Valley and this is by far the best one.

regular GUY reviews... Mountain Shadows (Scottsdale, AZ)…read moreSignature Premium King, Room 4323, 427 ft2, 1 King Signature Premium Queen, Room 4321, 427 ft2, 2 Queen Beds, 3 nights Cost: $$ ($300 - $599 / night) Take note, this is low season prices. In high season, prices are triple+! */* Final SCORE: 4.5 Last Thoughts: Fresh, mid-20th century style hotel with a lively (maybe too lively?) pool scene, nice golf course and great restaurant. */* */ The Room... (5/5) Bathroom: Spotless, plenty of towels Toilet in separate room with (frosted) door One sink with some counter space Enclosed shower (frosted door) with regular shower head; No tub Frosted pane of glass between bathroom and bedroom regular GUY's opinion: "Why put a frosted piece of glass there at all... ?" The Beds: Beds were comfortable; Linens were clean and fresh regular GUY's daughter says: "The bed was too firm" Extra Features: We added a mini fridge in one of the rooms for $25 extra Coffee maker Layout: Good amount of space, feels like a really large 427 sq ft Comfortable chair with reading light and magazines Dedicated desk space Outdoor Space: Balcony, 2 chairs, side table Other guests could see and hear us Noticed that Residences building guests have open balconies while the rooms in the building across had more private balconies Style: Modern and fresh style throughout View: We had a great pool view with a view of Camelback Mountain !-------- LIGHT Alerts! Bedroom had a decent amount of light in the morning with the blinds to the patio closed --------! */ *... Amenities... (5/5) $48 / night resort fee Wifi, fitness classes, valet are all included Fitness Center... (5/5) Full service fitness center with plenty of machines, free weights regular GUY's son reports: "Used it once, was good" Grub... (4/5) Hearth '61, Rusty's and room service had surprisingly good options (we loved the breakfast parfait) Otherwise, you have to drive or Uber Location... (5/5) Amazing views of Camelback Mountain Scottsdale is a short drive away (watch for those driving cameras though) Parking... (5/5) Included with the resort fee! You can self park. Even though valet is included, please remember to tip your valet :) Pet Experience (5/5) Pets stay free (we brought our shorkie) Pets allowed at Rusty's and the property has plenty of areas to walk your pup including a dedicated pet area Pool... (3/5) Nice size, poolside service, plenty of towels We rented a cabana (4/5), included a fan, tv, some drinks, fruit plate Free seating is first come first service (I noticed people staking out spots early in the morning) While the pool area is nice, it got much too crowded (this hotel participates in ResortPass so there are non-guests using the pool) Random... (3.5/5) Elevators were kinda slow, think there was only one in service in our building NO ice machine anywhere in the Residences building Safety... (5/5) We felt very safe *Teenage daughter walk around the area alone? Yes, the hotel grounds Staff & Service... (4/5) Check-in was flawless (we arrived at 4:15pm) All staff throughout the resort was helpful, friendly and amazing Billing & check-out: When booking, requested the $20 breakfast credit for each person but I'm still not sure it was applied / don't think it was explained that well to me...? ...*

High end service. I found out about this place by playing golf at their executive course! Fall in…read morelove with the views and came back to stay at the resort over the weekend

I'm a big fan of Hilton Canopy hotels and this did not disappoint. In the heart of Old Town…read moreScottsdale, it's perfect for those who want to shop around the area or just for those who want a lovely retreat at the end of the day. I had a beautiful sunset view of Camelback from my room, and I loved the layout, with the large sliding barndoor to separate the sleeping area from the bathroom /coffee area. My bed itself was like sleeping on a pillow because it was so soft. I thought it would be too soft but it was one of the best nights of sleep I've had in a long time! So so comfy! The hotel has a ton of amenities, with a roof top pool, restaurant and seating area too. I did use the fitness center while I was there, although the A/C wasn't working in that part of the building so it was definitely a "hot" workout session. While there is a charge for parking, it was underground and super convenient to access your hotel floor so if you checked in via the app, there didn't need to be any interaction with the front desk/ lobby at all. The lobby itself is huge with a few different seating areas and where you can find the bar /restaurant as well as a small gift shop by the front desk. The hotel was clean, modern, conveniently located and had everything I needed. I'd happily return here and hopefully for more than one night to enjoy more of what they have to offer!

We were impressed with the hotel, very reasonably priced located in the heart of old town…read moreScottsdale area, you can walk to everything. Travis checked us in, he was very busy at the time, but alway with a smile, extremely professional and kind. The rooms are very new, stylish, very comfy bed! We really enjoyed the rooftop bar and restaurant, this included the rooftop pool area, reasonably drink prices, with the best view of the mountains. Service was outstanding, friendly, upbeat service from the whole team, we will be back!

Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

We recently stayed at The Scottsdale Resort and had a wonderful experience roaming around the…read moreresort as adult children. The property itself is beautifully maintained, with lush landscaping, palm trees, and a relaxing atmosphere that immediately made us feel like we were on vacation. The resort is also conveniently located near many Scottsdale attractions. Check-in Experience Staff throughout the stay were very welcoming and polite. At the front desk, we were also given a resort token that could go into a fountain or serve as a keepsake. I thought that was an absolutely lovely touch. The check-in area is also a very open space with comfy furniture. Our Room The room was a large size with a clean bed. We opted for pool view instead of golf, and I would definitely change that next time. The pool view was great, but the walls are not soundproof and the windows are not the most noise blocking. We could hear everything at the pool, so sleeping in or napping is not an option. Amenities included slippers and robes, plus the usual toiletries in the bath room. The bed was comfortable. We did not like the towels because some were rough, and we even had one that was stained. Resort Amenities The pool area looked spacious. The lawn games included a giant Connect 4 so that was neat. There was also a "social club" lounge that had simulator golf, shuffleboard, billiards, and a tabletop Connect 4. I really enjoyed that! A speakeasy exists in this lounge behind bookcases, but it's popular and you need a reservation in advance. Food & Drinks There is a restaurant and bar on site, as well as a bakery. The pastries were okay, but I enjoyed the coffee here. Location One of the highlights is its location. It provides easy access to Scottsdale's restaurants, shopping, hiking, golf courses, and other nearby attractions while still feeling like a peaceful retreat away from these places. Overall, we enjoyed our stay! Thank you to everyone who helped make our visit enjoyable!

Overall was a good experience experience until we got our final bill…read more We stayed here and dined at La Fogata which on the website and brochures in the hotel say you receive 15% off dinner at the restaurant via resort fee. We dined and had a great experience with the restaurant during brunch and dinner and we expected the discount to be applied after the final bill came at check out. So now, we call & after waiting for 30mn we get someone on the phone which may be a call center or some sort? He places us on hold and tells us he can't help and we need to call again when someone else can help us. What? Keep in mind this is 2PM, are there off hours where people can't get assisted with billing questions? Odd. I attached the advertised discount in case anyone says it's not true. The hotel had a very western AZ old Casita vibe and it was cute. Well maintained property and the bedroom was a nice size, they included robes and disposable slippers. The AC was "working" but the room was still very warm even after running the ac all night. Our keyless cards on the app were working great until we tried to get into the gym. We then went to the front desk and they were very helpful in giving us a physical card to get in. Altogether this was a good experience until we dealt with whoever just took our call. I hope they get trained a bit better in assisting customers.

The moment I walked through the entrance, I was struck by how beautifully the resort blends…read moreSpanish‑inspired architecture with the natural beauty of the desert. Terracotta tiles, wrought‑iron details, and winding garden paths create a sense of intimacy and discovery. It's the kind of place where every corner feels like it has a story. The atmosphere is serene without being silent--soft music, trickling fountains, and the scent of citrus trees drifting through the air. Even as a visitor, I felt instantly transported. The atmosphere is serene without being silent--soft music, trickling fountains, and the scent of citrus trees drifting through the air. Even as a visitor, I felt instantly transported. The food at Royal Palms strikes that perfect balance between refined and comforting. Every dish I tried felt thoughtfully composed--fresh ingredients, balanced flavors, and a presentation that shows care without feeling overly fussy. What sets Royal Palms apart is the overall experience. Even if you're not staying overnight, the property makes you feel like you've escaped somewhere special. The combination of historic charm, lush landscaping, and warm hospitality creates a sense of calm that lingers long after you leave. It's the kind of place where you can enjoy a leisurely meal, wander the grounds, and genuinely forget you're just minutes from the city. A highlight would definitely be the service provided, going above and beyond in all aspects whether an event, check in or needing assistance for something. I had the great pleasure in seeing Madison in action and her work ethic was beyond 100. She is great and a star! Very communicative, efficient and made our stay very welcome! Royal Palms Resort & Spa is one of those rare destinations where the atmosphere, service, and food all work together to create something memorable. Whether you're visiting for a meal, a drink, or simply to soak in the ambiance, it delivers an experience that feels both luxurious and welcoming.

Have you ever dreamed of staying in the hotel room in the middle of a wedding?! If you are…read morescreaming yes, request a casita room. We had to close our shades as the wedding can see directly into our room and the music is LOUD (Chris Brown is blasting as I type and bass, mercy is it bumping.) It was kinda creepy. We could see and hear the entire ceremony. In my reservation I requested a quiet room, and I have quiet room in my Hyatt profile. I don't think that much forethought is put into guest placement. Yes, we are paying pennies compared to this wedding BUT they are not fostering relationships with Hyatt members. (I did mention this to reception and they offered bonus points. Great BUT this is an awful last night.) The room: King Casita is an excellent size! We have a king bed and a rollaway bed and we still have space! The bathroom space is large too! I don't care for a stocked fridge and snacks. It's useless nowadays. We had to ask for a fridge to be brought in. The room is very clean, however there were a few moths flying around the room, which was odd. Pool: the pool is wonderful! We are here on spring break (a very popular travel week) and always found spots at the pool. The servers are the pool are awesome 5/5 stars! Attentive and professional. The food at the pool was great (the burger was the restaurant burger and the whipped ricotta and fruit was yummy). The location is great! We did rent a car but never had to drive far! The valet team is speedy but it's an odd service as the parking spaces are super close. (I was ready to give this place 4 stars but this last night is a stinky way to end the trip.)