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    The McDonald Group

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm
    Updated over 3 months ago

    Services - The McDonald Group

    Buyer's agent

    Listing agent

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    12 years ago

    We received excellent service and care while shopping for homes in the area and would happily use the McDonald group again.

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    Green Street Realty

    Green Street Realty

    (73 reviews)

    I want to start out by saying that I am a Leasing Agent at another company near campus, so I am a…read morelot more tolerant of issues with the multi-family living industry. Some things, however, are just not permissible in my opinion. My apartment was not horrible when my roommate and I first moved in. However, upon further inspection, there were a lot of things we were unhappy with. Bedroom A's bathroom had a few issues. The toilet paper holder was broken, one of the doors doesn't latch, etc. It should be noted that we did not contact maintenance about this door, as it didn't bother my roommate that much. Maintenance did come and fix the toilet roll holder when we placed a work order. My bedroom, has a hole in it. It was there when we moved in. There is also a large dent in the wall (likely caused by prior residents slamming it). The apartment was covered in a light layer of dust, and did not feel clean at ALL when I moved in back in August. Despite, the condition of move in, my roommate and I agreed we wanted to relet our apartment. We were sent one (ONE) email in early September or October, I don't remember which month, that if we resigned by the 1st of the following month, we would get a special. Well, come Thanksgiving time and we decide to resign our lease. Our leasing agent, who I will not name, told us we could, and she'd send the documents over and call us back. Only when she did, we were told our apartment had actually been signed already, and they were sold out at the building. We were very angry. No notice was given to us. One email informing us of the special, and then nothing. I know firsthand that it is the ethical thing to do to give your current residents a deadline. However, this is not covered in the lease, so we didn't press the issue. I ended up finding another complex very close by that is a way better value. Nothing was done to try and remedy the situation from my understanding. A high turnover rate (the amount of resigned leases vs new leases is much lower) is a poor reflection on either the property management group, property, or both. In this case, it seemed as if GSR was more focused on getting new residents, and didn't give a crap about their current ones. This all said, we knew that this was a college apartment, and did not expect to be living in the Ritz Carlton. However, when our lock was broken a few months ago, we were asked if we could "just deal with it." Maintenance came by, it wasn't working properly, and we were met with that solution. After my roommate put up enough of a fuss, which she should not have to do since lock issues are deemed an emergency, they finally installed a different lock. Due to my (limited, but valid) experience, there are some issues I can make do with, and some I cannot. The lock incident was not appropriate. The renewal incident left a bad taste in my mouth, and I would not recommend this company. HOWEVER, I will say that they are very responsive to work orders, and there's something to be said about that. I'd advise exploring all options before signing with this company, but hey, maybe you'll have a better experience. I'm only sharing my own, which was below average at best.

    I moved into the apartment at 209 E University Avenue on August 18 and immediately noticed a strong…read morechemical odor throughout the apartment. I documented it on GSR's move-in checklist and submitted a maintenance request right away. The smell made me really uncomfortable living there. Whenever I stayed in the apartment for a while, I started feeling physically unwell and experienced chest tightness. It wasn't just that I "didn't like the smell" -- I genuinely did not feel comfortable staying in the unit. What frustrated me most was how GSR handled the problem. They did not provide any practical solution, even refusing to provide a simple fan to help ventilate the apartment. There was never any meaningful investigation into where the smell was coming from. Every time someone from management came to inspect the apartment, the visit lasted less than two minutes and they would say they personally could not smell anything. During one visit, the staff member even said that she had a blocked nose and could not smell properly. GSR also kept saying that I was just too sensitive to odors. That was honestly very frustrating, because I wasn't the only person who could smell it. A number of friends came into my apartment and noticed the chemical-like odor as well. I even called the City of Champaign myself and requested an independent inspection. The City inspector also confirmed in writing that a strong odor was present in the apartment during his inspection. Even after multiple people, including an independent City inspector, noticed the smell, GSR continued to deny and say they couldn't smell anything and treated the issue like it was just my personal sensitivity. I repeatedly asked GSR for help, but my requests were rejected and no further action was taken to actually identify or address the source of the problem. So, think about this: When a tenant reports a strong chemical-like odor right after moving in, feels physically uncomfortable staying in the unit, several visitors notice it, and even a City inspector confirms that an odor is present, I think the situation deserves more than a two-minute walk-through followed by "we don't smell anything." Based on how this situation was handled, I personally would not recommend renting from Green Street Realty. If you are thinking about renting from GSR, I strongly recommend personally inspecting the exact unit before signing anything and documenting every issue immediately after move-in.

    Ryan Dallas Real Estate

    Ryan Dallas Real Estate

    (9 reviews)

    AJ Whelchel is a big deal to our family!She made moving across the state stress free by showing…read morehomes virtually when we could not make the drive as well as worked her magic getting us into places that were not on the market yet. Her knowledge of Veteran loans were also helpful in her guidance and she managed to keep us motivated during the seller's market. We loved her professionalism but it wasn't that that took her over the top, it was how we felt she was genuinely interested in getting us the house we loved. Her patience and ability to answer all of our questions was much appreciated. AJ was even answering our questions weeks after signing documents for our home! If ever we need to buy or sell, we would definitely reach out to AJ and also recommend to all.

    Found the agent we were assigned to be lacking in both concise communication and very slow to…read moreprovide any updates on the home sale status. This was especially unusual after home had been viewed by potential buyers and then after the home was in pending negotiations/sale status. Moreso, this agent took liberty of "adding" a cohort attorney for the closing to our initial contract after we had reached a final sale agreement. Informed agent this most certainly should have been brought to our attention Before asking us to sign a revised contract. Unfortunately, found the cohort attorney to have her own communication inconsistencies. Both were hired for services that Demand concise communication with the ability to clearly articulate and explain to The customers satisfaction. Additionally frustrating, we had to initiate calls to both to get updates and answers for which they were hired. This certainly was Unlike any real estate transaction we had experienced in the past home sales and Was Not a professional experience, would not recommend.

    TLT Properties - 603 W. Green, Urbana

    TLT Properties

    (23 reviews)

    Lived at one of Todd's properties for two years and would recommend anyone to rent from him! The…read morespace was perfect, location ideal, and never had any problems. He is super responsive, as is his maintenance team. If I weren't moving out of town, I'd stay at the place longer. Uncomplicated, responsive, and good price -- the trifecta you don't often see!

    I rented from Todd for the 7 years I lived in Champaign at two different TLT properties, and I can…read morehonestly say that my experience in Champaign would not have been as good as it was had I gone with a different landlord/rental company. I signed my lease blind from out of state the very first year and Todd was incredibly accommodating and understanding of the situation, and went out of his way to send me extra pictures of the apartment both inside and out so I knew what I was getting when I signed (this was before video tours were a common thing). When I moved out of that apartment to a bigger one with TLT, Todd happily showed me every unit I had even a little interest in so I could make whatever choice was best and went over the honest pros and cons of each as we went through them. From a renter perspective, TLT is fantastic. Maintenance requests were always taken care of within a few days, and the few times where a very serious issue happened (i.e., pipes bursting) maintenance was there on the same-day to make sure no damage was done to anything inside the apartment. Huge shout out to Jim and Andy for always taking care of things. Any time there was any situation with extenuating circumstances for either me or my roommates over the years Todd was always very understanding and flexible and always genuinely tried to work to help make things work seamlessly. We always had plenty of heads up when our apartment was going to be shown, and there was constant communication in all of the move out / move in processes. I really can't say enough good things about Todd / TLT and the experience I had renting from him. If you have the option to rent from TLT over any other group, do it, you won't regret it.

    The McDonald Group - realestatesvcs - Updated September 2026

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