Waited an hour and a half for an appointment. I ended up just leaving. Avoid this place at all…read morecosts! Extremely unprofessional

We visited the Neurology department and was blown away from the minute we walked in the door. The…read moreprofessionalism and kindness displayed made us feel at ease. Dr Ramos took the time with my Mom explained things to her so could understand at her age that means a lot

I made an appointment that was confirmed with an email sent to me at all. I showed up to my…read moreappointment. It was immediately denied and the front desk lady stated that they never received a confirmation and their capacity there was one person in the waiting room. no one was in and out as I was waiting and talking to her this it's supposed to be an urgent care. HOW DO YOU STOP TAKING APPOINTMENTS AT 6:50?!?!

receptionist was so kind and friendly and the staff are very nice professional the Doctor is a nice…read moreperson so hilarious he cares and puts a smile on a person face the building property is so beautiful and very clean I highly recommend it

Been coming here for several years for doctors and lab work. Many different buildings and…read moreactivities within the campus. Palos Health merged with Northwestern Medicine in 2021, so new signage everywhere. Very friendly staff and doctors that care about their patients in my experience.

Made an appointment with Dr Butler as a new patient then MONTHS later the office calls to say…read morethey're canceling the appointment as dr is not accepted new patients and the dr the scheduler finds me that is accepting patients is booked out FIVE months from now. What kind of way is that to treat patients? Now I'm stuck looking for a Dr when all this time I was under the impression that I had an appointment. Terrible.

I visited the clinic Friday 7/3/2026 and everything was just fine up until it was time to leave. I…read morebrought my coworker for her work injury and she was in a wheelchair. While I was trying to leave I was having trouble with the double doors. One of the employees sees this, but she is too busy exchanging information and flirting with a patient who was also leaving. The two ladies at the front desk were in shock at how blind she was and they decided to nicely speak up for me. Instead of the employee in the doors helping me, she simply steps to the side and finishes her conversation with the patient. I get out of the doors and I see her hug the patient. This was very rude and unprofessional to see and definitely not how I wanted our visit to end.

Horrible service. the lady at the front desk was incredibly rude. Made an appointment at 9:50 and…read morestill waiting for the doctor at 11. The doctors were kind but doesn't make up for the fact that I spent two hours there. Go somewhere else where appointments are a requirement not a suggestion.

My doctor Dr. Neilesh Kumar Shah M.D has a Fantastic bedside manner! He is very accurate with his…read morediagnosis and is very easy to get a hold of in case of issues.

Horrible wait times.. very unprofessional staff. They act like your stupid, when they don't even…read morelisten to details which then cause a lot of back and forth for nothing. That's not patient call me care

I felt very comforted and accommodated by the staff here. No need to feel shame for protecting…read moreyourself or asking questions about what could be available to you. I felt affirmed taking care of myself.

First time using planned parenthood and I had the worst experience with the service and utter lack…read moreof customer service. Firstly, the service was OK, I had a nurse who didn't really answer my questions and was condescending, but to top it off, they miscoded the service and now I'm in the hook with my insurance for $1600. I had calls back and forth, back and forth with them and they refused to address any of it - saying I answered the medical questionnaire a certain way, my appointment was then assigned a certain type of visit and hence the code was assigned according to that and couldn't be changed when the visit was not that and I think the questionnaire was misleading to begin with as it did not correlate to whatever they deemed was "the type of visit" -- it was a subjective decision. Calling and asking for a review over and over again did nothing and they refused to provide me with someone higher up who could actually assist with the issue. They also invalidated the information I was providing them which was medical information to make my point; they made specific claims that only a doctor should have been able to make. Overall, I do not plan on visiting a planned parenthood ever again.

Awful. A year after I visited for 2 annual vaccines I was charged $315. No one to talk to about…read morebilling concerns and health insurance refused to cover. Never again.

I took my mom to CVS minute-clinic on 142 and LaGrange Rd. We saw NP Kathleen. We had unbelievably…read moregreat service- a very thorough exam. Kathleen was all business, and extremely efficient. Typically, when going to her own doctor- even with an appointment-- the wait times are horrible, usually takes more than 2 hours to get in and out. I decided to try a minute clinic and it was a great choice. As thorough as the exam was, we spent approximately just over half an hour there in total. This included strep & covid tests. NP Kathleen gave us far better attention and a more complete exam then we are used to receiving. This will likely be our go to place down the road.