There's something truly wonderful about the atmosphere at American Heritage Assisted Living. I have…read morewatched many loved ones go through the process of accepting they cannot maintain their own care at home and must begin looking for an assisted living facility. Accepting this reality can bring up many feelings for all involved - fear, anger, sadness, and helplessness. However, the minute we stepped inside American Heritage for our tour, the staff greeting us made us feel right at home. The Director of Nursing, Amanda, was phenomenal. Her caring actions demonstrated her commitment to listening to, and meeting, our needs, wants, and feelings. In addition to her medical expertise, she provided detailed explanations that eased everyone's anxiety. The rest of the staff are highly professional and caring, and will go the extra mile to assist you in any way they can. The owner of the facility, Nancy, is deeply involved and cares greatly for the residents and employees. It is evident in the atmosphere in the home that she leads with a positive, caring attitude (i.e. trickle-down effect). In and of itself, the home deserves a review. The house is located in a beautiful neighborhood near parks, trails, shopping, and various restaurants for you and your loved one to explore together. Its interior is breathtakingly beautiful, exceptionally clean, and equipped with modern safety features. And did I mention that there is an on-site chef?! If you or a loved one is looking for assisted living, look no further. I promise you won't be disappointed.

Valley Ridge Presbyterian Homes Assisted Living and Memory Care…read more Most of the staff that provide direct service are helpful and kind. Most of my interactions with management are difficult. Their language is threatening, they expect very important decisions to made immediately and require your signature locking you into decisions under pressure. When they give corrections to my parent because of a mistake or misunderstanding it always comes with a veiled threat of eviction. If we ask for documentation on policies or their "point system" so we can have a better understanding of what we are paying for or what they are recommending it is very hard to get them to give us written materials to review. The lease we signed refers to other documents, brochures, for costly policy information. Yes, the brochures were provided in a stack about 1/2 inch thick with other promotional material, but not fully explained. And these brochures look like they can be changed or updated at any time, which does not seem to me to be legal since they are connected to our lease agreement. They promote themselves as a non-profit providing service to the elderly but working with the management is like working with a used car dealership. One more thing, the food is awful. My parent gets about one meal a week that they do not complain about. I know food seems like a petty complaint, but my parent does not have much to look forward to, and food is a very big part of their day.

From the owner: An affordable senior living community in Dakota County…read more Located on Burnsville Parkway and Highway 5, Valley Ridge is far more than a wonderful place to call home. With various amenities, it's a community where you can thrive and enjoy life! Valley Ridge is the shared vision of the Dakota County CDA and Presbyterian Homes & Services.

My mom had 2 strokes, and a seizure recently, and was placed there 2 separate times for…read moretransitional care. I was blown away by the quality of care she received! She had OT and PT daily M-F, and the staff was wonderful. They took time and care with my mom and others, and staff always available when she needed them. The food they served was outstanding as well. I also appreciated the folks in administration, Everyone was so kind and helpful.

If I could give zero stars I would. I am so sick and tired of there never being anyone to open the…read moredoor at the Shakopee, MN Facility, so I can visit my dad in the memory care unit. It is getting OLD!!! Have someone monitor the door so people can get in to visit their relatives. I usually haul myself all the way around front and walk all the way back through the facility. However, right as you walk in the main front doors at the business office today, there was a dead body and they were holding a service right there at the front door. There is a chapel and a reception area a few feet away. There was literally no way to enter. You rarely get a call back when you leave it. Memory care rarely answers their phone. I am. so tired of the stress related to my dad being there. He is not a kind man, but I am a kind person. I am just OVER the crap!! I don't know why this says I am in Illinois. I have never lived there.

My dad is in the Rehabilitation Center. He is 86 and broke his hip. He came in confused and…read moredepressed about requiring help for his daily living activities. I really wondered if he would even try on day one and two. PT and OT are working hard with him and it has given him hope to recover and confidence. The aides treat him with humanity and the RNs have been available and easy for me to communicate with. Though he's excited to get home and back to his life he said he will miss the staff when he leaves and he sincerely means that. Thank you for helping us during such a difficult time.

I recently was in Augustana HCC after a hospital stay. I was more than surprised at what I…read moreexperienced. I have heard so much negative about nursing homes. Here the facility and staff are top notch. It is modern, clean and well maintained and, most of all, the nurses and aids were fantastic. My needs were well cared for and the staff anticipated many of my needs. They even treated the "grumpy old men" (and there were lots of them) with care and polite understanding. The cleaning staff were "Johnny on the spot": I was amazed at how quickly and prompt they were at picking up and cleaning any mess. The food is good. I am not a connoisseur but was very happy with it. Each resident had an individual, but common, menu. The individual meals were tailored to each patients needs and desires. I was mildly surprised that when someone asked for additional items they were usually provided. Again, the dining staff were very friendly and accommodating. I had approximately 15 meals there and only one was disappointing. As most people, I do not really want to be in a NH unless necessary, but when I need it, I will choose Augustana again.

From the owner: Holistic in focus and dedicated to innovation, Apple Valley Village Health Care Center provides…read more24-hour skilled nursing care for those with advanced health care needs. The compassionate care team includes physicians, nurse practitioners, registered and licensed nurses, nursing assistants, therapists, social workers and chaplain who work together with a deep commitment to high-quality clinical and personal care.

The facility and staff at The Cottages / The Moments in Lakeville is awesome. While super pretty…read moresurroundings don't always mean 'great care' is available - it DOES at the Moments. Caregivers are polite and professional, Julie and Mercedes at the Front Desk are a joy to speak with. And best of all, the Executive Management is proactive and available to meet. Great communication between staff is another high value point for us. The decor will knock you out - but it's the CARE than will make you shine!

From the owner: The Moments is a vibrant, innovative and purposely designed Twin Cities care community where…read moreresidents are respected and cherished like they are family. Our loving, highly trained staff is dedicated to preserving our residents’ independence, honoring their dignity, celebrating their uniqueness, and surrounding them with the very best that life has to offer, moment by moment.

The heart of McKenna is with the care providers, who are loyal, trustworthy, and invested in…read moreresidents. The building can benefit from upgrades, but the community within is rich is area that can't be bought. Unity, caring, engaging residents. True friendships between residents are formed. Truly amazing what takes place within the walls of McKenna. Also, connected to the YMCA and a Church, beautiful input from community.McKenna is a hidden gem,

The caregivers care for the residents (they do their best and it's pretty good) and the…read moreadministration has gone downhill in about the last 16 months. A lot of staff turnover, slow to respond to requests. Lots of pleasant nice-nice but something just seems off. And their chief administrator looks like she's with child and she'll be gone at some point, I'm sure. She's been at that job for maybe two years?