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    The Medicine Shoppe

    4.0 (1 review)
    Open 10:00 am - 6:00 pm

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    3 years ago

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    Madison Pharmacy

    Madison Pharmacy

    4.0(11 reviews)
    48.6 miMed District
    $

    I work at a long term care pharmacy and called today to inquire about transferring a prescription…read moreto Madison pharmacy. I was kept on hold for over 10 minutes at which point I was transferred to a recording that only gave me the option for a dial by name directory. I called back and was hung up on twice and the third time a male employee answered and said "we don't want to talk to you and hung up." Must be nice to have so much business that you can turn down transfers. I'll be happy to let the LTC facility and provider's office know not to consider your pharmacy for their compounding needs.

    I had my prescription sent to this Madison pharmacy and I spoke to a younger lady who ask me my…read morename and said she received it, i asked if she could tell me how much it was she placed me on hold and then my phone went dead I called back spoke to the owner who was very rude and didn't even ask me my name or date of birth and just told me that they hadn't received my prescription. I proceeded to tell her that I had just spoke to a young lady and she said that she received it and she placed me on hold and the owner continue to tell me that she was the owner and they haven't received it yet and she wasn't gonna tell me again that they did not have it although my doctor always send me a picture after he send it. so i ask if she could check again she said she will and hung up on me. I will never do business here again cause I only wanted to know so I could tell the person who was picking it up for me. so that he had the right amount to pay for it but she was very rude and I can't understand why she would be upset or not even ask my name to know if it was sent. it's not how u do business and she didn't value me as a person or patient now as I texting I received a message that it's ready not even 5 mins after

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    Madison Pharmacy
    Madison Pharmacy
    Madison Pharmacy

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    Walgreens

    Walgreens

    2.3(9 reviews)
    41.7 mi
    $$

    This was the most disorganized lackluster drive-thru experience I've ever had. It was just awful,…read moreand as a result, I will not be returning to this location ever again. My care provider sent over my prescription for this location to fill as I arrived, and after a lengthy weight, I was told I could either come inside and wait or just come back in an hour to an hour and a half and pick it up then. I chose to return to the drive-through an hour and a half later and when I did, I was told "well just go back in line so that we can get it ready for you." I literally drive around the building to get in line, and proceed to wait another hour in line in order to receive my medicine. When I was finally about to receive medicine, the pharmacist asked questions about it, and then proceeded to bring up information from three years ago, asking about how that would interact with this medication. I asked her what was the date on that information to it she said "I don't know. It doesn't say." She proceeded to tell me that Walgreens had created a profile of me, one that I did not consent to, so that they could "assist me better." I don't know how outdated information assist me better, in fact, it sounds kind of dangerous and a violation of my privacy. I noted that I really don't wanna have this conversation with a loudspeaker so that everyone could find out what medicine I was on and the conditions that I have. But hey, they're building a profile of me without my consent knowledge so why would they care to broadcast my private medical data to everybody? In the end I paid for my medication. I told them I will never return to this Walgreen's location. Honestly, after this experience, I may never fill a prescription at Walgreen's ever again.

    I have not been to this Walgreens in a very long time. Particularly due to it's not close by my…read morehouse. But for some reason my doctor office called my prescription into this location. Well I believe some things are just meant to be. Yes they were super busy, yes the line was long. But I received excellent customer service. The young man that waited on me was named Reese. As I stood in line I watched how courteous he was not only to me when my turn but to each and every customer. Even the ones that were complaining he was very apologetic for the wait time. Great customer service means everything! When it was my turn he didn't have the answer to a question I asked him but he went and got the answer which a young lady named Ali helped him. She was very kind and nice as well. It was worth the drive and the wait to receive such great customer service. Reese and Ali thank you again for such a pleasant experience!! I think the good should be reported as well as the bad. Keep up the great job!! Five plus stars, well deserved

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    Walgreens
    Walgreens
    Walgreens

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    The Medicine Shoppe - pharmacy - Updated June 2026

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