I really hate leaving reviews like this, especially because the food here is actually GOOD. In…read morefact, I liked it enough on my first visit that I specifically wanted to bring my mom back before we left Charleston. We even canceled dinner plans with our friends who live here because I had been telling my mom about this rooftop, the view, and how much I wanted her to try the sushi I had loved.
Unfortunately, after two visits, the service completely overshadowed the food.
On my first visit, I complimented the bartender on how amazing it must be to bartend with that beach view--I'm a bartender myself and joked that I work in a dungeon with no windows. Instead, I spent the next 10-15 minutes listening to him complain about his job, the construction, liquor sales, etc., while other guests were visibly waiting to order drinks. At one point he was showing us a bottle of Jim Beam speaking about who knows what and continuing the conversation while people who had been given menus several minutes earlier were still trying to get his attention. It was strange, but the food was great, so I brushed it off. I also had to inform him how to make a simple well known shot.
Tonight, my mom and I tried to come back. We just missed getting a table by one party, so rather than going somewhere else for dinner, we literally spent HOURS killing time at other places for drinks and an appetizer because we specifically wanted to return here.
When we finally came back, we immediately felt rushed. The bartender, Jess, was talking over us to another employee asking what time they closed while we were trying to order. We hurried and ordered the crispy shrimp tacos without even processing that we had ordered tacos--we actually told the server bringing them out that they weren't ours before realizing they were.
They were unbearably spicy. And I LOVE spicy food. My mom does too, but she also has a hernia, so after trying a couple of bites she very politely told Jess, essentially, "Just a word of advice, you may want to let people know how extremely spicy these are."
We did NOT ask for them to be taken off the bill. We did NOT demand anything. We weren't rude.
Jess responded, "Oh, sorry, my bad. I didn't realize some people can't read."
Excuse me?
My mom had been nothing but kind. There was absolutely no reason to insult her intelligence over a polite piece of feedback. Jess later looked at me and said she had taken the tacos off the bill and that she was "just joking." We appreciated that she removed them, but we never asked her to--and comping an item doesn't undo speaking to someone that way.
We still tipped her.
That's what makes this so disappointing. I work in this industry. I understand late nights, closing duties, difficult customers and how exhausting service work can be. We weren't difficult customers. We were two people who had waited hours to come BACK and spend our money here because I genuinely enjoyed this restaurant the first time and wanted to share it with my mom.
The sushi was great. The view is great. The service on both visits was the problem.
We've spent our time in Charleston talking about how incredibly kind and accommodating everyone has been everywhere we've gone, which made this interaction stand out even more. There are too many wonderful restaurants and hospitality workers here to leave somewhere feeling like you're an inconvenience, or, worse, insulted, for simply being a customer.
I really wanted to love this place. The food gave me every reason to come back. Unfortunately, the service gave me every reason not to.