I have been receiving procedures at the Endo Center since 2012, and until now, my experiences have…read moregenerally been positive. As usual, the front desk staff were professional and courteous. Unfortunately, this was my first negative experience with the care I received following a procedure
Dr.Patel and the anesthesiologist were both excellent. They were professional, attentive, and made me feel comfortable throughout the procedure. Dr. Patel was also informed of the negative encounter I experienced afterward and was very supportive and responsive to my concerns, which I greatly appreciated
While I was in the PACU recovering from my procedure, Nurse Jean attempted to assist me with getting up. I informed her that my arm was hurting and that I was unable to move my left arm\. Despite expressing my pain and concerns, I felt that my concerns were disregarded, and she continued insisting that I sit up in a manner that I experienced as aggressive and rude.
I directly informed Nurse Jean that I felt she was being aggressive and rude and requested assistance from another nurse. Given that I had just undergone a procedure and was experiencing pain and difficulty moving my arm, I expected my concerns to be acknowledged and handled with greater patience, care, and compassion.
Following this encounter, Nurse Jen, who assisted me in the Rejuvenation/Recovery area of the PACU, and Jan, the Director of Nursing, provided assistance. Both were very professional, attentive, compassionate, and respectful. I sincerely appreciate the care and professionalism they demonstrated following such an upsetting experience.
Having received care at the Endo Center since 2012 without a negative experience like this, I was particularly disappointed by this encounter. I want to emphasize that the remainder of the staff, including the front desk staff, Dr. Patel, the anesthesiologist, Nurse Jen, and Jan, the Director of Nursing, provided excellent and professional care.
I hope my concerns regarding my interaction with Nurse Jean are taken seriously and appropriately reviewed so that patients recovering from procedures are listened to and treated with patience, respect, and compassion, particularly when they communicate that they are experiencing pain or difficulty moving.