I had a very unsettling experience with The Missing Piece. I visited the showroom in Tampa and brought photos of a desk that we wanted to sell. One of the store's representatives expressed interest and indicated that she had at least one customer who might be interested in purchasing it. She said even if the attorney wasn't interested, she felt that the desk would sell quickly. I followed up and emailed photos for their review of several items. The desk was the only item that they were interested in. The next step was to arrange for a truck to pick it up, and I paid the service that handles this for The Missing Piece $195 to pick up the desk. The transportation company arrived on July 3 reviewed the piece. There were several minor scratches on it, and one of the movers called the owner of The Missing Piece. She rejected the desk and didn't even have the courtesy to speak to me about it. The same day, I contacted PEL in Sarasota. They picked up the desk and it sold within a week. But there's more. On August 26, I was contacted by the same representative of The Missing Piece and she said that there was someone who was interested in the desk. She said "Attorney wasn't interested yet have another couple that is interested." My conclusion is that the people in this company do not communicate well with one another. One person told me that she wanted the desk and gave me the information for it to be transported to them, at my expense. I can only conclude that the attorney didn't want it, and they decided that they didn't want it in the showroom and someone failed to communicate this to me. Meanwhile, I'm out $195. read more

Here is an update on a review I wrote May 17, 2016 concerning return of money $853.86 paid to the merchant on phone order for 2 EA New Chairs/ottomans. I called to pick up the merchandise Sep 2015 and was told by Owner Barbara Batsavage told me on the phone "the items had been RESOLD." Candace Blackburn, part owner of The Missing Piece published on HOUZZ website, that The Missing Piece DID RESELL the items above. The merchant has not returned the money to the owner of the items. That means the merchant has collected 2X for this merchandise. Any reputable, equitable, honest merchant would certainly return the funds to the rightful owner as the merchant was not harmed in any way. Please pay me the $853.86 as the merchant has collected DOUBLE for the goods. read more

The Missing Piece is operated with such an arrogant attitude they are offensive to deal with. They act like they are only in business to do the consigning customer a favor, that it is all about the customer. Get real, they are making money hand over fist without any financial output for product on their part. Yes, it's a great idea and (sort of) good for all parties involved but the Missing Piece wouldn't be in business without consignors and the personnel don't have to be so arrogant and dismissive to the consignors. Their customer service is a joke. The only positive reviews are written by people who purchased furniture for ridiculously low selling prices, but I can't find any positive reviews from consignors. read more

I love the missing piece! I have bought and consigned several items here! The staff are always helpful and friendly! The prices are very reasonable, and because of this if you see something you like don't wait because it will be gone when you come back to get it! The store is always elegantly decorated and beautiful. If you are looking for beautiful high end furniture at half the cost, I highly recommend shopping at the missing piece. read more

Excellent consignment company with ease in following sales progress. They do excellent photography, assign fair pricing, and get the job done every time. Payment is always received just as scheduled. This is a professionally run company and it shows in everything that they do. read more

I have had a lot of furniture delivered in my lifetime but never have I had such a wonderful experience as I have with the men who delivered my pieces. So careful, and meticulous. Id also like to mention Sherry and Candance who were instrumental in providing me with all the help and support I needed to downsize. I plan to do a lot of shopping here! read more

I have bought furniture at both the Tampa and Palm Harbor stores and have been very, very pleased with the helpfulness of the sales staff. My sister, who has also bought furniture from both locations turned me onto to this little gem of a consignment store when I moved here and needed furniture. Both stores beautifully feature the merchandise. The merchandise is definitely of excellent quality and the pricing for said products is great! The moving company rates are unbeatable as well and the moving staff do a great job in bringing the goods home! My only complaint? I wish I had a bigger house so I could buy more of their fantastic offerings! I love "The Missing Piece!" read more

Here is what they sell. Glued furniture!! We bought a table at The Missing Piece, South Tampa. when my husband came to pick up and tried to put in the car, a big piece broke off. He spoke with store manager named Xander and he refused to give the money back even though the item was still at the store. We told him that we are going to placed pictures in FB and all he would say is the item was sold as-is. We understand that part, however, it should be disclosed "this item is glued". After the call, he slammed the door shut and my husband had to load it into the car on his own. Please don't waste your money in this store. The items are over priced and customer service is terrible. The instant you pay for something, you are on your own. I couldn't put in an item review because I was going to put in a bad review. read more

I have shopped here for years and the furniture as well as the staff are AMAZING!!!! I go to The Missing Piece first before I shop anywhere else! The items that I have purchased were all in excellent condition, the people were very helpful and not pushy salespeople and the delivery was within a day or two. You cannot go wrong by going to see Candace and her team at The Missing Piece. read more

I regret consigning my pieces here. Candace was very rude and did not price my things high enough, despite pricing less quality pieces higher. Definitely shop around for other places to consign, Some places buy outright and actually do their work on appraisals. Also, try selling on Let Go or Offer Up, you will make way more money. She did not honor what was discussed, and was difficult to deal with all around, When I had questions, I got rudeness in return. Not professional at all. I ended up picking up some things because it was not worth dating with them. When I was there to pick up, one of the movers broke someone else's piece. Shop around, before trusting them to consign, they have too many people handling the account which leads to bad communication. Also laziness. I had a table that Celine Dion was featured with and she refused to post the feature on this bec she said she needed proof, something which I got in a two minute google search, but she was just too lazy to do. I tried resolving things politely to ask why she was pricing so low and then not honoring what was discussed, was met with defensiveness and more unprofessionalism, Some places will also pick your stiff up for FREE, instead of charging you to do business with them. Its NOT worth it! I finally got my money back for the delivery fee because I had to make the trip there in two cars to pick up remaining items. Note their reply below is absolutely untrue and more proof of their lack of ethics. I did not send 36 emails... omg. That;s hilarious. Also, ck their FB page and you will see others had similar issues with Candace and other staffers. If I was wrong to expect them to HONOR what they said they would do, then ok, but umm.... not so much. Also, they did not sell ALL of my pieces. They sold 4 that were very underpriced which I only agreed to bec they said "trust me I've been an appraiser for 12 years" blah blah in a LONG email that was defensive and nonsensical. Life is too short... do your research, spare yourself the headache and the attacks and cosign elsewhere than with a group of lying juveniles. They would have been better just apologizing than lying on top of more lies. TMP take a biz ethics and etiquette class. Until then, just do the right thing which is not attacking your customers who were unhappy and are simply reporting their experience. read more

Re owners remarks. I was promised a price, but it was put on the floor at 1/2 the promised price. I was told "it was priced right because it sold the first day". I asked why I wasn't called before the price was lowered - no answer. I actually called several times and was basically told "too bad", so yes, I had no choice but to cash the check. Should I lose the furniture and tear up the check too. No one ever called me back to try to make things right. Do not do business with them. You will be sorry. read more

This store is set up nicely and they carry mid range to higher end pieces. I will note that they are somewhat overpriced for a lot of their "gently used" furniture. We selected a nightstand for a guest room with a price tag that said $85, we went to check out and it rang up as approximately $300 (which it would not have been worth brand new - made of particle board with wood veneer and a huge "made in Malaysia" sticker on the back...pretty, but not high end at all). The associate checking us out agreed and called the manager on the phone. The manager insisted that the nightstand was $300, said the price tag was wrong, and instructed the associate to charge us more than the clearly marked price. We will not return and cannot recommend this store to anyone due to the shady practice we experienced. read more

The items are nice however they are not upfront with what items cost to deliver. We had to pay over twice the estimate for delivery

I purchased two chairs and all seemed good until I went to pick them up. The employee helping load the furniture was so rude to me I am second guessing shopping at the missing piece ever again. At the very least, my experience will be told to friends and family until I am no longer fuming over how he spoke to me throughout the interaction. To the missing piece: your loading staff is the last reflection your customers see of your store. Although the transaction should take but a few minutes, your loading staff can affect your customers' perception of the missing piece as a whole. It wouldn't be a bad idea to train your loading staff to treat your customers with respect and, at the very least, some sort of appreciation of their business! read more

The instant you pay for something, you are on your own. We purchased a dresser and although it looked very solid and heavy it was not labeled a 4 person move in the store. Once delivery day came, the two movers they contracted tried to bring it up the stairs to no avail. I called the store and was put in contact with Zander (Manager) who indicated that once you pay for it and sign the delivery form it is out of their hands. He even offered to take it back to the store and consign it for me where we would get half our money back...what a nice guy! ;-) Make sure to read ALL the fine print if you shop here as when they say all sales are final, they mean it, even if it doesn't fit in your house or is improperly labeled. We had to get two other neighbors to help lift the piece. Due to their shady practices and lack of customer service I cannot recommend The Missing Piece. Don't waste your time or $$ here. read more

Owners name=Batsavage; and savage is a great way to describe the rude, arrogant owner of this store. I purchased numerous things from the Clearwater store and drove to Tampa to find a few chairs that I had seen on line. Nothing that showed on their website was available in the Tampa store. When I questioned Barbara Batsavage about it she was arrogant blaming the problem on their website. Huh? Don't they control their website? She was rude and cocky treating me as if she didn't need my business. Well there are plenty of other stores to buy from and I will be giving my business to a place that treats their customer's with respect. read more

I called in to see if a piece was still available to arrange payment and pickup the next day. The woman on the phone was very rude. She interrupted me twice with a blunt NO before she even new what I was asking. This is not how you treat potential customers. I don't recommend this place to anyone. read more

Very unprofessional. They may be OK for buying consignment furniture but for giving them furniture it was a nightmare. After hours of mounting items on their website they said they were using an outside movers. The movers were G and G out of Tampa who ended up not taking any of the furniture and leaving my unit open and without notifying me they were gone. When I called the manager of TMP store I had to wait until the end of the day to get his call. Then he said they were told to take several of the pieces. He didn't seem aware that they did not move anything. The managers attitude was not helpful and he never called to explain what happened. I found the whole experience very amateurish - too bad because the concept is a good one. read more

My wife and 4 year old son visited the store yesterday, and my son tripped on a lamp cord that was lying in the middle of a walkway. The lamp broke, and the staff immediately rushed out to get the lamp and charge my wife $37. My wife and son were embarrassed that the lamp was broken, and the staff's response made them feel even worse. The staff was overly concerned about the lamp, but not concerned at all about my wife or my son. If the staff would have paid any attention at all, they would have noticed that this was the 4th time my wife had visited their store. She was looking for a coffee table, and artwork for our bedroom. I estimate that the cost of these items would have greatly exceeded $37. But because my wife was treated like an unwelcome intruder and charged $37, we will never purchase anything from the store. The store owner lives in a 4,000 sf house, yet her store needs to make sure that they get $37 out of a young family that tripped over their cord. Unbelievable! read more