1. The Music Store

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    Shelbyville, KY

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    Musical instruments and teachers

    Recording and rehearsal studios

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    Willis Music - Kenwood

    Willis Music - Kenwood

    2.1
    (13 reviews)
    $$$

    Had to return an item but didn't have the receipt - but they wouldn't take it back (even though…read morethey acknowledged I had bought it there). Oh well. Bunch of future musical instrument related purchases will have to happen elsewhere.

    I had a HORRIBLE experience at this location. I never post reviews ever (thus the length and…read moredetail) but was so mistreated here that potential customers should be aware before entering. I have been to countless music stores and this has been like no other visit I have ever had. I will do my best to explain what happened in an objective manner. From the moment I stepped foot into the store, I felt unwelcome as a customer and was not treated as a customer in the slightest. I am a professional award winning pianist with over 23 years of experience. I have owned upright pianos, grand pianos, and digital pianos. I know exactly what I am looking for in an instrument after having owned so many throughout the years. When I examine pianos, I treat the experience very seriously and meticulously. I have recently relocated to the Silverton area, and went to Willis to search for a piano to furnish my new home. I entered the store and encountered a young woman with colorful hair and a man (Kevin Schwallie). I immediately expressed interest in both digital pianos, upright and grand pianos to them, but was met with resistance and antagonistic comments. I tested out some pianos, expecting to either be free to do so on my own or having a sales associate explain the features of each instrument, but instead I was ignored and told not to touch the grand piano. I have played on pianos worth more than 6 figures in my music conservatory, let alone the ones I have performed on in concert halls, and yet I was ordered not to touch the grand pianos. That immediately extinguished my desire to purchase a grand piano from this establishment. The sales associate Kevin was extremely rude and discriminatory. I felt severely judged and insulted. Is it the store's policy to offend interested customers? I hope Kevin is reprimanded for his atrocious behavior and learns how to be a hospitable representative of Willis music. My experience at this store would have been so much more enjoyable if it weren't for his micro aggressive comments and veiled disparagements. I hope he is more welcoming to incoming customers and has a more approachable, friendly manner towards them instead of the insolent, uncivil, disdainful way he treated me. To make the whole experience even more revolting, my father had accompanied me and even he was extremely appalled. How disrespectful Kevin was to my father and I! I can still hardly believe and process what happened. I have visited countless music stores and have never been exposed to such impertinence. I have never seen my father so eager to leave a music store before, and we left fuming, not desiring to waste another second in there. I will certainly not bring my business here. I appreciate music so much I would love to support my local music store with all my heart, but I am sad to say that I am most seriously displeased, disappointed, and unimpressed. I sincerely hope that Willis Music Store will review this and improve the quality of customers' experience in their establishment, beginning with the behavior of the sales associates.

    The Music Store - musicalinstrumentsandteachers - Updated July 2026

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