If you buy anything from this Shane guy the owner of Newby's Furniture in Lawrenceburg Kentucky you…read morebetter search every piece of furniture up and down in every crack and crevice there is we bought a $1,300 living room suit and now we have bed bugs for the first time ever !! I called him and he argued with me that they didn't come from him. I don't know where else they would have come from beings they delivered it and that's the only thing I the house and the only thing that is nested with BED BUGS!! SO BE CAREFUL LOOK GOOD!! SINCERELY, A FIRST TIME BUYER AT NEWBYS FURNITURE AND DEFINITELY THE LAST!! THANKS SHANE!!

RUDE owner hung up on my wife when she called with a concern. Failed to disclose any removal…read morerestrictions. I agree with the drivers and the companies restriction in this case. Failing to disclose restrictions is a big deal though. He then declared he didn't hang up on anyone only to hang up on BOTH of us immediately. Unprofessionalism at it's Lowest level. Rude, and disrespectful.

They've been put 5 times to fix my washer and it's not even been resolved. They were supposed to…read morecome a 6th time and were a no-show. The only reason they are designated to fix the problem is because my home warranty chose them. I've taken time off work and spent money at the laundrymat, not to mention what I pay for the warranty and the money spent for the service call. I don't recommend them or the warranty company either (first American)

They were prompt and professional! Denny Communicated very well. Price was reasonable. We would…read moredefinitely call them again.

This company was assigned to me by my home warranty company on Thursday. I called them to make an…read moreappointment on a Friday. I did not expect anyone to be able to respond same day since I did call a little later in the morning and assumed their techs were already dispatched. I talked to the dispatcher and he told me I was put on the schedule for Saturday between 10-12. I told him that was fine. Saturday rolled around and no one showed up or called. I called after my time slot multiple times to see what the status was. No one returned my call. I understand services calls can run long and time slots slip but a no call, no show is unacceptable to me. I have since requested a new company through my home warranty.

They showed absolutely no respect for me or my wife. When I called to to confront the manager he…read moreacted like it was no big deal. Long story short we still worked it out for them to show up on a Saturday and they never called or showed up.

I do not recommend this business they replaced my ice maker unit in October the ice started melting…read morein March I contacted them they sent a service person out he first said ice maker then after I said your company just replaced that he found a crack in the ice bucket ok get this they were going to charge me outrageous amount to slide the ice bucket in. I said I could do that myself. So we are out over 500.00 had to get another company to fix the problem!

Do NOT recommend this company! My 4 yr old fridge went out. The warranty company scheduled…read moreservice through Mr Appliance. The worst customer service I have ever experienced. It took 3 days to get me scheduled. They didn't show up when scheduled (Wednesday between 8 am - 12.). When I called, the woman who scheduled me couldn't find me on their schedule and couldn't explain why. Tech finally showed up after 4:30 pm (a whole day wasted waiting on them) but couldn't fix my fridge. He called the office twice and took pictures, saying he thought the problem may be non serviceable. Next day the parts manager called saying they had to order parts so they couldn't come back till the next Thursday (3-5 pm). 8 more days with no fridge but I was ASSURED it was fixable and they could get the parts. Still had not called or shown up by 4:30 pm on Thursday so I called them. They were closed. I finally got a call around 4:45 pm from the owner who spent at least 30 minutes making excuses and apologizing for their lack of communication. He finally got around to admitting they messed up. Turns out if the parts manager or the owner had listened to the tech and looked at the pictures, they would have known the fridge was non-serviceable, claim could have been filed the week before when they first came out and I could have gotten a new fridge in a couple of days. Because of their lack of communication and concern, we were without a refrigerator for 14 days. If I could give a rating of negative 10, I would. To say we were unhappy and dissatisfied with this company is an understatement!