Dr. Wood Molo is amazing. Thoughtful, listens, willing to…read morethink outside the box. (No pun intended?) Emma, Lauren, and Stephanie are fantastic ultrasound stars, and the phlebotomy folks are great--I've never have so much fun getting blood drawn. :p

If I could give Pinnacle 10 stars, I would. From Dr. Tur-Kaspa to Dr. Wood Molo, to everyone in…read morebetween from the front desk to the ultrasound tech to the nurse navigators--everyone is so supportive and accessible, greeting you with a smile and always going above and beyond. I have been to several clinics in the area and have felt like a cog in a machine. Not at Pinnacle. They see you as a human being first and patient second. It makes all the difference in the world. Being older and with few eggs, I was not made to feel less than. On the contrary, I felt like the team was really in my corner and rooting me on. Kudos to the culture at this office!! Thank you!!

I initially posted a review in 2009, when I was trying to get pregnant. I came across it today and…read morethought I should update it to say that I eventually was successful, largely because of a technique that at the time was called CGH. At age almost 43, I gave birth to a baby who is now finishing up sophomore year in high school. Not sure if Kaplan is still in practice there, but he did not sugarcoat anything, which is why he was the ideal RE for me.

I had a consultation appointment with Dr. Channing Burks Chatmon. When I tell you that she is the…read moreabsolutely worst doctor that I have ever talked to in my entire life. She was rude, condescending, and rolled her eyes at me during a consultation. She exclaimed that I kept cutting her off, which is totally false. After giving her my account of my fertility journey, she was dismissive in a sense, because she totally ignored my concerns about having a second opinion. I was giving her my medical record account and questioning what I had been through. She looked at me with dark eyes and absolutely no human reaction. It was the darkest moment in my life talking with a physical, let alone professional. Do your research on her. Chatmon also felt the need to match me in medical jargon. I told her that I had a medically assisted transfer, and she reframed it as another term. She continued to do this throughout the consultation. It is like she was matching me in who could term medical vocabulary best. Her demeanor was hostile and aggressive. Toward the end of the meeting, I informed her how I felt about her tone and low vibrations. She rolled her eyes at me like I stole her from her wallet. I have never felt so disrespected and disregarded. She has absolutely zero social emotional skills. Although I have complained, I have gotten no response from the managing staff. I can surely say that this was a major red flag.

Dr Shashoua is an ANGEL! I agree with the effusive comments of other, grateful patients of his: He…read moreis FABULOUS: Kind, brilliant, and an all-round terrific doctor! He helped me when I really needed expert help.

I truly don't have enough words to express my gratitude for Dr. Shashoua. He literally saved my…read morelife and has continued to go above and beyond for what has been a very complicated and emotional journey with stage 4 endometriosis and infertility. I first met Dr. Shashoua after a failed embryo transfer that left me septic, internally bleeding, and in critical condition. I was so sick that I didn't fully understand what was happening -- I was truly dying. Dr. Shashoua stepped in with the urgency, skill, and calm confidence that only an exceptional surgeon can bring. He performed the emergency operation that saved my life, and I will forever be grateful. After stabilizing me, he did something that shows how deeply he cares about his patients: he referred me to a far better fertility doctor because he knew I needed more specialized and attentive care than I had previously received. That referral changed everything for my fertility journey. A few months later, he performed my endometriosis excision surgery and removed my tubes. These were major, life-altering procedures, and he approached every decision with precision, empathy, and extraordinary expertise. I now see him regularly to monitor and manage my endometriosis and infertility, and he continues to provide the highest level of care. What sets him apart is how closely he works hand-in-hand with my fertility doctor, ensuring that every aspect of my treatment is coordinated. My case is extremely complex and often overwhelming, but he has never once made me feel like a burden. He treats me with compassion, respect, and true dedication. If you have endometriosis, fertility challenges, pelvic pain, or any complicated gynecologic or urologic condition, Dr. Shashoua is the doctor you want in your corner. He is an extraordinary surgeon, an exceptional physician, and someone who genuinely cares about his patients' lives and futures. I owe him mine.

While we ultimately had success with this clinic, that outcome came despite the care we received,…read morenot because of it. Over the course of multiple IVF cycles, we experienced persistent miscommunication, poor coordination, unprofessional conduct, surprise billing, and a lack of basic systems that caused unnecessary stress during an already physically and emotionally taxing process. 1. Serious consent and communication failures One of the most alarming issues involved ICSI. Due to a history of poor outcomes, we were explicit, both verbally and in signed paperwork, that we did not consent to full ICSI. After significant pressure from the clinic, we agreed to limited use on a very small percentage of eggs. Even up until the time we were in the OR, staff appeared unclear on what had been decided. We later received a call stating that 100% of our eggs had undergone ICSI, directly contradicting our consent. After we raised concerns, we were told this was a "mistake" in the chart and that the nurse had misspoken. Given the gravity of the situation, this explanation did little to restore trust. Informed consent is not optional in fertility treatment, and this incident was deeply unsettling. 2. Unprofessional physician conduct Our primary physician, Dr. Angie Beltsos, repeatedly communicated with us while distracted or unavailable. On one occasion, she FaceTimed me from her car using her personal phone. Her video background briefly glitched, revealing a teenager seated in the passenger seat while my medical care was being discussed. This raised serious concerns regarding professionalism, patient privacy, and safety. When we expressed confusion or frustration, after many rounds of IVF and repeated errors, responses were often defensive rather than collaborative. At one point, when my husband asked whether she had time to speak with us because she seemed rushed, she responded curtly that she was "shopping for her family right now." These interactions felt dismissive and inappropriate given the stakes of fertility treatment. 3. Questionable protocol guidance Dr. Beltsos stated that she had extensive experience with my specific egg quality issue and strongly advocated for a protocol that ultimately failed in exactly the ways we had feared. Concerns about excessive stimulation and duration were dismissed. Ultimately, success came only after I personally drove protocol decisions, which underscored how disengaged and unsupported we felt as patients. 4. Chronic scheduling and coordination failures We repeatedly arrived for appointments only to find incorrect labs ordered, surprise tests added, or appointments misclassified altogether. On several occasions, staff could not explain why a test or procedure had been scheduled. Communication between nurses was clearly inconsistent, leading to wasted time, unnecessary visits, and confusion. Hysteroscopy scheduling was particularly chaotic, involving contradictory information about equipment availability and days-long delays to confirm appointments. 5. Medication mismanagement The handling of Lupron Depot was especially disorganized. After receiving approval from Dr. Beltsos, we were later told, by different staff members, that additional testing was required, that the medication might not be allowed due to possible ovulation, and then that it might be fine after all. We received conflicting guidance from multiple nurses and the physician herself, with potential delays to retrieval that were not feasible for us. To make matters worse, we were scheduled for the wrong appointment date. When I arrived as instructed, the error caused me to miss work and scramble to arrange last-minute class coverage. 6. Billing and financial issues The clinic failed to pre-approve anesthesia through Aetna, resulting in a billing dispute that lasted more than six months. We were charged for procedures, including assisted hatching, that were never agreed upon in advance. Billing staff later contacted us about issues that had already been resolved, clearly without reviewing our account history. 7. Privacy concerns Staff openly discussed my case in the waiting room, including confusion about procedures and scheduling. One staff member had to be shushed. Hearing my medical situation discussed publicly was humiliating and unacceptable.Administrative negligence Despite a five-month gap between cycles, the clinic failed to notify me that an updated physical exam (including a breast exam) was required. I discovered this at baseline, on the very day I was supposed to start stimulation, while I was out of state, which the clinic knew. This could have delayed treatment entirely.

I had a virtual consultation with Kindbody and was very disappointed. I was inquiring about…read morefreezing my eggs and was told that the virtual consultation would cost $350.00. I was willing to pay for what I was about to embark on. The woman who I consulted with did not introduce herself and did not ask my name. She rushed through her 'presentation' as if she was being timed. Her presentation was reading off of a powerpoint which I could have done myself. I will say that she was able to answer some of the questions that I had, however I felt for the amount of money that I spent (even if it was free) that this experience should have been drastically different. I asked what the cost would be if I needed to pay out of pocket with no insurance and was assured that I would be contacted by someone from their finance team with packages that they offer which never happened and it has been over a week. I was very disappointed with the experience as a whole.

LaShawn is really friendly. I don't know if he's a floater or not, since I only saw him once or…read moretwice. But where most of the other receptionists kind of act like they're resentful they have to help you, he's incredibly upbeat and made me feel like hated his job or having to help me. My doctor here was Dr. Boots. I found her to be friendly, knowledgeable, optimistic, and willing to listen. When I suggested increasing a dosage for one of my IUI cycles, she was happy to let me do so. When we had a second consult after the first couple cycles weren't successful, she suggested doing a injectable IUI cycle before moving on to IVF, but she left the decision to me. The injectable cycle was very successful. I know she is thrilled for me. When you work with a fertility clinic, you'll spend most of your time working with and talking to the technicians and the nursing staff. If you're not prepared for that, you'll need to rethink treatment or seek out a clinic that may be hard to find. The nursing staff consult with the doctors, of course, and I never felt ignored by anyone when I had questions or concerns. I would recommend Northwestern and will use them again if I decide to embark on a sibling cycle.

Bare minimum care, doctor won't communicate with you about anything, even test results or…read moreultrasounds. They just sign off on whatever the tech said and don't translate the tech report for those of us without medical degrees. They'll prescribe things without telling you they did so, without telling you why they're prescribing those things, and without giving you instructions about how/when to use them, and for how long. On top of that, it's almost impossible to get them to respond to any questions over MyChart or the phone, which is really bad for such a complicated process. They also don't offer paracervical blocks, an extremely common pain management procedure, during painful procedures like the SIS. This is something that is the standard default at other reputable repro healthcare centers, including Planned Parenthood. At first, we didn't even hear back from them about this request. Nothing from the doctor. Nothing from the nurses. No acknowledgment that I'd requested pain management at all. We called and messaged multiple times. When we finally were able to talk to a nurse, the DAY OF THE PROCEDURE, we were told that no one had ever asked for a paracervical block before, and they had no one qualified to administer it. Really?? At a supposedly cutting-edge medical facility?? Instead, they sent prescriptions to my pharmacy without telling us they'd done so, for an anti-anxiety and some lidocaine that I had to bring with me for them to apply topically. It didn't help with the pain. Even before this, we wanted to change our doctor, but guess what? It's against their office policy to allow patients to switch to a different doctor. No matter the reason. So if you have a bad experience with your doctor, you either have to stick with them, or you have to go to an entirely different health system and start over. This is ridiculous and honestly unethical. I tried to appeal this policy and was told the person who determines exceptions would call me within 2 business days to hear my case. They never called, and all anyone can do is keep sending messages to that person asking them to call us, which they apparently continuously choose to ignore. So we're stuck with our current doctor. Why didn't we like our doctor? Because she treated us poorly from the beginning. She also kept highlighting over and over that death was a risk for each step of the process, so "you might want to change your minds about moving forward." It became so pushy that it almost seemed like she wanted us to decide against this, which was wild. For context, this was just her going through the normal egg retrieval and IVF processes with us and their normal risks during our first meeting with her. It had nothing to do with any concerns about me as a patient, or any unusual risks that I'd face. You can absolutely talk realistically about risks without doing what she did. Even the front desk staff are straight up rude even though my spouse and I were nothing but nice and upbeat with them. I will say that I had a good phlebotomist and a good ultrasound tech, so that's a positive. But the person who did my SIS, while nice, was really rough with the insertion of the speculum. Rough to the point of pain. As an SA survivor, this was super triggering. Beyond that, it's bad technique and could lead to injury. Overall, I would definitely NOT recommend this office. I'm currently trying to find a different place for care. No one should feel this dehumanized and unsafe for a process that is already extremely difficult and vulnerable. I'm bummed that Rush's fertility center closed, so I'll be looking into independent fertility clinics. For your mental and physical health, I'd suggest staying away from NM's Fertility & Repro Medicine department.

Egg freezing is a really overwhelming process, however, Tiffany made it a whole lot easier. She…read morewas not only incredibly flexible and dependable, she was also my cheerleader throughout the process. Despite having an unpredictable injection schedule - Tiffany stayed in touch via text and made sure she was available when needed (even for a 2am injection!). She came to my apartment for my injection - making it incredibly convenient. Given her expertise with the procedure, she was able to give me on-demand advice and help me stay positive throughout the process. I would recommend Tiffany to anyone and everyone going through IVF and/or Egg Freezing. She eliminates the stress associated with injections and is a key source of support! I couldn't say enough positive things.

I was referred to Tiffany by a friend, and her services were truly worth every penny. My husband…read moretravels frequently and we needed someone to help administer progesterone shots since they're injected in a place that's pretty tricky to reach on one's own. Tiffany is so warm and friendly, I began to look forward to her nightly visits (even though it was to get a shot) - she became like a friend and even followed up with me to see how things were going in our fertility journey. She also taught my husband and I helpful tips on how to administer the shots correctly and in a way that hurt much less than what we'd been doing before. It's so nice to have a service like this available - I can't recommend Smith Fertility enough.

If you are thinking about freezing your eggs, I would highly recommend choosing OVA as your…read moreprovider. The level of service and attention OVA gives its patients is above and beyond. I've never felt so comfortable visiting a Dr office before. The girls/nurses at OVA are incredibly knowledgeable and supportive during a process that can oftentimes be scary and lonely. Having them there with me through every step along the way made it infinitely better. They will not just walk you through all the details, but they will email, call and text you for anything you need. They are literally just a phone call away to all of their patients. Ova is truly the best!

I hate to write a negative review, but feel compelled after my experience at Ova. GO TO…read moreREPRODUCTIVE MEDICINE INSTITUE! They are incredible! I shared with a nurse that I have mild anxiety, which I manage effectively through exercise and therapy. I do not take medicine for this anxiety, never have, and I have never been institutionalized. There is absolutely nothing on my record that would indicate that I am incapable of making decisions for my body & future family planning. Their response was that I have to have a "letter of clearance that my therapist is comfortable with me moving forward in the egg freezing process." I must express how deeply disappointing my experience has been. It is situations like this that contribute to that anxiety & mental health stigma in our country. It is both shocking and disheartening that a fertility clinic would OVERLOOK BODY AUTONOMY and instead place decision-making authority with my therapist, with whom I have no significant diagnosis. I hope that in the future, the clinic's policies and communication are handled more thoughtfully to ensure other women do not leave feeling as I do. We must do better for women's health.

Thank you for Dr. Anne, Jenny, and all of the North Shore Fertility Team…read more North Shore Fertility made our perfect baby possible. Our baby is happy and healthy. At the time of our baby's birth I (mom) was 41 years of age and the dad's sperm was 39 years old. North Shore Fertility's office staff are just as kind, dependable, and understanding too. When we went to North Shore Fertility we had already been to other fertility practices without success. They made our baby dreams possible. Thank you North Shore Fertility!

Appointments tend to run behind schedule, but the staff is great! Dr. Borkowski has great bedside…read moremanner.

Dr Rana is an ansolute angel. There is a special place in heaven for him, such an amazing Dr…read more wonderful beside manners. I appreciate all your comfort and great way of expalining everything and taking your time with me during one of the most difficult times of my life. Thanks to you I was able to become a mother to a beautiful healthy baby girl. God Bless you Dr. Rana! I would reccomend! His staff is also very polite and helpful.

It truly doesn't get much better than Dr. Rana. He's the best of the best. This is a doctor who…read moretruly cares about his patients like they're his family. I was with Dr. Rana for almost two years. He always listened to us but most importantly he fought so hard with us to give us a baby. I'm so unbelievably thankful not only for Dr. Rana, but for his staff. From the front desk to the phlebotomist and nurses and embryologists, this team is just amazing. After a long road, we finally have met our second trimester---we weren't sure we'd ever get here. Our discharge day was emotional, that's because I knew I'd have a hard time ever finding a care team as strong and loving as them. We're forever indebted to Dr. Rana and his staff; I'm not sure I'd be this far along in a pregnancy without them. We thank God every single day for putting this care team in our path.

The Arlington Heights office is not functional. They don't have enough staff and frequently call…read moreto move appointments to one of their other offices the morning of. They also can't do most procedures at the AH location so you have to go to one of the other locations anyway. I get mixed information from receptionists/nurses and I haven't seen a doctor since my initial meeting (over 3 months ago). I would not recommend.

I had similar experience as prior patients with this financial scam where they refuse to explain…read morehow they decide to charge patients. Claimed my insurance did not make any payments immediately to them but the insurance stated it takes 30 days for payment. They just slow like how insurance companies are. Felt the financial deparment did not understand how insurance works, how did they even get that job if they cant understand the basics and just flat out lie. I explained to them this and they refused to acknowledge. Probably some random person hired for the job without knowledge of how anything financial related works. I was self pay and understand egg retrieval and anesthesia and preservation is not covered but the self pay estimation included bloodwork and ultrasound as well. So they double dipped - bill me and the insurance company. They switched the justification charges up on meh and didnt inform me. I did many appointments with same progress, why need so many appointments when there is not change at all to my protocol. There is no clarity in the breakdown costs, its generalized so they can just make any claims to justify their charges. Read some other reviews in other forums with people stating similar shadiness. The doctor I had was good and staff did their job well. Efficiently run but their financial charges are like a scam. There is also something off about this in general.