First of all, no one wants to come here, but if you need to come here, this is the place to go…read more I was able to make an appointment online and arrived on time. Gerry did text me to tell me he was running behind, but I was driving when it came through. We did have to wait about 45 minutes, but there is wi-fi so I worked while my child did homework. We were there over two hours, but he worked very thoroughly to check and then treat her hair. The system they use uses heat to kill the bugs and my 11 year old said it felt nice and was relaxing. He let her watch K-Pop Demon Hunters while she was having her hair cleaned and there is a large waiting area with a TV and snacks for kids while they wait. Hope to not have to return, but if I do, this will be the place I go to!

Fantastic!! They were absolutely life-savers to us- angels- after we discovered that 3 of the 4 of…read moreus had head lice after traveling. They stayed very late on a Saturday evening, treated us thoroughly, and very professionally. I cannot say enough wonderful things about how knowledgeable they were- I would never go anywhere else in Richmond for this issue.

I brought my niece here because I suspected lice. Julie is absolutely amazing at what she does. She…read morewas super sweet and informative and just amazing all around! I came back a few weeks later suspecting I had gotten lice as well and Julie and her new trainee Vianka preformed a screening for me. Absolutely amazing experience. 2 of the sweetest ladies ever. If you ever suspect lice, even if you're not 100% sure this is absolutely where you want to come! Thank you again ladies I will be using their services for years to come (hopefully not often)

Wow! Amazing in every aspect. Sad that we only get to come here if we have lice! I was the…read moretypical frantic mom who had thought her at home treatment had worked, until the school nurse called me at work. I remembered the nurse telling me about this business. On my way to pick my daughter up from school, I called to make an appointment. The owner scheduled me for an appointment in an hour. I arrived 30 minutes early and she took us as an appointment ahead of me had cancelled. They checked me as well and found nits! I had no idea I had anything because I wasn't even itching!From start to finish My daughter and I enjoyed our treatment. We forgot we were there for icky bugs and felt like we were in a fun and fancy salon! There was a trainee learning the craft and she was just as pleasant and thorough as the owner. As most people know, this is not a cheap service. But trying to kill them on and get rid of the nits on your own is very hard. It was worth every single penny for peace of mind and a follow up appointment. I chose the Elite package (I believe it's called) and I didn't have to do my own follow up for the price. I later called a friend who had lice in her family last year and she said she wish she would have just went as her family kept getting lice back and forth for over a month. Point is. Go here if you ever have to. She put my mind at ease and My daughter and I can sleep on our clean sheets peacefully tonight :). Thank you so much again for your wonderful, friendly service. We had a blast!

Complete scam!! She will not do the job and will not return. Search her on Facebook and see how…read moremany ppl she has scammed out of hundreds of dollars!!

Fairly quick setting up an appointment but the guy on the phone was rather rude. Traveled 2 hours…read moreto this location because I had noticed what appeared to be a couple of nits in my granddaughter's hair. We arrived 15 minutes early and the place was locked up so we waited in the car. I had been told earlier that they had a couple of families before us. At our appointment time, the door was still locked. I called them and they stated they were running behind and would be there shortly. Apparently they run back and forth between two locations. I had a schedule to keep so I had no other recourse than to leave. Quite agitated I might add because they were told upfront that I would be traveling some distance. I'm sure they'll still attempt to charge me the deposit but I have what I need to dispute the charge. Very unprofessional business and not at all like the lice clinics of america.

Scheduling an appointment was easy and fast. I was able to get in the very same day and I've had no…read moreissues with my hair since.