check in process was super fast! the girl at the desk kora I believe her name was was awsome! very…read moreprofessional! definitely recommend!

My husband and I stayed here recently, and while the physical hotel is similar to other Holiday Inn…read moreExpresses, the service and little extras put this one above the rest. We paid $152 a night including taxes and fees (booked directly through the hotel, not a third party). This hotel is right off Highway 401, so very convenient. We had a room facing the Brockville Convention Centre and not facing the highway, so noise was not a problem. It is within walking distance to a few shops, restaurants, and fast food joints. It's a Holiday Inn Express, so the rooms are pretty basic. No fridge, no microwave. However, you get free hot breakfast buffet, free WiFi and free parking. The rooms were clean. I carry Clorox wipes with me when I stay in hotels and I wipe down all the hard surfaces. The wipes came out white (not grey or black), so I was happy. There were some stains on the fabric computer chair at the desk though, so this was a bit off-putting, but I've seen much worse at other hotels. They have a small fitness centre and pool. I didn't use the pool, but I saw it because the pool and fitness centre are separated by a glass wall. I think it's a bit weird to have to look at people in the pool while you're on the elliptical, but I guess the glass wall makes the fitness centre look and feel not as small. The fitness centre is tiny. The sign says maximum room capacity is 6 people (!) The room only has 1 elliptical, 2 stationary bikes and a treadmill, no free weights/dumbbells, so I have no idea what the other 2 people would be doing, lol. I was a bit disappointed that there weren't any weights, but given the small space, I guess that's understandable. So I had to be a cardio bunny during our stay, haha. The breakfast buffet was good and comparable to other Holiday Inn Expresses. We stayed for 2 nights and the breakfast selection did not change. The hot breakfast was turkey sausage, pork sausage and scrambled eggs. They had a pancake machine. They had cinnamon buns, muffins, bagels, English muffins, and bread. They had oatmeal (with toppings you can add like raisins, walnuts, brown sugar and cinnamon), 4 types of cereal, yogurt, and boiled eggs. They had juices, coffee, tea and hot chocolate (the last 3 are available 24/7). All the staff were exceptionally nice. Stella was very warm and welcoming. They also give you Tic-Tacs in your room when you arrive and housekeeping writes you a nice welcome note. After our first night there, I left a thank-you note for housekeeping along with our tip and mentioned that I loved the Tic-Tacs. When we returned, our room attendant (Kylie) wrote me a nice note back and gave me extra Tic-Tacs! How nice was that? They also called our room on the second night that we were there to ask us if everything was ok with our room (they may have called us on our first night there but we weren't in our room so we don't know). This HIE also has free popcorn in the lobby everyday from 7pm-9pm. We didn't have the opportunity to have any, but I think that it's a very nice extra. WiFi was fast and reliable. Parking was plentiful. We would definitely stay at this hotel again.

My kids and I needed to stop for the night unexpectedly during a long drive on the 401. I called…read morethree places on the list before this hotel, but they were full or didn't have any rooms that would work for the four of us (and the Travel Lodge, right beside this hotel actually, was so rude to me on the phone!). The Comfort Inn was great and perfectly fit our needs - there was a BBQ happening when we arrived (free!) and so my kids and I ate, swam, and then snacked on warm waffles and popcorn before bedtime. Morning was made easy with a great diverse breakfast, too. Well worth every penny and we will actively seek out Comfort Inns in our future travels.The service was wonderful all around - super-friendly front desk, and a very kind woman got my daughter and I a tray so we could bring breakfast back to our room (because my two other children were still asleep). What a great way to rest/stop, especially for a parent travelling alone with younger kids.

From the owner: Welcome to the Comfort Inn Brockville, our property is a 3 level building with 78 rooms including a…read morevareity of rooms with one or two queen size beds, king executive suites, and a whirlpool tub suite. We offer 42 inch tv's in all rooms, wireless internet throughout the building deluxe continental breakfast including hot food, indoor pool and a fitness room. Guests are welcome to complimentary tea, coffee and lemon water 24 hours, fresh popped popcorn nightly from 4-11 and once a week complimentary guest appreciation nights.

Reasonably priced stay for the area east of Kingston. Relatively quiet, I got used to the A/C…read morecycling on and off every three minutes (I think the sensor was misplaced or miscalibrated) and got a solid 7 hours of sleep without interruption. Did not try the TV, but it looks nice. Working alarm clock is a plus, and of course clean shower. Not the newest-looking of places, from the lobby to the hallways to the rooms, but I don't mind that much. Also comes with a free breakfast, though I left before it was ready, that includes protein as well as carbs. Pleasant, though unspectacular, and worth staying at if you're in the area. Oh, and though it's next to the highway, no highway noise. If you're heading east in the morning, make sure to use the south driveway, as the north one is between ramps. Found out the hard way.

The room looks clean with hardwood floor…read more There is a strong odor, though, in the room as well as throughout the hallway. The hotel is claimed to be non-smoking but there just might be a lot of smokers. This is not the worst motel have been to. But similar to many that are run by franchise operators, corner cutting is visible. The towels are old, stiff and I am afraid not that clean. The sheets are too soft and seems worn out. They might not be clean. I wish I brought my own sheets. Can not find an outlet on the desk to charge my phone. I have to climb underneath the desk to find one. The mattress is too soft, probably pretty old.

Omg!! Over 30 minutes to check in. Systems down and no one knows what's going on!!! Unable to get…read moreany confirmation of what's really going on!! Never again willingly book here

I am a pretty harsh critic when it comes to cleanliness and hotels...this one was A+!!…read more I cannot find one negative thing to say about this place !!! Staff are courteous and friendly and I would definitely recommend this establishment to anyone!

Not a typical B&B, more like a boutique hotel, and only two suites so best to reserve. Georgian…read morestone exterior, nicely renovated interior. Historic downtown area with easy walking to any place of interest. The spacious suites comprise large foyer, bedroom, bath and small salon with wing chairs, TV and Kuerig coffee maker. Extra bedroom (for children perhaps) available with the suites. Comfy bed, king or queen. Well outfitted. Clean as a whistle. Very nice innkeepers. Parking + wifi. You can't go wrong here... and Brockville is a lovely small city to visit.

I believe I have stayed here at least ten times and it remains my first choice for accommodations…read morewhen I visit Brockville. It is just super, and almost feels like home.

Worst stay i have ever had room had spiders, bottle and dirt under the beds and not clean at all. I…read morehave tried to reach the manager for 3 weeks but he is never there and never returns calls.... For a company they gave me a gmail account as their primary e-mail very not professional for a hotel chain.. Keep away i would give it a - stars if i could

This hotel, has poorly maintained rooms, egress / exit doors that do not meet code for Safty and…read moreemergency standards in Ontario. There was an electrical Safty issue with every room I have stayed in. All the receptacles in each room will not support any electronics device with two prongs, all devices fall out of the outlets. its an out of date equipment issue. Soiled sheets are not changed. Cobwebs where left untouched for weeks Although they "offer" smart Televisions and "Free WiFi" the connection to Wifi is spotty at best, both on my own personal devices and the "Smart Televisions" in the rooms At least once every visit the swipe style keycards for the room I was staying in failed. All in all the experience was very unpleasant and would highly recommend "NOT" staying in this hotel The Parent company needs to review and reassess the product they are offering at this location

Stayed at the Super 8 and had a really pleasant experience. The beds were very comfortable, the…read morelinens were clean, and the hotel was nice and quiet, which made for a good night's sleep. I accidentally left behind my makeup/toiletry bag after checking out, and the staff were great about it they called us back and made sure it was returned, which I really appreciated. Overall, a clean, comfortable stay with thoughtful service. I would definitely book here again the next time I'm in the area.

My family stayed here for one night and although quaint, the facilities are nice and the breakfast…read moreis free and of good quality.