More than 70% of staff is agency no communication among care giver starting with DON Denise and…read moreADON Marie. STNA Jody does wound care on stage 4 wounds because Nurses are from agency and don't complete work assignments

Absolutely gorgeous place inside and out. Happy residents who boast about a wealth of activities…read moreand good food. Nice staff I interacted with too! Not "institutional" whatsoever.

Summit Point is the Cadillac of assisted-living facilities. My parents have been there a few months…read moreand the staff is wonderful. The nursing care is exceptional both day and night staff, and the aids are attentive and helpful to both my parents. The activities, amenities, and food are first rate. I strongly recommend this facility if you're looking for a wonderful experience for your parents!

Summit Point can be described as the perfect place for a 55+ senior living community. The care…read morequality is top notch, Independant living is amazing independance as its described to help from staff when needed. The staff are involved and for me its like having extended family I can associate with every day. You can come and go as you like. I highly recommend Summit Point when you're ready to join a 55+ Senior community.

This is a great choice for your aging loved one in transition that has some independence, but needs…read moremore social engagement, monitoring and some assistance with their daily needs. The director and staff are really wonderful and they partner with you to customize a package for your loved one to maximize this stage of life. You will be kept informed of any concerns or issues that arise to make the most of the resident's experience and it is always handled in a very caring and sensitive manner. Meals are served restaurant style with choices for resident empowerment and there are a lot of social opportunities. Spiritual needs are met through transportation provided to church, Communion brought in and various other prayer opportunities. There is a hair salon on premises with a kind and talented stylist. Well coordinated social events and celebrations for the residents and a lot of opportunities for your loved one to make new, meaningful friendships. Staff mingles with the residents and are really concerned about their well-being. You will have peace of mind knowing your loved one is cared for so well. A better alternative to "HOME ALONE".

From the owner: Royalton Woods of North Royalton, Ohio provides remarkable care with respect and friendship. We…read morerecognize that each resident desires independence while receiving just the care they need. We have selected our team for their ability to listen compassionately and to cheerfully care for the daily worries like housekeeping, meal preparation, and maintenance, as well as the bigger concerns like health care, wellness, and happiness. This team loves what they do, and it shows. Many have worked at Royalton Woods for more than a decade.

The Quality of care for my father with dementia started off really good, but as time went on it was…read moreseverely lacking. He was also bruised and dropped by the staff and it was never reported. Supposively he was dropped while he was transfered from his bed to his wheel chair... Ravina never reported this to us, they forgot to tell us. Really...? Sounds like they didn't want us to find out, any of this. We since moved my father out of this place and into a new facility. The help is lacking and in my opinion for the money this place is not worth it, anymore.

This place is AWESOME! My mother spent her last days there and the staff was amazing. From good to…read moreactivities they were worlds beyond where she was prior. Normally I wouldn't sling mud but keep your family members away from the Oaks in Brecksville. The care and compassion could not be surpassed. Thank you Vista Springs!.

Don't send your loved one to hudson Elms nursing home!!!! The staff there is very incompetent They…read moredon't take care of people like they should. I worked there for 13 months. At least 10 people have died since I was there.... the place smells like piss and shit. I can't say anything positive about the place. The place is just disgusting. It needs to be shut down immediately. ... can't keep staff.

Doesnt answer the phone. Or return phone calls whenever you leave,a message at,all. Doesnt consult…read morewith you about medication changes or changes with the patient or if tgey' ve been transferred to anotger facility until well after the fact. Refused to come to the phone whenever my brother asked them to speak to speak to our Mother as to why they were with holding his cigerettes from him and continued to do so for the whole day as if he was a child. This is a HIPPA VIOLATION I KNOW BECAUSE I TOO AM A NURSE!!! IT IS AGAINST HIS AND OTHERS PATIENTS RIGHTS THAT DO ALLOW SMOKING AT THEIR FACILITY IN THEIR DESIGNATED AREAS. THE NURSE THAT WAS ASKED TO SPEAK TO SPEAK TO OUR MOTHER SAID AND I QUOTE" SHE WASNT COMING TO PHONE SHES TOO BUSY". Your never too busy to answer a family members concerns and thats part of the job. She was on speaker phone so I myself heard this also. I have contacted tge Omsbudsman about this and I hope that this place is investigated because it is a very unprofessional, uncaring disgrace and needs to be shut down.

My dad lived in the memory care area at Light of Hearts Villa, and our whole family was just so…read moregrateful for the love and care he received. From the moment we walked in, it felt like more than just a facility--it felt like a true community. The staff is amazing. Kind, patient, compassionate--just genuinely good people who clearly care about what they do. They treated my dad with so much respect and dignity, and they were always keeping us updated and involved. It was such a comfort knowing he was in such good hands. One thing that really stood out to us was how communicative and connected they kept us, even when we couldn't be there. They're super active on social media, which might sound small, but it made such a big difference--seeing photos and updates of activities or special moments gave us a glimpse into his day and brought us so much peace and even a few smiles. The whole place just has this warm, welcoming vibe. It's faith-based, which meant a lot to our family, and it really does feel like everyone there is part of one big extended family. There's a spirit about Light of Hearts Villa that's hard to explain, but you feel it when you're there. We're so thankful we found this place. It gave our dad the care he deserved, and it gave us peace of mind. We'll always be grateful for that.

If you are considering LOHV, please be sure to fully understand the details regarding their offered…read moreservices in relation to what you or your loved one's needs are. In our case, an unreliability (not enough professional rigor) in their intake process/assessment resulted in them accepting residents that they could not support, even initially. Their hearts may be in the right place, but their professionalism is lacking and led to some extremely stressful situations in which we paid for rent and additional fees for LOHV services, but were then also required to pay fees for outside aides to supplement what was lacking in LOHV services. The seeming lack of professional standards (and/or training?) for staff, including aides, nursing, and administration left us wondering if they really understood how to work with elderly people as adults with specific needs rather than big children. While the facility looks nice and seems to be maintained very well, the care was very disappointing.

My father was a resident for 26 months. Care was excellent, he was clean, cared for by staff and…read moreejoyed both the food and activities. Highly recommend this facility.

Thank you to all the staff of Arden Courts/ Chagrin Falls!…read more After scouring Cleveland (and its' surrounding areas) for a Memory Care facility, we were fortunate and blessed to discover Arden Courts/ Chagrin Falls. The challenge was finding a facility that would not just "house" Mom, but one that would comfort her, engage her, make her feel independent and safe, a loving environment with a friendly and caring "community" of compassionate people, a place she would comfortably call home. Arden Courts Has proved to be like no other facility we've experienced. Never did we think Mom would be comfortable in a "locked" environment. With Arden Courts unique architectural design, Mom is free to independently walk around through courtyards and gardens leaving and reentering at will. Never does she feel cloistered or overwhelmed by "institution" like hallways and corridors. Loud noises from the hustle and bustle of large number of residents and visitors simply does not exist. Arden Courts/ Chagrin Falls is respectful, dignified. The principals and aids are trained expertly at what they do. They know and understand what residents and family are having to go through. With sincerest compassion they guided us through ( what was extremely difficult) the emotional and physical realities of the transition. Day and night we were updated and advised through the moving process. They were so right - all the worry and panic we had was unnecessary. Simply amazing. Never Thought we would get to this point. We are calm and confident Mom resides in the best possible facility of its kind. We visit often with pleasure! She is happy at long last and we are grateful for our new peace of mind.