This store is bright and clean. Friendly staff. The clothing seems to be made for ages 40 +. I…read morefound some great pieces on sale!

I wanted to take the time to let J.Jill know what an excellent experience I had in the J. Jill…read morestore in Glastonbury, C.T. (140 Glastonbury Blvd. Suite 11 Glastonbury, CT) today. The store manager, Susan Jordon, was so upbeat, energetic, friendly, and made my shopping experience one of the best I've had in a very, very long time. I came in to return an order of 4 pants I purcahsed online as a first time customer at J.Jill, I wasn't sure what size to order. Susan simply explained that I was ordering way too big and helped me find the perfect work pant for my new job. She set me up comfortably in a fitting room and brought me endless options to try - taking all the guesswork out of shopping, she picked out items that she thought would fit me well. Once we found the perfect fit, she found the pant in every color they had and went above & beyond to find me the only black pair left in a back stock room (double checking the computer inventory one last time before checking out). She was so friendly & kind - she was a complete joy to shop with. You don't run into this level of customer service at most retail stores. Susan is a tremendous asset to your brand and the company would do well if she traveled to other stores to spread her contagious attitude and friendly service! Job well done, Susan! If you're looking for a new wardrobe, or to simply put a functional outfit together - Susan is your gal! Thanks again, Susan!

First time coming to the store and it wasn't sure what to expect, but it's for any outdoorsman or…read morewoman who likes good quality gear There's 100% satisfaction guarantee for up to a year and they also have a buyback program for anything used to sell as a secondhand item at a lower price There's a bike shop that will service your bike, they have a bunch of camping gear, cold weather gear, clearance clothing items. They also have a backpack section with somebody that can help you go over the different backpacks, the correct way to wear them and the different options when buying.

In the middle of the winter, just the day before the massive snowstorm Benjamin arrived, my winter…read morecoat decided to retire. Granted, it was 7 years old and zippers don't work forever. In an attempt to find an upgrade immediately, I went to REI. At REI you'll find an assortment of items for your active lifestyle. There's items for camping, for hiking, for skiing, etc... The coats are sorted by brand. I looked through, they had just one, in one color and one size. I asked the associate, they told me I could order online. Mind blowing info, isn't it? Unfortunately my online experience wasn't much better. Maybe everyone else is looking to replace their coats at the same time. I walked out empty handed. It might be worth stopping by, since the rest of their inventory looked like it might cater to certain lifestyles.

I went here to get my dad a few new shirts for his birthday and I was very impressed with the…read morecustomer service. As soon as we walked in you could tell that the staff cared about the shoppers. They had shirts of all different sizes for him to try on to determine his true size. This alone was great in terms of finding him things that fit. There wasn't a ton of variety in terms of styles, but the shirts actually fit incredibly. I will say they did give him the wrong size in one of his shirts so we will have to drive all the way back to return in. Besides that the experience was great. I do wish there was more of a selection for women, but what they did have was very good quality.

I was getting a gift for my father for Father's Day, when I happened to come by this store. I saw…read moretheir advertisements online and needed new shirts so I decided to try them. Christina greeted my mom and I when we walked in. She helped me look through different sizes to find the perfect fit and different materials to see which one I liked best. She showed me all the colors they had in my size, and ordered the ones I wanted for me. Christina was polite, funny and relatable and, to be honest, the most helpful sales associate I've ever met. I hope that anybody else shopping at this store gets to meet her!

Just received my order. Two pair of boots for a Christmas gift and both boxes are damaged and…read morefaded, making them look old as f***. The boots themselves were also dusty. WTF!!

I have shopped faithfully at Rack Room for years. Being an adult with kid-size feet isn't easy, and…read morechoices have narrowed as I age. Dress shoes are a special problem, and I was desperate for shoes to wear to my mother's funeral after uncomfortable shoes marred my father's funeral. I found two pairs online, reserved them (paid) for in-store pick-up, then waited hours to learn I could, in fact, pick them up. Late in the day I received an e-mail saying my order had been cancelled without reason, the only explanation saying sometimes that happens. Fortunately another national chain has started carrying children's shoes and I was able to find something there. I will never forget being left in the lurch by Rack Room Shoes.

Had alignment issue with new grip added to my putter. Staff was rude while discussing it. They…read morewere also over a week late putting new grips on my other clubs. Tried giving them a shot but should have gone to Golfers Warehouse where they know what they're doing. Very disappointed.

Staff very helpful Excellent selection of the brooks shoes I…read morewas looking for. Location excellent Prices ok and in alignment with other stores but not much cheaper Leaving positive review due to the quality service received