How come they supposed to be and UPS access point but you can never get through to them on none of…read moretheir numbers attached to this establishment very terrible for those who's the average user UPS access points to pick up and secure packages

I had a jacket that I paid $30 to have my name embroidered on the front and my logo printed on the…read moreback. His employee took the order wrong and didn't double check the order by I left to make everything was correct how I wanted. It took a week to get the jacket back and he burned the back of the jacket and printed my nickname on the front and blamed me the customer when I came back to pick my jacket up. I told him that my jacket was wrong and was ugly and I wasn't going to wear it and he took the jacket and tried to fix the embroidery on the front but the printed letters wouldn't come off and he took another week to get my jacket done. When I went to pick the jacket up it was all messed up on the front and back and he won't return my money back for my jacket that he messed up by not double checking the order. I've been getting clothes embroidered for 40 years and this is the second time I've ever had any orders messed up and both times It was him. Don't do business with him. He and his staff aren't competent in any way, shape or form. And they was arguing with me after I got off work and ruined my day like them messing up was my fault.

Awful service. They have no idea what their doing. If you are thinking about getting shirts from…read morethem-- do it yourself! For my family reunion we had shirts with designs on the wrong side of the shirt and some designs were even too big for the toddler shirts. Please save yourself the headache.

I just don't understand how a business does not answer their phone. Especially when you have an…read moreorder with them. That is pretty frustrating and will overall unprofessional!

The folks at WGN are lovely. They were a site for CAF open house several years ago and were really…read morewarm and inviting to us. The company name is the initials of the founder and there's no association with the TV station. Anyway, the tour of this place was really fun. They had one of their stitchers working so we got to see how they make flags, which they do for the city and all of the Chicago sports teams. They had a really cute shop kitty wandering around and had free stickers and snacks. They even sold me a couple of their old 1980s Ranlee neighborhood posters, which they had a bunch of spares. If you get a chance to stop in or need a flag for something give them your business!

I had a terrible experience. There was an issue with my online order where I agreed to pick up the…read morehurricane flag I ordered for my weather obsessed autistic son. I spoke to Eric who admitted that there was an issue on the website from time to time. At some point, I spoke to Gus about my order to pay priority shipping where he very rudely placed all the blame of the website order problems on me. I will admit that I accidentally made a typo on the shipping address but Gus demanded $60 in priority shipping for a domestic delivery. I was willing to meet in the middle with $30 but Gus refused to accommodate because he wasn't doing that "just for a flag." My parents agreed to pay the unreasonable fee for the sake of my son. He was going to unwrap a hurricane flag for his weather collection no matter what we had to do. The flag was supposed to be delivered by Christmas Eve for Ben to unwrap Christmas Day. I wasn't surprised the flag didn't show up on Christmas Eve as promised but I was disappointed. Fortunately, the flag I ordered from China came in on Christmas Eve so Ben was very happy to have a hurricane flag to add to his growing weather collection. Fast forward to January 5, 2026. I emailed Eric to tell him that we didn't get the flag. He sent me a screenshot of the UPS receipt stating that the delivery was made at 406 S. Fifth, touching off a heated email exchange. I live at 406 N. Fifth. I made sure when I placed the order on December 22 that I told Eric that I lived at 406 N. Fifth not South. Once again, I was blamed for the incorrect address. I searched my emails and found the shipping invoice. The shipping address clearly stated 406 N. Fifth. I was vindicated and promptly sent a screenshot of the invoice to Eric who immediately apologized and issued refunds, one for me for the cost of the flag and one to my parents for the unreasonable shipping charge of $60. I assured Eric we would never do business with them again and I will be leaving a one star review on Yelp. I was furious at the customer service I received. However, I am glad that they have a thriving business with many happy repeat customers. Unfortunately, I am not one of them.

They're back!!! Great high quality prompt and expeditious service today. THANK YOU for actually…read morestaffing the store today

I just moved into the area, and was happy to see that a UPS Store was relatively close. Plan was to…read morehave packages shipped to the location. I absolutely will not be doing this, and would not recommend this location to anyone for any services. There is always a line because only 1 person is working in the store. The customer service is sarcastic, unprofessional and uncaring. They are overly deferential to ppl who have mailbox services, but other customers are treated as if they are unimportant. My packages were not delivered correctly and they actually laughed at the situation. The employees at this location would benefit from sensitivity training and basic training in customer service and professionalism. I guess they benefit from the fact that they are the only UPS Store in the area. This experience makes me miss the UPS Store in my old neighborhood.

Cannon Transfers is excellent! That got my order taken care of in a timely manner, they are very…read moreprofessional and friendly! Thank you again for helping with my orders.

yes great service too the customer very quick service. clearly as a businessman of windy city…read moredesigns and apparels.th thank you folks over at cannon's t shirts.

Significant improvements in customer service! This experience was markedly improved over my prior…read morevisits to this location. The change? EMPLOYEE WAS CUSTOMER FRIENDLY!

A tip if you come here to use the self-service printers: the cost of a single black and white copy…read moreon standard sized paper is 23 cents. I say this because you have to set the amount on your credit-debit card that you intend to pay before you are told what the job will cost. then if you didn't put enough and go to the counter to ask for help, the employees will talk down to you like you are a broke idiot wasting their time. they will tell you that the price is on the screen, but they don't mention that's it's there only AFTER you have put in your payment. They will get loud with you about how you don't know how to handle money. Learn from my mistake and the mistake of at least one other customer who had the same issue as I did! --or else go to another location where the employees aren't waiting for someone to tell off.