GO SOMEWHERE ELSE! PLEASE HEED THIS WARNING!
Summary: For anyone who is truly suffering from mental health issues, do yourself a favor and find a provider that is in network with your insurance - you don't need to be dealing with insurance and billing nonsense while getting the help you need. The therapy is no different than other educated providers in this area - nothing special at TOAC.
1. This business (TOAC) used to have another Yelp page with many poor reviews, where people experienced excessively high bills and issues with insurance, which I did not listen to prior to seeking therapy with them. Big mistake.
2. TOAC does not take any insurance. they claim this is to benefit the client, but this just to benefit their pocketbook.
To get me signed up, they stated I could join and start seeing a therapist right away while applying for an insurance "out of network exception" to get my sessions covered. I was told by TOAC that the insurance company would back date the exception so all my sessions would be covered. THIS IS NOT TRUE.
ILBCBS does not back date their out of network exceptions.
Thus, after hours on the phone with my insurance provider, I owe over $2100 out of my own pocket to TOAC.
When I told TOAC that I wanted to suspend my sessions until this insurance mess was figured out, they wanted to continue my therapy sessions and just bill me later - i.e. they wanted me to go into personal debt. I stopped seeing them immediately after this. As a business that helps people with mental health, they should not be encouraging folks to go into debt. read more