I really had my eyes set on this couple for my wedding photography since March 2020. We went to a bridal event right before the COVID closure and saw their work and also met them and I knew they were the ones I wanted.
Unfortunately once I did call them, they did not have my date available. I was bummed but I understood, so we went with another photographer and locked her in.
Fast-forward to one year since the COVID closure and my date has been moved twice. This last time that it has been moved, it has been moved to 2022. My photographer could no longer attend on the date we chose so sadly we had to cancel our contract. I immediately told my fiancé that I wanted The Olive Bungalow. He completely agreed, they were our first choice after all.
I contacted them through the "inquire" section of their page and it took maybe a week or two to get back to me. In my opinion that is a very long time. We understand that they might be busy but a week or two to just let me know whether that date was available seems a bit much. We know that many photographers and videographers are probably very limited for 2022 due to couples changing their wedding date. This is why I think there should be a faster response time so that couples can move on if they are not available.
Finally a response, no, they are not available. I then replied asking what dates they did have available for that month and no response, AGAIN. I then went on their website and once again filled out the "inquire" part of their page. Again, no response for about a week. I was told in a generated response that they did not have that date available and thanked me for considering them and done. I was asking for other dates because my fiancé and I were willing to even change our date around what best suited them. I tried calling the number and left a voicemail and no one to this date has called me back. That was almost a month ago.
We finally set a new date, done and sealed with the venue. I decided to give them one last try. AGAIN, I filled out the "inquire" section of their page, we are now five days in and no response. At this point I DON'T EVEN CARE!!! I have been patient and nice but I am now frustrated. I email and responses don't come through. I go about the inquire section and response takes forever. I call and no one calls back.
I really had high hopes because their work looks amazing. They WERE my dream photographers. We will begin looking elsewhere. Where our business DOES matter.
But I can say, if you are one of the lucky one that get a response quickly and your date is available, book them. I can't deny that their work is simply amazing. My ONE STAR review is based on their customer service when inquiring about availability. read more