They are knowledgeable, patient, and professional with great products and excellent customer service. Highly recommend!

Awesome service, highly recommended. The owners definitely care about their customers.

Awesome purchasing experience and awesome purchase. John, Kenny, and the whole staff were amazing! My husband and I spent several visits to determine whether we wanted to purchase from this business or a different brand in NH or in Wellesley. All the places we dealt with were wonderful but John really knew his stuff and there was zero pressure at all to buy. He and his wife started this business after their own experience with a toxic mattress. While these beds are not cheap, the fact that they are not toxic was worth it to us. Kenny and everyone were wonderful, truly. Hats off to you all. We purchased a King size Naturepedic Eos Pillowtop which allowed us to have both latex and springs, and different choices for layers for myself and my husband. I like a softer mattress and my husband likes his side very firm. No problem and no compromise needed. We each created the mattress we wanted that worked for us. In terms of sleeping with someone who is an active sleeper we don't feel that like we did on our old mattress. We have had the bed now over six months so now I feel I can genuinely write this review and attest to the fact this was the best purchase for us. Having different layers has meant that we don't feel it when the other person moves or rolls over. It also means that I can have my side the way I like it with the layers that create the best sleeping experience for me and my husband can have his side super firm the way he prefers. It also means we can just swap out a component later on, many years from now, by just unzipping the mattress cover, and not have to replace or have to choose a mattress all over again which is so awesome. John was great about answering my many questions and they all were so wonderful with the number of times we tried different beds, how long we stayed in the store to really see what worked, and how many questions I had. I also like this store because they have a lot of different makers in addition to Naturepedic so we could really make sure this was the right brand for us. Delivery was perfect. And they even moved our mattress and headboard into the guest room and set it up there. We watched the set up of our new bed in amazement. It was quick and easy. No Off-gassing! Yup, no yucky smell! Not At All! Not from the first moment we had the bed. They also called to check on us after having the bed. I sleep 1000% better now... and while we didn't have to change layers, if we had needed to change layers it would have been free so none of this extra $250 a layer swap that we saw with other stores. So awesome for me because I was concerned I'd need that. Fitbit data has helped me confirm that I've had much better quality sleep, and more sleep in a night, but of course I knew that. I get better sleep, and my Fitbit shows that I get more REM sleep and more deep sleep and sleep sounder, more restful, and it's healthier option-- not full of those chemicals other makers often use. FYI, adjusting to latex and springs wasn't challenging. Also, they will come to your house to turn or rotate/flip the layers although with different sides it's a snap to do it if you aren't doing that alone. Again just piece of mind. And no I haven't been paid or anything-- I don't work for them or anything. I'm just super happy that this really was a purchase I'm so grateful for as sleep is a beautiful thing! I've recommended them to friends who also want a new bed and one that's not with those awful chemicals. I would 1000 percent buy from them again. read more

We have absolutely loved our Naturpedic mattress, which we sprang for while I was in my third trimester a couple years ago. It's got different firmnesses for my husband and me. It's all natural and made by Amish, how much more virtuous can you get?! We felt like we got excellent customer service as we shopped various mattresses in this store and others to figure out what the best fit was. The experience of visiting this store is so pleasant- nooks and crannies, nice calm colors (why do the big box stores paint walls red??), a wide range of organic mattresses and accessories, peaceful. A great business! read more

BUYER BEWARE!! I ordered a mattress from them. I found it to be of low quality. They don't take returns. The Organic Mattress does NOT stand by their product. That is an automatic RED FLAG with a business. Recommendation: STAY AWAY!! read more

Bought a mattress at The Organic Mattress. It was hard as a rock when I slept on it the first night. Never got a follow up call from the kid who sold it to me and there are NO returns. This store obvioulsy DOESN'T stand by their product. I ended up buying a foam mattress to place on top. Plus, I inquired about a buying headboard and the sales kid said he would call me in regards to what he had. Again, I received no call. read more

Unfortunately, their mattresses are awful. They don't stand by them either. Customer services is pretty much non existant, too. BUYER BEWARE! read more

I ordered a comforter and 2 pillows from The Organic Mattress and it was the best choice I have made! I wasn't sleeping the best before, but the weight of the comforter is perfect and the pillows let my head sink right in! I ordered two separate pillows (one fluffy one and one harder one) for me and my boyfriend and we love them both. Michael helped us with our purchases and I am more than satisfied. Ordering sheets next! read more

I bought Vi-Spring mattress and bed set at the organic mattress. Great price, great customer service. They really care about quality, and when they came in to set up the mattress for us, they really made sure that everything is perfectly well settled. I would recommend this store highly! read more

I did a lot of research before I purchased my mattress, so when I visited the shop I knew exactly what mattress I wanted to test. The owners were helpful in showing me not only my "dream" mattress, but all possible options. There was no pressure, no gimmicks - nothing but encouragement to take my time. Once I decided upon and ordered my mattress, it was delivered (for free) right on time (not within a 4 hour window) and my old mattress was taken away. Since I live on the 3rd floor and ordered a very heavy mattress, it was much appreciated. Their products aren't necessarily budget-oriented, but they are well made and well worth the $$. I am completely satisfied with my purchase. If you want to make an investment in a healthy, long-lasting bed, definitely visit these folks. It will be worth it! read more

John at The Organic Mattress is super nice and truly cares about each customer who walks in the door... Everyone on the staff provides great service and is very helpful. I love my new Vi Spring mattress!! read more

I ordered an organic baby blanket and an organic plush toy from the Organic Mattress. I have to say that my experience dealing with the proprietors was extremely pleasurable - they were very friendly and accommodating. The toy was a certified organic hippo, was adorable, and my nephew loves it! The baby blankets come in a variety of colors (I purchased a neutral color because I wanted to make sure it matched his room), and are extremely soft. I also felt good knowing that I wasn't buying anything for him that could potentially have some nasty chemicals in it. The prices are reasonable, especially considering that you are purchasing certified organic products. I plan to buy some of the certified organic sheets in the future. Erica L. read more

I had heard great things about this store, and I went in without my wife to check it out....and was very surprised at the variety of the different selections of mattresses. The quality of everything they carry is exceptional, all natural and no synthetic materials. Very impressive. I took my wife back the following week and she was very impressed with the service and quality of the products. We purchased the king size bed, that we went into replace plus we were so impressed we decided to replace the guest room mattress as well. There was free delivery and no hidden charges ! The staff that waited on us were no pressure tactics and very knowledgeable of their products. A completely satisfying experience ! read more

I had an incredibly pleasant experience working with The Organic Mattress. Kenny, Michael, and John were extremely professional and helpful. I cannot say enough about the superb customer service. They really listened to my needs and helped me find the perfect mattress. The gallery is beautiful, clean, and neat--indeed, it felt like a spa when I walked in! I would highly recommend a visit to the gallery for your next purchase of a mattress and all natural/organic bedding materials. 5 stars! read more

I have purchased twice from this company. The owner of this business is a really nice guy. Both experiences have been great. The sales reps are super friendly and helpful. The white glove delivery was perfect both times. I love supporting local businesses and this place has the best beds and gives great service. They only carry beds that are free of harmful materials! I highly recommend them. read more

Had a great experience purchasing the mattress we wanted for our son who was transitioning out of the crib. I worked entirely over the phone with the sales staff, never went into the store. Very helpful and communicative. The delivery went smoothly as well. read more

There are many, far too many, places to shop for a mattress where you will be met by all kind of gimmicks and sales pitches. Unfortunately, most of the mattresses in these famous stores are overpriced, mass-produced, rebadged, toxin-laden mattress produced without regard for the environment, those making them, and those who will be sleeping on them. Most end up in landfills within 5 years. In searching for a more humane and comfortable mattress and a better way to shop, I came across the Organic Mattress (www.theorganicmattress.com). John and Diane run this shop and are exactly who you need when buying a mattress. My wife and I were unable to come during their normal business hours (they are open Saturdays), so they offered to open the store for us. They greeted us, provided some introduction to their selection, answered initial questions, then let us take our time and try everything out. We felt like we had all the time in the world without any pressure or sales people standing around, and yet they were always available to answer our detailed questions without biasing us (they were even reluctant to let us know what they sleep on until we made our choice). Diane is a scientist who got into the business from her own sensitivities. She can tell you all about the nuts and bolts of each mattress, and John has personally visited the companies and factories of the brands he sells to be sure they are up to his standards. They only sell a few brands, most notable OMI (see below) and the Royal Pedic organic line, and they have discontinued brands that do not meet their quality or purity standards. They also have a nice selection of baby items and a full line of organic sheets and blankets. For the quality they sell, their prices are very reasonable, equal to or less than inferior brans sold at the box stores, and to what you will find online. Delivery is included and they will even donate your old mattress to a shelter to prolong its life rather than dumping it in the landfill. Bottom line, if you want they best quality, the most humane and environmentally-sensitive mattresses, and an educated, no-pressure sales approach, then visit the Organic Mattress. Just don't expect popcorn or an IMAX show. About our mattress and pillows... In the end we chose a "Utopia" 100% Talalay latex mattress by OMI (Organic Mattresses Inc., www.organicpedicbyomi.com). They are manufactured using sustainably harvested natural rubber using the Talalay method in the only certified organic mattress factory, here in the USA (California). When purchasing a latex mattress, you must do your homework as most of the brands, even those mentioning natural in their names, are blends of petrochemicals with only some natural latex, will not last nearly as long as the 20+ years of a 100% latex mattress, and will off-gass fumes like a memory foam mattress. They meet flame retardancy using cruelty-free eco wool linings. They have 3 densities of latex, and you can design your own mattress with 3 layers of your choosing. The Organic Mattress has various combinations in the shop, and if you want to try something else, they will quickly change the layers around for you. In the end, you will be purchasing a custom, organic mattress that will be lasting longer than 4 lifetimes of a conventional bed. Finally, even if you are not ready for a new mattress, try a natural latex or organic wool pillow. The make wonderful gifts! We purchased the pillows first and our sleep dramatically improved with the pillows alone. The shredded latex with wool wrapping is heavenly! read more

I've never written a Yelp review before, but our experience from start to finish here was nothing short of exceptional. We were looking for non-toxic mattress options for our daughters and Tony was knowledgable, friendly, low-pressure, and just a pleasure to talk with. My girls spent lots of time trying out beds, and we had quite a few questions. Tony was patient with us, recommended something within our budget, and showed us different options and genuinely cared about us. Once we ordered the beds and mattresses, it only took a couple weeks to get everything in. They delivered for free with "white glove" service (took away our old mattress, set everything up, all done very professionally). I have nothing but great things to say for this company and their service -- check them out, you won't be disappointed! read more

This is my first time ever writing a review. I am doing so for two reasons. 1) To thank the previous reviewers for their posts. Because of the rave reviews of the product and the owners it solidified my decision to purchase from the Organic Mattress Store. I did a lot of research before purchasing my mattress and am thrilled I bought from them. 2) For the owner, John. My husband and I dealt with John, who was awesome, no sales gimmicks, no pressure, no up selling! We found him very knowledgeable, accommodating and just plain down to earth. We asked some initial questions, he left us to try out all the mattresses without interference. He told us just to let him know when\if we needed him. We went there thinking we would buy the Niu, Queen pocketed coil, 100% natural latex $3425.00 with foundation. After trying all the mattresses, we chose the Cloud, Queen, with two layers of 100% natural rubber latex. $3300.00, After discussing our sleep patterns and why we chose the Cloud, John agreed we were making the best choice for us. It gets better, after discussing what kind of bed we have (sleigh) he suggested letting him see what we already had so we didn't spend money on a base we really didn't need. (most places would've went for the up sell)! So we ended up at $2 800.00. Still gets better, in the month of January they run a sale with the purchase of the Cloud you get, one free matching organic cotton sateen sheet set and two free pillows, perfect! Shopped on Saturday, John ordered on Monday, came in on Friday (made in USA). John called Thursday night and asked if I wanted him to deliver Friday? An enthusiastic yes! He came with the delivery person to assist, showing up 10 minutes earlier than the scheduled time. Never has any delivery person ever come into my home and treat it with so much respect. Took their shoes off at the doorway, pointed out decorative items to be careful of, answered all my questions patiently. It was determined I definitely didn't need the base. Yeah! I also decided at that point I needed a mattress cover, I told John I would head to the store in a little while. Well he would have none of it, said he was heading back out to Ashland and he would drop it off at my house, come on, do you think a big box store would provide that kind of service? Not in a million years. I think you'd have to be crazy to go anywhere else. John provides a customer service reminiscent of the "olden days" when our parents dealt with the local shopkeepers. First night sleep on the new mattress, great! No hip/back pain like I was getting from my old mattress. And my husband slept perfect (he doesn't always get a good nights sleep). They say it takes a couple of weeks to get used to new mattress but I don't think it's going to take that long. Already felt heavenly. By the way if you're hemming and hawing over the price (like I did) don't...... 1st, these mattresses last 20-30 years versus 10-15. 2nd, you can sleep better knowing you're not inhaling noxious, cancer-causing chemicals found in non-organic mattresses. That's how to start "standing up to cancer". read more

Devine slumber, that is what you get when you sleep on one of their ultra comfy organic beds. They offer many varieties of natural, organic mattresses to cover everyone's sleep preferences. The showroom setting is perfect, not your typical giant mattress store space. Intimate and subtle, perfect for trying out the beds. John was extremely helpful and an expert on the subject of mattresses. After informing us of the different types, he happily left us to try them out on our own, never trying to "up-sell" us. John understands the importance of finding the perfect mattress for each individual. We couldn't be happier with the service and experience. The mattress was delivered on time, as promised. If you are in the market for an organic mattress, latex or otherwise, this is the place to go...hands down. We will be back there for any future mattress or bedding needs. You haven't slept until you have slept on one of these beds.... read more