The best quality futons in the neighborhood. Firm, nicely manufactured…read more You will not be disappointed! The service is superb. Joe was patient and professional, explained everything and then some. It is always a pleasure to talk to professional who helps to make a right choice. Thank you very much !

Joe was super helpful and knowledgable. I highly recommend this store for quality futons!read more

This should be a ZERO star review for UNACCEPTABLE SERVICE…read more I ordered a $1,500 Sealy HD Premium Queen mattress last week. It was scheduled for delivery Sunday and nobody showed up, yet the delivery team lied and claimed they did. It was rescheduled for Wednesday. After waiting around a second time, the crew finally arrived only to bring the completely WRONG mattress. I took TWO days off of work for these deliveries. I have been forced to sleep on my couch for weeks and desperately needed this bed. Their pathetic attempt at a resolution was to offer me a couple of free pillows as if that makes up for a missing $1,500 bed and weeks of back pain. When I called the Natick store to get this disaster resolved, Store Manager Matt completely passed the buck. He told me there was nothing he could do because it is a third party delivery service. He didn't even bother to apologize for the extreme inconvenience and massive waste of my time. Instead of fixing their mistake, his only real solution was to just push a refund on me and walk away. Mattress Firm took my money, botched two deliveries, and Matt completely washed his hands of any responsibility. If you expect a company to actually honor its delivery dates or care about customer service, avoid Matt and this location at all costs. Shambolic operation.

I dropped into my neighborhood Natick store and was greeted by Don; I told him what my comfort and…read moreprice preferences were and he showed my several options, which we quickly narrowed down expressly in under 1-hour. I had the new mattress and box-spring delivered within two days; the guys doing the delivery were ahead of schedule and did a great job taking away the old one and placing the new one. I had a great experience and would recommend visiting Mattress Firm for your next purchase. Please don't forget to tip the guys doing the delivery for going above and beyond.

Patrick and mattresses went well beyond expectations and got my mattress delivered sooner than I…read morecould've possibly expected. He's the best go see Patrick and mattresses.

always read the fine print!!!! Went in last week to take…read morecare of the "15% off everything " ads. waked in the front door and were greeted by a sales person who asked if he could help. we said we wanted to look around. He exclaimed "Everything is 15% off" we eventually got to the mattresses. we decided on a Sealy which was priced at $2599. when the sale was rung up there was not $15% off. the sales rep said oh, I am sorry that is not included in 15% off deal. They offered us $200. of accessories that we did not want and was told that we needed to read the minuscule fine print. No where in the store did it say some exclusions apply. Very disappointing. Been making purchases here for 40 years. maybe not any longer.

This review isn't for this specific Bernie & Phyls, but for the company as a whole…read more I purchased a wooden bed frame with storage. When I moved, my movers broke the bed. It was out of warranty, but the movers were going to pay for repairs. Bernie and Phyls sent someone out a couple weeks later, and they diagnosed the issue as broken drawer runners. It took three more service visits over the course of ten months to finally get the appropriate sized drawer runners. Needless to say the whole thing dragged on and I was growing frustrated. On the fourth service call Bernie and Phyls service tech discovered the issue was never the runners, but an issue with the frame and its supports. I was pissed! I felt like ten months and the prior four service calls were for nothing. The service tech promised Bernie and Phyls would make it right with a replacement, even though I was out of warranty. I wanted to believe him, but I was skeptical. I was left with a broken bed and out of warranty. If Bernie and Phyls didn't help me, my only choice would have been to sue the movers and try to prove the brake happened on their watch. I was beside myself. I reached out to Bernie and Phyls customer service and explained my predicament. I felt they had wronged me by "misdiagnosing" the problem for ten months. I also explained their service tech promised me an exchange/replacement. At first they were resistant to helping me. I tried one more time- a desperate plea for help. I was surprised and thrilled when they came back and offered me a full exchange for a new bed. They really honored their word and did right by me. Yes, they made mistakes along the way, but they didn't have to give me an exchange, and they did anyway. Their customer service is excellent. They might not be perfect, but they did what they could to make me a repeat customer.

We purchased a recliner at the store. It was advertised as last one with a discount. We went and…read moresat in the chair. Rocked and reclined and decided to buy it. Less than one week after the delivery the chair would not recline. Started to make a grinding noise. We contacted Bernie and Phil's and they told us that there was no coverage, no return, no nothing. We still have the tags on the chair so contacted the manufacturer and found out there was a warranty and it should be fulfill by the store. Bernie and Phil's said no coverage. Basically we bought as is. That was not how it was advertised. It was advertised as "last one". I am very angry because the chair had NO issues in the store hmmm?. Mom and dad would be very disappointed with the customer service their company. We paid $1000 for a recliner that does not recline and we were not told that they would not stand by the sale. Very shady service.

First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

The first corner piece was missing a bracket, so they said they would send a new corner piece. They…read morecould not just send me the bracket - they said they had to replace the entire thing. The second one the brackets did not line up at all. The delivery crew tried to wedge the pieces together. The pieces of the sectional were completely crooked, but they seemed to think that might be ok. We said no we want the original one back off the truck because at least that one could line up with the other pieces even if it couldn't attach. Items were unpacked on the grass in the front yard as pictured even though there was plenty of room inside. The original piece was damaged when it was put on the truck.

They are knowledgeable, patient, and professional with great products and excellent customer…read moreservice. Highly recommend!

Awesome service, highly recommended. The owners definitely care about their customers.read more

Naturepedic of Wellesley has an amazing Customer Service and Staff. Both Jennifer and Courtney are…read moreextremely caring about getting it all right. Both helped us with all our questions/concerns on our multiple visits. I cannot thank them enough for their patience and support throughout the process.

Naturepedic of Wellesley has some of the most caring and helpful people I have ever experienced in…read moresales. I am not the most easy person to please and I have to say Cam and Jennifer get an A++ in customer service and satisfaction. They both truly care about helping you find the right mattress for you. Walking into Naturepedic of Wellesley you will get a one on one custom experience where either Cam or Jennifer will educate you and help you customize your mattress to make it perfect. I went in and visited twice before purchasing and had such a great experience. I had a few question after the purchase and they were both very communicative and attentive. I would highly recommend them if you need a nice new organic mattress!

This is by far the worst furbiture store experience I have ever had. Avoid this place, unless you…read morelike hassle and inflexibility. The system here is from the 1990's befote the internet was invented. Whatever you buy here, once your credit card goes through is unchangeable. They have no furniture in stock ... everthing in the store must be ordered and delivered. Add $300 to the cost of any furniture you buy for delivery. You heard that right ... $300 delivery fee! Non-negotiable. The worst part ... if you buy a dining set and decide you want two more chairs once its delivered ... $300 more for delivery of two chairs! We (regretfully) bought a couch here and after it was delivered, decided we wanted the matching ottomon. The $400 ottomon had a $300 delivery fee attached. 'You shoukd have bought it with the couch', they said. It's almost like they don't want to sell furniture. The wirst is the total inflexibility of the system. We ordered a sectional couch, which would take almost a month to arrive. Three of the pieces were delivered in 1 week. The other two pieces would be delivered in 5 weeks. We paid one $300 price for the two deliveres since it was the same order. However, when the couch arrived, it looked totally different in our living room than it looked in the showroom with a million spotlights on it. We called to ask if we could change the color before the next delivery of the last pieces came. They told us we would have had to pay something crazy like a 20 - 30% restock fee plus another $300 delivery fee to change the colour. The couch was $4,400. That would mean over $1,000 to be able to change to the different colour. We live 10 miles from the store!! Jordans, Bob's and just about any other furniture store offer a satisfaction guarentee where if you don't like what you buy, they'll exchange it for free! Macy's won't help you. So, now we are stuck with a $4,400 couch we hate. It looked and felt great in the store. It looks like shit in our living room ... and even worse, it feels like shit. The soft, foamy cushions in about 3 weeks of use lose their fluffiness. There is a crater where I have sat to watch tv and when you sit in the cushions, now your ass practically touches the frame below. Read the reviews of Macy's couches and you will see this is a common theme. I'd expect this from a cheap couch ... but a $4,400 couch that now feels like we bought it at Big Lots. Pardon my french but fuck this place. The staff here suck ... they are unfriendly, swarm you like flies when you walk in ... stalk you around the store like Michael Myets while you are browsing and then are of zero help after the sale. Seriously, I hate to give this place even one star. Delivery fees 3x the other stores ... no in-stock inventory at all ... total inflexibility on exchanges ... it's just a huge nightmare dealing with this place at all.

Not a good experience, will not be using them again. We ordered two custom sectional sofas for our…read morebasement. Given the tight stairwell to get the pieces downstairs, we asked for someone from the store to come measure to confirm what we had chosen we fit. He said it would. Turns out it wouldn't so we had to go back and choose something else. Then they called four times for my credit card info between ordering and placing the deposit and the delivery. They actually called me a month before delivery to say that they had to put a hold for the charge on my card just to make sure we'd pay it. When the sofas were delivered, the delivery guys were convinced they wouldn't fit. I told them to take the pieces out of the boxes. They fit down the stairs but left us with a big hole in the wall and a huge mess of styrofoam and cardboard all over the house. One of the sofas was damaged and the customer service rep - when we finally got someone on the phone - insisted that someone had to come out to look at it despite me sending them a picture of the ripped fabric. We worked for weeks to get someone to agree to reimburse us for the damaged wall and then ultimately decided to return the damaged sofa instead of ordering a replacement because we were done dealing with them. When the "white glove" service came to pick up the sofa, after changing our delivery time 90 mins before they were supposed to be here, they damaged our newly painted walls in two places. The men barely spoke English, didn't offer an apology for the damage he very clearly caused with his carelessness, and walked out of my house. Customer service then argued about reimbursing us for both damages and went back on the price they agreed to after the sofas were delivered. Needless to say, we will not be purchasing anything else from Macy's and will suggest others steer clear as well. One of the worst furniture buying experiences we've ever had.