box spring needed was in stock, price was good and same day delivery. Tim was helpful and the…read moredelivery was fast. Highly recommend

Went here, had wonderful service with Tim! Awesome and friendly! Got our mattress delivered on a…read moreday and time that was convenient for us it was great!

I bought a few pieces of furniture from this store. Their set up is very tacky. They really only…read morespecialize in mattresses. I tried their sectional couch.. The odor the fumes! When that man took my couch out of that big box... I had to open my windows for day's!! Smelt like paint! The owner Sean said fresh for days? Well I bought a king mattress as well it's sagging 4 months later. I weigh 120 pounds it cannot be me..I tried to contact the owner he is "mean" "cruel" "malicious" "threatening" and very childish he does not care if your senior, talked some dirty filth out of his mouth my way. I will never spend my hard owned money here ever again! I plan on getting my full refund too. Which seem's to be impossible to even complain! The customer service is horrible!

We were referred to Mattress World by the sales rep for Symbol Mattress. We visited the store on…read moreAugust 22, 2015. The mattress we chose was displayed on a platform bed in the sales floor. When asked if they had the matching foundation, Sean assured us they did. Mattress and foundation were delivered that same evening. Foundation was not made by Symbol. The warranty states the foundation must be one made for the mattress to avoid voiding the warranty. A call to Sean resulted in him saying the foundation delivered was better quality than one made by Symbol. He was abrupt acting insulted that we would question him. He said the warranty would not be voided. The following day the sales rep called saying the foundation delivered was better quality than the one made by Symbol. He also said the warranty would not be voided. A call to Symbol in Virginia verified that the foundation had to be a Symbol to keep the mattress warranty. Symbol made a foundation for us, delivered it and took away the foundation from Mattress World on September 23. The sales rep is no longer with Symbol. Sean Morrone never contacted us during this time. We finally got the mattress and foundation on our bed on September 27. We do like the mattress after 1 week. However, we have a high bed. It would have been nice if someone had asked about this and suggested a low profile foundation because the bed is now very high. As of this date, Sean now calls daily because he received notice that we had filed a complaint with our credit card company. We are in the process of resolving the complaint. In summary, we did get an excellent price on the mattress set. They did not deliver what we paid for. Sean did not do anything to help resolve the issue. He did not make an attempt to contact Symbol for the correct foundation. He did not contact us to follow-up on the delivery of the foundation from Symbol. Customer service, integrity and honesty are missing from Mattress World in Matthews. We would never recommend them or shop here again.

NEVER BUY FROM THIS PLACE!!! They do NOT stand by their warranty. They make you go through all…read morekinds of paperwork and then deny you. I have 2 other family members about to purchase from them. Thankfully we were able to tell them how they don't stand by anything they say. Unfortunately there isn't a -0 Star so to post we had to choose 1-Star.

Recently bought a twin mattress from Gary and Dennis and i couldn't be happier. Through the whole…read moreprocess I truly felt like a valued customer and was treated with respect. If that was not enough, they informed me about their 120 day return policy and that they would price adjust if I found a comparative better deal elsewhere as the help load my new mattress into my vehicle. It took all the stress out of the process I was counting on being stressful and tedious. Can't thank them enough. Will definitely return when the time comes.

Housed inside an old school house, this place is a great place to buy furniture and is not too…read moreexpensive. During the pandemic we came here like every week and Elizabeth helped us but she retired in November so today Marty helped us out.

I forgot the sales lady's name but she was very helpful. They had a large selection and they loaded…read moreup my purchases for free. Also they forgot to give me the cords for my electric recliner and the man offered me $20 for gas money to come back. Very nice people.

David our salesman was very pleasant to work with and Reggie and Tucker the delivery guys were not…read moreonly pleasant but cleaned up well.

Worst experience ever.not once but twice. I have been trying to purchase a sofa the first one I…read moreordered they could not get because of back oder but I decided to give them another chance because there was another sofa set I liked.After purchasing setting up delivery and paying min full.I was called 2 days later and told that they could not bring the coach inside. they could not delivery it inside . They could only deliver it to the Garage.I am 63 years old and my husband is in a wheel chair 24/7. I said what am I supposed to do with a sofa in the Garage.They did not care. This is the worst furniture store customer service wise of any I have ever experienced.I agree with one of the other reviews . They need customer service instruction

Reggie, the store manager was so helpful in helping us choose a mattress and bed frame. He…read moreexplained how their mattresses are made and why they are so much in demand. The mattress sleeps so well and the pillows add to helping a good night's sleep. Thank You, Reggie for helping us choose the right mattress and bed. Steff N

DO NOT USE THIS COMPANY! Customer service is awful! Also…read morethey do not have any kind of satisfaction guarantee. They wanted huge payment to exchange for a cheaper mattress. WORST!!!!!! Please save your money and find a decent company!!

Jan is an awesome sales woman and very knowledgeable. My mattress came exactly as she promised. I…read morecannot wait to get to bed tonight. My delivery men were professional, attentive and neat. They cleaned up after themselves. Great guys!

On our second $2500 mattress (after spending $100 or more for replacement) and it's just as…read moredefective. I was told it was their most popular mattress. It's terrible for both me and my spouse and now have back and hip pain. There are large divets and uneven holes in mattress that dip down. There is a very tedious return process and now that it's our second one they denied our claim despite photo documentation and ruler measurements etc. do not buy here!!