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    The Orting Manor

    4.7 (7 reviews)
    Closed 8:00 am - 5:00 pm

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    The Wellness Shop LLC - Pic was taken after my facial, everything is very clean and organized.

    The Wellness Shop LLC

    (2 reviews)

    My first time here, I got a gift certificate from a friend. I did my appointment online for their…read moresignature facial (90 min). The facial was phenomenal and it included a massage on shoulders, Arms and legs. I loved that it had heated pads where I was laying down. They had relaxing music as well. Very welcoming and they made me welcomed. It was explained to me every step of the way, what was being add to my face during the facial. I will definitely be coming back in the future. There's street parking and seems like they also have parking in the back.

    I cannot express how very disappointed with my experience here. (I have probably been here at least…read more10 times give or take) I called seven minutes before my appointment to let them know I was running late due to construction and would be about 10 minutes behind. She informed me that they would like me to be on time. I explained to her on the phone that the person that waxed me said they had a 10 minute window. You could be up to 10 minutes late and she said OK. No one told me they wouldn't be able to see me or that I should turn around. Instead, they let me drive all the way there, walk in the door, and then immediately told me they refused to do the waxing service. I realized I was late but the person I use to wax me told me last time I spoke with her said that they would only wait 10 minutes. So with the advanced (I know 7 minutes is not advanced but that is when I found out about the construction delays) To make things worse, they still wanted to charge me 50% of the service fee even though I had communicated ahead of time and was only 10 minutes late. I understand businesses have policies, (I own two businesses) but the lack of communication and customer service was frustrating and inconsiderate. If one of my employees told one of my customers a timeframe, even if I did not agree with it as the business owner, if my employee informed a customer of that, I would honor it. I lost two hours of work. This is not the first time I have had problems here. Someone I know went in for a wax and they didn't have enough wax and started waxing her and asked her if she could come back on a different day to finish it because they didn't have enough wax. She wasn't compensated and she lives 45 minutes away and was flying out on vacation the next day! I've had the same hairdresser for 15 years the same dog groomer for closer to 20 years the same nail person for years. I have never had a problem with any of those ongoing appointments. I have never not had a bad experience at the wellness shop in Orting, Washington. (not with the waxer with the company) When I called to complain, when I was leaving, they let it go to voicemail and then disconnected my call halfway through and then the owner called me and informed me I was only to speak to her, and I wasn't welcome back. I have no intention of ever going back! FYI. This is only the second bad review I have ever written. I'm sure people have had good experiences here and my Waxing was a good experience that's why I kept going back but customer service and how the rules change every time you come there is very unacceptable.

    The Orting Manor - venues - Updated May 2026

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