I've known Laurie and Shannan (Owners) for just a few months through a Women's Networking Group…read more These Ladies are so full of joy and positivity and they are extremely proud of what they have built, the speak about their residents as they were their own family and they truly care. I went to visit for my first time a few days ago and I was just in awe of their facility. This is a HOME not just an assisted living. It is beautiful and they put so much thought in everything they did to build this. I met many residents and they were so happy and having so much fun. They truly enjoy being there and that is all you can ask for when you are making a choice on where you want your parents to be. They do activities and they have the medical knowledge for patients with special needs. This is really a wonderful place and I can't wait to go back to visit!

While looking for a secure , active , loving home for my Mother, I was told about PR. I Immediately…read morecalled the owners and set up an appointment to discuss their vision and their community. I knew right away Platinum was the right fit.

My parents have lived at Meme's House for going on two years, and I have to give this place the…read morehighest rating. The staff is caring and kind. They look after my parents' every need. When people reach this stage of life, it's a challenge to provide for them. The folks at Meme's do this with grace. The house is small and homey, not fancy to look at, but the care is so much better than when they were at a well-known assisted living facility. Residents are at home; they can age in place.

As an Assisted living center I feel they are good. The management of aides needs significant work,…read morelikewise, during my time working there the memory care unit (Laurel Hall) had significant and profound issues that went unaddressed. They were not unaddressed because of the people who worked in assisted living but more because the larger organization lacks a comprehensive vision of senior care. The Wesleyan has the possibility to be an exceptional community but the lack of education for staffing, the lack of an integrated community understanding of senior care, the wagging of the entire vision of the community by the finance office has deadened the significant impact on resident care. As a non-profit the failure to be creatively engaged in their community by reshaping their board and advanced engagement in the community through education on senior care set them alongside all other senior communities with little or nothing unique or interesting. If you choose to use their service you will be safe, fed and sheltered and have a number of other activities but nothing uniquely special that sets them apart from all the other facilities and retirement centers.

New employee in Transportation, hearing a lot of residents praising The Wesleyan. Residents are…read morecomplementing the staff with comments such as. "They treat us so well", "The staff is so good to us, we love living here", "Staff members are always smiling", "They take us where we need to go", etc... I have only been an employee for a very short time, but I can tell that I'm blessed for being hired, the Administration and employees are very kind and welcoming. The kitchen/culinary staff do make some good food! The facilities are extremely clean and quite nice, very comfortable. There is a lot going on as far as activities as well. I feel that anyone living in one of their facilities is blessed.

Truewood is on Williamson in Georgetown and is an assisted living facility…read more My mother has been living here for one month. She is new to the Assisted Living environment. Everyone here has been helpful and kind with helping her adjust. This place is clean and pleasant and lively, and truly a good place to be. They have events every day so the residents can keep busy all day if they choose to. They have bocce ball they have concerts. They have gardening. They have a sports bar. They even have a movie theater. There is something for everyone here. They serve three meals in the dining room, which are exceptional. The residents have choices of six things so they do not have to eat something that they don't care for. There are residents here who actually placed themselves here, because it's a really great place to be when you need a little help. I am so glad that we placed my mother here. I do feel that this place is a godsend.

We placed my sister here for assisted living after suffering 2 strokes within a months time. She…read morehad wonderful care and the entire staff was very helpful and very friendly. I can highly recommend this place to anyone. The food is great and the care is wonderful. My sister enjoyed all of the activities and she stayed busy as much as she wanted.

My sister and I toured several assisted living places in Round Rock before deciding on Sedro Trail…read morein Georgetown. I knew two other families who had family members there previously and we liked the smaller, more homelike setting with private rooms and a maximum of ten residents. Our mother received the kind of loving care we wanted for her and every staff member treated her sweetly and gently. We visited daily at different times and the home was ALWAYS clean and well kept. I grew attached to both the girls caring for mom and the other residents. When Mom went on hospice the director, Nu, worked well with the scheduling and medication management. Nu seemed to be available to her staff at all hours for questions and decisions. The owner, Sindhu, is very nice and caring as well. I have nothing bad to say about Sedro. When Mom passed away, they were with us every step of the way. Mom was cared for and kept safe and we will be forever grateful that homes like this help families like us when it all becomes more than we can do by ourselves.

Don't fall for the owner's charming, but disingenuous, story-telling and demeanor. She will brag…read moreabout their staff-to-resident ratio, but the quantity doesn't manifest into quality care. While there are a couple of very caring employees, they do not (and cannot) provide the majority of the care in a 24/7 environment. Most employees here are inexperienced and the turnover rate is high (even observed within the brief time that I visited). High turnover rates are almost always due to unfair treatment from business owners and it's not a stretch to then imagine how the residents are treated. If you want your loved one to get quality attention and care, look for a facility that is classified as a "skilled nursing" facility; they must meet higher educational and qualification standards than an "assisted living" facility. Also, if you decide this is the place for your loved one and you come to an agreement with the owner about anything, get it in writing. Although she admitted she made an agreement, she said she wasn't going to honor it and didn't 'have to' because she didn't sign anything. That behavior wouldn't be surprising from some business owners, but it's particularly appalling in this line of work. Resources abound on the Internet; I wish I had had more time to research this properly. There are numerous lists on the web of questions to ask when researching living facilities; to them, I'd add: 1) ask questions about the staff, i.e. their education, certification, professional experience, longevity with the facility, etc. - these are the people who will engage with your loved one on a daily basis, so you'll want to know how they are qualified 2) visit unannounced and ask for a tour and 3) look for a visitor and ask them what they like/dislike about the care their loved one is getting.

I had visited all the memory care facilities in the area and found Autumn Leaves was the only place…read moreI would want to be if I was suffering from dementia or Alzheimer's. I visit my husband there almost daily and the residents are treated with respect and allowed to function at whatever level they are comfortable. My husband eats with the same 3 people for every meal and the residents seem to be "sorted" so they sit with people with similar levels of comprehension. Autumn Leaves schedules regular entertainment. There are several TV rooms and outdoor seating areas and the residents feel comfortable roaming throughout the facility. They aren't embarrassed when they can't remember where their room is and just ask for help. The residents feel at home and want to help each other out whenever they see someone struggling. Most of all, I am so grateful for the change in my husband. It has been incredible! In just the few short weeks he has been there, he has changed from an angry, aggressive person who hated me to the kind, affectionate man I married. I don't know how long this will last but it has been a godsend for both of us. Thank you.

My mother had been a resident at Autumn Leaves of Georgetown for almost three years, since August…read moreof 2016. In the early days of her stay there it was very nice. The rooms were kept clean and my mother was kept clean, dry, and comfortable for the most part. We had a few problems but as we made report of those problems the Executive Director and the Director of Healthcare were very compassionate and understanding. In each case where we felt that my mother was being neglected or mistreated we were given apologies and assurance that it would not happen again and for the following two years it didn't happen again. Unfortunately, over the last several months that hasn't been the case. The Georgetown Autumn Leaves facility is no longer able to maintain staff. From their healthcare team and caregivers, to their other staff, it's become a revolving door with almost complete staff turnover every few months. They have been without a nurse, or Director of Healthcare, since their last Director of Healthcare resigned in February and the care went downhill fast. We were so concerned about a situation of severe neglect, which endangered my mother's health, and was not addressed or corrected, and we were forced to do an emergency move out and move her into another facility. That is an extremely difficult thing to do with a person suffering from advanced dementia and loss of mobility. They promise to have nurses and well trained staff to take good care of your loved ones and this is what happened to my mother: she had been ill with something that almost took her away from us and left her unresponsive (unconscious) and unable to breath and blue except with constant oxygen which lasted for almost three days, from April 9th through April 11th. On April 10 I advised my brother, who resides out of state, that his family needed to come down because we didn't think she would make it trough the night. During this time, even though my mother had been there for almost three years, not a single person other than one caregiver, offered any well wishes for my mother or showed us or my mother any compassion or sympathy. Luckily my mother did pull through and she came around on April 12. She was able to get out of bed again but with her hospice nurse's instructions: that she should be put into bed anytime she started turning blue or slumping over in her wheelchair; that the head of her bed needed to be raised to help her breath easier at all times when she was in bed; that they should administer a dose of medication to calm her if she became agitated because during that illness she developed a rash and was getting very hot and itchy to the point that she was scratching bad enough to break her skin and draw blood; that she have her oxygen on at all time when she was in bed; and that her hospice should be called if there were any issues or they needed help with her. On April 14 at 12:15 we we nt to check on her and found her in her room being punished for being agitated and difficult. She was obviously hot and uncomfortable, and had become agitated. We were told that she kept kicking off her sheets and pulling at her clothing and rather than give her something to help her or calling the hospice for help, as they promised they would, they chose to strip her and her bed and just leave her alone and terrified to fend for herself without her oxygen or the bed raised even though she is helpless and completely at their mercy. She is not able to defend herself, or help herself, at all and is completely at their mercy. I write that because after my husband, and I, discovered her in that condition and demanded to know why they were treating my mother like an animal we were told that she had become very agitated and that they had done their best. 12:00 is mealtime so all the staff was in the dining room with the other residents and it took almost 15 minutes, and a sec ond plea for help, before anyone showed up to help my mother. We reported the incident to the person in charge that day and assumed that they would take it seriously and follow up with us the following work day when management was on site. The following day no one did follow up so I called to speak with the person that they've been presenting as the person in charge of care. When I inquired about the situation and if anything had been done about it I was told, by the Executive Director who was listening in on the call, that she had a 'different view' of the situation and that she had been given supporting statements, by three people who were not even present during the situation, attesting to my mothers severe agitation and the staff having done their best. I told her that it was not acceptable for my mother to be treated that way and that I could no longer trust them to take care of her so I would be there immediately to move her out and she told me she was sorry that I FELT that way. She did not offer any apology for my mother being mistreated or jeopardized. She did not offer any assu

When we had to empty the assisted living apartment of my parents after their passing we found mouse…read moreor rat droppings all over the place. Unacceptable. And for 10k a month that is absolutely unbelievable. I am enraged .

I visit The Delaney and other retirement communites often, at least once a month. My experience…read morewith the employees, atmosphere and interacting with the residents has been nothing but positive. The staff is always bright, happy and super helpful. The atmosphere is always spotless, refreshing and smells like a super clean home. The resident are very happy with their stay there, like the food, love the activities and enjoy all the special events that go on there. The Delaney is on the top of my list for recommendations. Great job Delaney

I am so thankful for The Delaney''s Memory Care. The staff is warm and caring and professional. and…read morethey provide a host of activities and musical experiences that are appreciated by the residents. They also have a space that has lots of large windows, so lots of sunlight. And the residents have an atrium that gives them a chance to be outside. I'm very glad that my husband was able to live at The Delaney.

A friend of my maternal grandmother resides here. She is 97 years old and appears to be well cared…read morefor and in good health. Out of courtesy, I checked in with the front office notifying of my intentions to visit a friend. Mom and I visited with our friend for well over an hour and then excused ourselves. Overall, I am pleased with the quality of care our friend receives. There seems to be plenty of food available, activities for the residents to participate in, and so much more. The actual facility also seems clean and well-maintained. Please check out The Oaks if you have family you need to entrust for great care.

My parents gave thanks this year for The Oakes Gracious retirement. Both of them were home sick…read morewith the flu and their Thanksgiving lunch was delivered to them. Their experience at the Oakes has been better than we ever expected. They are treated so graciously and both of them say that their only complaint is that they didn't move here sooner. Both of them are really happy. The staff is excellent. All of them go out of their way and treat everyone especially nice.

My mother has lived here for over 15 years. The care and concern that the staff has extended to…read moreher has been excellent. They are very responsive to her needs and have consistently demonstrated care and concern. The meals have been good throughout the years. The program of activities is extensive for those able to participate ranging from trips to the store, entertainment programs, spiritual studies, exercise programs, and entertainment groups.