I'm so disappointed! I was looking so forward to getting my DEXA scan. I showed up on time, I got…read morethe scan, the lady in the van said that I would have my results via email within 15 minutes. Two days later I still don't have my results. I have been calling with no answer for 2 days now, and emailed several times, no response. I just don't get it. They really seem like they had it together and were a reliable company. Now I'm going to have to dispute the charge with my credit card company. And now they have my personal health information and it hasn't even been provided to me. Bummer

What a cool idea. Affordable way of tracking body fat, muscle mass, and bone density. The report is…read morecomprehensive with great support articles. They also have zoom meetings to learn more about your personal report. Cheaper of you purchase multiples but I wanted to try it first so bought a single scan. Scan experience was easy and super fast. Be sure to wear appropriate clothing (they will tell you in an email) and within 10 minutes, you're done.

We postponed the procedure at least once because we had not received a response from my insurance…read more I made sure to verify the amount I would be paying at the time they called me to schedule and they said they had verified my out of pocket with insurance. I payed that amount the day of. Then weeks later received a bill for an additional ~$750 dollars. That bill showed no mention of the amount I had already paid. When I called to dispute, the man I spoke with told me not to pay it and that it was probably because insurance had not yet paid their part. Next thing I know I'm receiving calls from a debt collection agency. Absolutely ridiculous. It took me a while to even realize these weren't scam calls but now I have filed a dispute the the collection agency, and also am awaiting a callback from someone higher up at Gateway. The person at Gateway I spoke to today, told me I have a credit on my account but couldnt see the amount. I'm going to guess it was the amount I paid the day of. So they have a credit on my account and also sent a bill to collections a few weeks after they told me not to pay the bill I received from them. ABSOLUTELY UNACCEPTABLE. Avoid this place if possible.

Horrible office staff. They called and texted to confirm my appointment and, when I arrived to the…read morelocation, I found out the building had no power so they couldn't do my tests. They said there was a note on my file that they had contacted me to reschedule, yet I have phone records to prove the opposite. No one contacted me at all. Then just now they called me to try and reschedule because they double booked patients. Horrible place.

Great service, lovely amenities, a wonderful experience. I called after hours to request a copy of…read moremy MRI from five years ago, got a call back first thing the next day. Easy no cost and quick records request process, and so much better than CDI

Best Imaging Center. I have gone here for a few years and love this place it is peaceful quiet and…read more the ladies are very friendly. The whole staff is kind good at explaining procedures. My spouse and father have also been here and do not speak much English and everyone there was very helpful to them. I am very impressed with this place and always talk very highly of them so others can enjoy the same experience. VIP all the way. Try it out !

Appointment was on time and painless. Techs 'Jimmy' and Murty were great and made sure I was as…read morecomfortable as possible.

Disappointed! Loved them for many years and sorry to see the bad practices in place. Check with…read morethem in case they are holding your refund! They were holding mine with no communication or attempt to refund. 0/10

Easy to set appointment. Convenient and efficient valet…read moreparking. On time. Great Technician. Could not have been a better experience.

After reading the other reviews I was worried about what I was walking into but overall things went…read morewell. When I walked in there was a lady at the reception desk and I will say we need to work on her customer service. I don't think I was greeted rather asked "are you here for service" or something of the likes and told to go to a window where someone would help check me in. However it was done with a tone like she had said it so often she was tired of saying it but there's no sign telling you to do otherwise. Once I got checked in, I took a seat and my name was called relatively quickly and I was taken back for my procedure. The procedure was quick and easy and then I was on my way out the door. Thankfully the tech let me know that I didn't need to do anything else such as check out because otherwise I'd be back at the front desk which a few folks were at while I was waiting. Would I come back? I would, but let's hope for health reasons I don't need to come back.

I went for a chest Xray. This was my first time visiting Touchstone and it was a very friendly and…read moreprompt experience. I will use this service again!

This facility is great. Friendly staff and people who really know what they are doing. We couldn't…read morefill forms out online because it wouldn't load. The staff was super patient with us and ended up printing the forms for me. Both my Mother and I had appointments and they took great care of elderly mother while I got my exam. Also there results page online is phenomenal, it gives you definitions for everything.

Poor scheduling experience at UT Southwestern: Tried to schedule a MRI with an order from an…read moreout-of-state doctor due to a recent move. I emailed a complete set of documents including insurance approval, ID, doctor's order. They explained the order would need to be verified to make an appointment. I called several times to schedule but there is no follow up and it is day 5. INSTEAD, I contacted another company, Southwest Diagnostic Imaging Dallas. On the SAME day I emailed the documents, they called to schedule an appointment with the understanding the out-of-state order needs verification. I was able to schedule an appointment nonetheless! Then 2 days later, the order was verified. I am still curious to know WHEN UT Southwestern will call me back but will cancel my appointment request and take my business where the out-of-state orders are welcomed!

Want to have an illuminating experience? Go get a CT scan! Well, my ENT decided I needed one and…read moreit did illuminate the deep dark recesses within my neck and throat. The Aston building of UTSW Medical School used to be where my ENT was located and it was nice to revive the forgotten memories of having my nose, sinuses and throat probed, photographed and filmed in the building, NOT! Heh, it wasn't THAT bad even if I had suppressed those memories, but I really can think of more enjoyable things to do! The parking nearby the easy to find and get into building is valet. There are some self parking lots in the area for a longer walk if you want a lot of steps for the day. The cost for valet is $5, so I did the valet as I've always done in that building. As this was during the COVID era, the screening station when going in the door did all of the standard questions and checks before tagging you and releasing you back into the elevators and wild corridors of the building (its not wild, but I always feel like a captured animal being measured, tagged and released at these checkpoints.) The CT scan staff had the check-in down to a science and I was on my way back right to the machine on time. The scan was very quick and easy. I was out and back in my car right on schedule. Results came back quickly and posted on the UTSW patient app. (All of the required stuff was in my neck and no dangerous extra stuff was discovered if you were curious.) If you have to get a CT Scan, this place is pretty good!

The Touchstone staff were friendly and professional. The technician was thorough and kind. Would…read morerecommend this imaging center highly.

The technician was amazing. She made me very comfortable and was very professional and gentle with…read moreeverything that she did. Her name was Alyssa Anglin. I was in extreme pain and she helped my caregiver get me up and straighten me up to be able to get off the table. She's very kind and explains everything well. Overall the test was painful because I was in so much pain but she did an awesome job and I am pleased with your service.

Excellent service! Everyone at this facility was nice and helpful. Their MRI room will help you…read morerelax while MRI machine is working. Ambient lighting, headphones, visor for watch soothing scenes. Recommend if you need MRI or xray.

My appointment was for 9pm. I showed up at 8:35 hopeful that I could get in early but not counting…read moreon it. After sitting in the waiting room with no update for over an hour, I was called back at 9:50. Would have appreciated a call to reschedule if I had known I wouldn't be seen until an hour after my appointment time. If visiting here, I recommend having an open schedule because there will be no respect for your time :)

I had a great experience at the Lovers Lane location! The staff at this location is honest and…read moreJennifer, in particularly, has been extremely helpful about assisting both doctor and patient concerns.