I went for a chest Xray. This was my first time visiting Touchstone and it was a very friendly and…read moreprompt experience. I will use this service again!

This facility is great. Friendly staff and people who really know what they are doing. We couldn't…read morefill forms out online because it wouldn't load. The staff was super patient with us and ended up printing the forms for me. Both my Mother and I had appointments and they took great care of elderly mother while I got my exam. Also there results page online is phenomenal, it gives you definitions for everything.

Appointment was on time and painless. Techs 'Jimmy' and Murty were great and made sure I was as…read morecomfortable as possible.

I had an ultrasound and CT scan. This used to be such a fine facility, the beat by far, but it has…read morebecome like most other imaging centers now. The techs seem unable to smile or make you feel confident in the care you are receiving. I felt like a bother to them. Yes, they were fast, too fast, focused on that instead of me. Whether it was because of high patient volume, job dissatisfaction, or persinal lack of empathy I am not certain. Other than that, the facility was clean, office staff were professional and courteous,radiologist report was fast, schefuling was mediocre...long wait times on the phone. Leave messages and don't get called back. I called and left a message on the Radiology Ditector's voicemail to ask a question about my exam. She never called back. I was so disappointed, I do not think I will go back.

I had an appointment. 1 hour after the appointment time I was finally in the machine…read more Now for my personal take on the place. I think it is very unprofessional for a 20 year old to call a 70 year old by a first name. This seems to be the going thing now. I was taught that age deserves respect and respect is given by a using a title. Ie. Mr or Ms. There is no respect in using a first name. This does not sit well with me. Never should a person in the Public Service use the first name unless they are given permission by the customer. WHAT has gone wrong with business. I do not blame the employees It is the responsibility of owners and management to be sure the employees are trained to show respect. As for what they were paid to do and the person, Jodie. She was very professional and did not rush me. She showed a professional concern and talked me thru the procedure. No complaint on that which is the most important part. Update: I have been contacted by the owner. It was explained that the using of the last name would be in violation of HIPPA. (another useless law from our Government). I cannot blame the business or the employees on that. My wait time was explained. I understand, IT happens, hopefully it can be prevented as most people report they had a short wait. I have changed my rating to 5 star.

I had great care at this location, from the paramedic that called me to the back to give me my IV,…read moreto the gentleman that done my triple phase bone scan. The gentleman that was doing the scan has great conversation/stories while your on the scanning table for an extended amount of time. The only problem I see is the walk into and out of the building is not patient - disabled friendly due to the front of the BofA building is closed off since the bank shut down. The parking lot has lots of speed humps, bumps and inclines. Not to mention when getting deliveries the big trucks park right outside where you're walking up to the building giving off fumes and heat.

Excellent service! Everyone at this facility was nice and helpful. Their MRI room will help you…read morerelax while MRI machine is working. Ambient lighting, headphones, visor for watch soothing scenes. Recommend if you need MRI or xray.

My appointment was for 9pm. I showed up at 8:35 hopeful that I could get in early but not counting…read moreon it. After sitting in the waiting room with no update for over an hour, I was called back at 9:50. Would have appreciated a call to reschedule if I had known I wouldn't be seen until an hour after my appointment time. If visiting here, I recommend having an open schedule because there will be no respect for your time :)

Envision Imaging has several locations in the Dallas / Ft. Worth metropolitan area. I chose the…read moreDallas location for convenience. They are located in a high rise office building close to Highway 75 and Medical City. The visitor parking is a few rows back from the building. It is clearly marked, but still easy to get to the building. My nurse practitioner put in a request for an x-ray on my right foot that I have been hobbling in pain on since July. I received a text message from Envision Imaging just a few hours after my medical appointment with my nurse practitioner. The text had a link to the electronic checkin. I was able to fill out all of the paperwork online and in advance of the appointment for the x-ray. I was thrilled to find out that they are open on Saturday mornings. You can easily book an appointment online, but if you need to schedule a same day or next day appointment, you have to call. I called and someone answered right away. The representative was able to book me an appointment the very next day. The facility is on the ground floor of the high rise office building. The waiting room had plenty of space and was nicely decorated. There was a television for those who wanted to pass the time. I didn't wait long. There were two staff members at the desk. One checked me in and took my payment. Both were friendly and upbeat. The technician called my name soon afterwards. She wore all black except bright pink gloves. She reviewed my medical history and then had me hop up on the table to do a few x-rays on my foot. The table was at a low level which made it easier to get on. I did have to configure leg and foot in various positions so that she could capture all angles. No protective lead shield apron was provided. Apparently the equipment is calibrated and directed so it doesn't irradiate my entire body unnecessarily. The capture process was mere seconds. After three or four shots in different positions, I was done. I had arrived 15 minutes early for my 10:45 am appointment. They were so quick and efficient that I was actually done with everything BEFORE 10:45. Wow! What great service!

All the staff or the majority are very kind people, except for the lady who did my mammogram…read more Because she knew that my English is poor and did not call anyone to translate for me while she was doing the exam. Consequently, she hurt my right breast due to a lack of communication and empathy. I would recommend that she take some course to be more empathetic with patients. Also, that there are people who can translate, like a young woman there who performed a bone density study on me and used an application to translate into my language.

I just wanted to say that the ladies here are very professional, very helpful and friendly. I just…read morespent almost an hour in the MRI machine, but I didn't feel like it because they were so attentive to my comfort. Lily at the front desk is awesome and Sydney who actually ran the MRI tests was excellent!! This is my second time there and each time it was a great experience for me. If you need an MRI done, please look for Albert Einstein MRI and it's also called legacy MRI at 13101 Preston Rd. They're GREAT!!

The customer service a little hard to find. But the communication on what to expect was excellent.read more

Horrible system of trying to make appointments. On hold over 15 minutes, then in a queue for cal…read moreback. They call back you miss call and start all over. Two days and still can't get appointment set. On home as I write this!!! Horrible!!!

Everyone there was amazing…read more The doctor was efficient, effective, precise, and expedient. I was in so much pain from impacted wax and accidentally yelled the f word at one point during the procedure. AMBER the front desk lady, came in the room immediately out of nowhere, held my hand and was extremely reassuring. I squeezed the heck out of her hand and she was a rock for me, truly above and beyond bedside manner. Everyone was sweet and understanding towards me also, ZERO judgment just acceptance, patience, and understanding. I HIGHLY recommend this place!

Went in their to get my sinuses looked at. Dr Tannas asked to do a nose swab to see if there is…read moreanything wrong. Ends up costing me $520 that goes into my deductible out of pocket. For a nose swab. Very unethical when I specifically asked if this will cost me out of pocket and after seeing my insurance he says no. Do not recommend this place, will scam.

I'm so disappointed! I was looking so forward to getting my DEXA scan. I showed up on time, I got…read morethe scan, the lady in the van said that I would have my results via email within 15 minutes. Two days later I still don't have my results. I have been calling with no answer for 2 days now, and emailed several times, no response. I just don't get it. They really seem like they had it together and were a reliable company. Now I'm going to have to dispute the charge with my credit card company. And now they have my personal health information and it hasn't even been provided to me. Bummer

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

So I show up for my appointment at Quest Diagnostics - you know, the place that's all about…read moreprecision, timing, science, the human body, yadda yadda yadda. My appointment is at 8:40 AM. They finally call me back at 9:05. Twenty-five minutes! You could hard-boil an egg twice in that time! And the guy collecting my urine sample? Well he wasn't interested. Oh, he's having the time of his life. Not working. Not calling patients. Not even pretending to look busy. No, no - he's glued to his phone watching music videos like he's front row at the MTV Awards. I'm thinking, "Is Quest Diagnostics branching out? Are we doing lab work and DJing now? Should I tip him? Does he take requests?" Meanwhile I'm sitting there with a cup in my hand trying to decide if I'm interrupting him by showing up for my scheduled medical test. The whole thing felt like a hostage situation where the ransom was "Please hold your bladder just a little longer." And I swear, the guy didn't even look up. I'm standing there like, "Hi! Remember me? The appointment? The thing we're all here for?!" Nothing. Total radio silence. I've had TSA agents show more customer engagement. What's the deal with your staff being 25 minutes behind while living their best TikTok life? I mean, I'm glad he's enjoying the music - but maybe, just maybe, he could enjoy it after he collects the thing he's being paid to collect? Anyway, 1 star. The star is for the music videos - they were honestly the best-run part of the operation.

Crowded, rushed, and a bit painful…read more I showed up with veins that even a rookie could find, yet the phlebotomist still hit a nerve--literally. A quick "lightning bolt" shot down to my thumb when the needle went in. Accidents happen, but the chaos here doesn't help. Check-in feels like a cattle call: one kiosk for a lobby full of people. Quest, please install a second kiosk (at least). The tech told me they're "supposed to see 25 patients a day" but always blow past that number. No wonder everyone looks overworked and appointments run late. Until staffing and check-in improve, I'll be booking elsewhere.