Very nice and professional staff. Good service at a good price. I have had a massage, pedicure,…read moreand facial. All very good. The facial was great!!! my pores were all clean and I received complements for weeks after my basic European Facial. It was the first facial that I got that didn't make my skin burn. my skin was not only smooth and clean, but just looked healthy. Pedicure complete with paraffin wax soft and smooth skin..... They need to get different robes though. the ones that they provide are huge, heavy, white and bulky. they are already coming apart and are starting to look worn. I had some really nice ones at the Aveda spa at the Great Wolf Lodge in Williamsburg, VA. Satin on the outside, terry cloth on the inside. perfect.... Also, they need to promote the spa more. Have specials like $5.00 off all facials during the week when it is slower or have punch cards for services. I think that the staff work on commission, so they really need to build a customer base with the residents of the community, so when the tourist season is over, business continues with the locals.

Myself and two friends came here for a day of pampering. We started with a mani, pedi and then head…read morea facial. I would say the facial was good and the lady was very nice. But the mani / pedi was well below standards. I've had better mani/pedi's at a strip mall. I arrived with large calluses on my feet and hands. And I left with those same calluses. The cuticles on my hands stayed the same. Not once did they try to clip them. And the massage portion (that cost extra) was very lacking. My guess is that this place is for tourist to say they got the spa treatment in Chesapeake Bay.

I had a lash lift and tint with Katie. I've had the same services twice before at a salon in…read moreFlorida, and thought the results were pretty good. But they were nothing compared to how my lashes look after Katie worked her magic! My lashes are curled perfectly. No clumping or weird angle to the curl. I highly recommend Katie for a lash lift and tint!

Was disappointed that the salon raised prices again with no notice or communication until you get…read moreup to the counter. This has happened twice which is a 10.00 increase in a fairly short time. When I was told and asked about the increase the lady at the register said "it's only 5 dollars". I have enjoyed going there and appreciate my stylist. She should have mentioned this though! A few of the staff can be a bit snooty. I may shop around. I am a good tipper and find these increases with no head up unprofessional.

Excellent massage, absolute awesome sauna, and the staff is the best - very friendly and fun…read morepeople. The best SPA experience in my 6 years history in USA.

The service was supreme and the staff so very helpful! My friend from Richmond, VA, and I got away…read morefor a couple days, enjoying both facials and massages. Everything was perfect from the changing room robes, lockers and shoes to the offer of champagne and products used. Special care was given to my sensitive skin with facial products that were soothing. The masseuse paid extra attention to my ultra tight muscles while relaxing me at the same time. One of the team went more than the extra mile to accommodate our schedules and did it with grace. Not an overwhelming, overdecorated and over-scented spa but more reflective of the charm of the town. I recommend without hesitation. PS--I would suggest making appointments in advance if possible as the schedules fill.

A cell phone has no place inside a spa, so only one pic was taken... outside. My wife and I booked…read moretwo 50 minute massages at the Terrasse Spa and were pleasantly surprised that we could both be treated at the same time on a Saturday morning. The services were amazing for both of us. The colonial style of the Tidewater Inn was carried over into the spa, but everything looks entirely new and freshly renovated. Highly recommend and we will return!

Amazing spa! Had a wonderful time getting pampered. Darcy is a wonderful masseuse and did a…read morefantastic job, will definitely be going to her again soon. Taylor did an amazing job with my facial. So relaxing and everything was great. I sat in the sauna after my facial and massage. I did not want to leave!

I have a load of spinal issues and two more surgeries ahead of me. I recently traveled…read moreinternationally and the load on my neck, shoulders and lower back were on full display making sleep difficult. I was lucky enough to have been booked with Amy. I moved to the Island in July and don't know where or who to go for things. Based on my conditions, expectations weren't high. Typically I leave a massage table no matter how good and I don't feel improvement. I'm fortunate to enjoy the relaxation. Amy is a miracle worker. She massaged my back and neck, added heat and went back in with massage to finish the area. She helped me visualize lengthening my body. I didn't have to hold my breath getting off the table and it was the first time I can remember turning my neck fully to see traffic. I cannot wait to go back. The staff in every area of this beautiful place is topnotch friendly and welcoming. Lovely to see in some places, service excellence still exists. My highest compliments to the market. I brought lunch home. The crab soup, spinach and shrimp salads were incredible and so fresh.

One of the most attentive and focused massage therapists I've ever had. Scheduling and timing was…read morea little difficult because my scheduled tech fell on the ice and was hurt, but the owner filled in and it was amazing. I would go back for sure.

I've been going to Danielle for a couple of years now- she is so affirming, knowledgeable and kind…read more Her facial services are exemplary. I always look forward to seeing her regularly and my skin has greatly improved with each visit. It's dark and cozy inside!

My friends gave me a facial groupon Gift to Spa180 as a birthday present and I was excited to use…read moreit as an opportunity to pamper myself. I was able to make an appointment through email and they told me to come in on Sunday at 2 PM. I was ready to head out when I saw I had a few missed calls and voicemails asking if I could come in at 1 PM. However, by the time I checked it was already 20 mins past that. So I called them back and they told me that they had some sort of emergency and if I could come in at 4 PM instead. Thankfully, I was able to move some things around go in at that time. Once I arrived, I was asked to fill out a form that they would send me via email. I sat there for a few minutes until she did so. But moments later, the aesthetician came out and said that she is ready for me. I told her that I am still waiting for them to send me a form that I was asked to fill out. There seemed to be some misunderstanding or lack of communication between the front desk, person, and the aesthetician. I wish they had sent these forms before my appointment so I didn't have to waste time doing it there and cut into the time I was supposed to be starting the facial. I felt very rushed towards the beginning of my service. While I was filling out the form, the aesthetician (Darat) offered me some tea, which was a lovely touch. Then I headed in for my spa service. The actual facial itself was wonderful. One of the best ones I've gotten in a while. I told her that I recently got a nose piercing and to be careful around it as it is still healing. She was extremely careful and I felt no pain or sensitivity. She even threw in some head, arm and foot massages which I absolutely needed! It felt like a true spa experience. That is the reason I am giving it 4 stars, but docking one star because I wish the actual spa was a bit more organized in their scheduling and overall logistics. I think they have the potential, and I think I will be returning for another facial with Darat!

First time had to cancel as my husband and I had Covid. They tried to argue and I explained I would…read morebe happy to come in if they don't mind us infecting everyone. When they heard him hacking they credited our account. Second time, I actually went. Massage room was dirty. Floors looked as if they hadn't seen a broom in a week. Massage itself was borderline painful. I asked for medium and was sore for days. Because I still have over $200 to spend I made a third appointment. Woke up not feeling well (the universe is telling me something) and immediately called to cancel. An hour after my scheduled time someone calls and says they never got the message and need to charge me. Again, I say I'm happy to come In and infect people. Response: Let me look into this. Three stars because I bought a lovely smelling oil and receptionist was very personable. Don't bother going. I may let them keep my $200 which is saying a lot.

Was brought here by a dear friend and wow- what a relaxing experience!…read moreStaff were all super helpful starting from the gentleman at the door where I checked my baggage fir the day, to Diane, Katie, Ceecee in the spa. My massage & facial treatments were fantastic - a nice balance of gentle yet still effective. Spa staff were so helpful & not at all snooty like in some spas. I didn't have time to linger in steam room , but did chill a bit in my robe after treatments & appreciated the hot tea & snacks available. Lockers provided for your belongings . Also chillaxed in main hotel lobby while awaiting my Lyft & desk staff were helpful re: traffic info, there was Arnold Palmer to drink, comfy lobby to read my book in the AC.

Massage was relaxing, masseuse Diego was nice. Facilities are small, and service is slow. Did not…read morefeel like a traditional Ritz experience.