lived here for almost 13 months (feb 2025-march 2026)…read more loved the location and size of apartment complex- this was my second prometheus property ive ever lived at (i lived at the hadley prior to this in 2022-2025). while madera is a tad bit older and very Y2K (i think the property is 10-15 years old?) the quality of the structure itself is more robust compared to the hadley. the only pros i liked about this unit were: the location (i love downtown mountain view, the size of the apartment complex (i came from the hadley where that is a super big community- too many people!!! that was too overstimulating. madera is more midsize ), and the sense of community (people were very active on the tenant forum, had seasonal get togethers/ activities, plus the community itself organizes a bi weekly brunch thing (not ran by the madera staff btw, this is soley organized by the people that live here!) yes there is an ant problem like everyone else is saying- ive only observed this in the spring and summer time- use the ant baits they sell at target. my only gripe about this place and reason of why i wouldn't come here again is the quality of maintenance. when i toured the unit i moved into there was a functioning door knob to the outdoor patio- i had this in my video i recorded touring the unit. moving into the apartment, the knob was changed into a weird lock thing where i could only open and lock the door from the inside (see pictures) also the quality of paint at move in wasnt that great. i also attached pictures of what that looked like at the time of move in. you do get charged for paint maintenance at the time of move out so be forewarned that even though you will be charged, the quality of the paint labor isnt even that great for the next tenant. i was not charged for paint at the hadley but that complex is new... idk... im still questioning how apartment complexes come up with these crazy charges i had my fridge replaced mid lease due to ice maker issues. communication was good and everything but i wish they did a more careful job of moving the fridge in and out of my apartment while i was not home at my apartment (i gave them permission to do this while i was in the office). i noticed door scratches/scuffs at my front door and the fridge replacement was not clean (im a clean freak!) i also had a move out inspection i requested to be present in and the maintenance person that was conducting it didnt put his bootie covers on (i have a no shoe in the house policy) - that kinda rubbed me the wrong way. just another reason why i wasnt found of the maintenance quality. living at the hadley, their maintenance puts on booties regardless every time coming into the unit!!! people have complained about the caltrain noise. honestly i dont mind it much lol. i lived in the unit towards the back of the complex (on villa street so i didnt hear much of it) BUT for two years living at the hadley my units were facing evelyn - so i def heard the caltrain noise then... didnt mind it tho but i know those who are sensitive to that would hate it would i live at this community again? probably not. if i ever move back to the apartment life (i now live in a house), i would probably try my luck at 100 moffett who is also ran by prometheus. it is the same community size and similar age of madera... but i am weary of the maintenance staff / quality. maybe i was spoiled by the hadley but if they are all prometheus properties you would expect the same quality all around

We had a very frustrating experience with the leasing office at this apartment, and I feel it's…read moreimportant to share it here. My husband and I were interested in a specific unit and first visited on March 30. At that time, we were told the unit would be ready by Thursday, April 2. We followed up multiple times in person. When we returned on April 2 (Thursday), we were told the unit was still not ready and that it might be ready by Monday, April 6, and that we would definitely be notified. We were even told that our phone number had been clearly noted and "stuck on the computer" so they wouldn't forget to contact us. Because we really wanted this specific unit, we kept following up and ended up visiting the leasing office multiple times over this period. In fact, we interacted with almost everyone in the office -- they all recognized us and knew exactly which unit we were asking about. In order to wait for this unit, we even extended our Airbnb stay, which resulted in additional cost for us. So this wasn't just a matter of time wasted -- it also caused us unnecessary financial burden. However, today (April 8), we saw that the unit is listed online as "available now," and yet no one from the leasing office has reached out to us. This whole process showed a clear lack of communication, accountability, and professionalism from the staff. Despite repeated in-person follow-ups, clear expressions of interest, and their assurances that we would be contacted, we were ultimately ignored. Honestly, in hindsight, I'm glad we experienced this before signing a lease. It gave us a clear picture of how things are handled here, and we now feel very fortunate that we didn't end up renting from this apartment.

I have lived here for 2 years now and the staff is as understanding and helpful as ever.read more

I appreciate Ray fixing a problem right when it happens. He always gets the job done. Thank you…read moreRay!

i called in as it was accepting applications formoderately priced low income houaing. To my…read morechagrin there only accepting regular tenmant applcations and low imcome folks download andfillout interest card.

I've been living here for several years and it's absolutely amazing! Everyone keeps to themselves…read more Staff is super kind, helpful and respectful.

We have been living here for 10 yrs..love the place …read more. Jovice is awesome Landscaping is great Great location

Clean , serene , and secure. The garden and facilities are top notch. I its close to a lot of placesread more

I lived at Southwood for nearly five years, from January 2018 until October 2022. Initially, it was…read moremostly fantastic. The biggest issue I had was that they were doing construction work when we moved in. They said it'd be done in "around two weeks" but it actually took nearly two years to complete. Back then, they had a guarantee that maintenance requests would be handled within 48 hours, and the on-site staff (one maintenance person and one leasing office person) would usually fix any issues on the same day. Once COVID happened, everything changed. Staff were no longer onsite and maintenance suffered as a result. Even once COVID restrictions were lifted, Equity Residential decided to have one leasing office staff member split across three or four of their properties, rather than one per property. Maintenance is no longer on-site, and fixes that used to be done in less than a day now take weeks. Water bills went up significantly due to things like the pool/spa leaking water non-stop for over a week. They started a big modernization project right as I was moving out, to remodel the apartments. This is great since the apartments looked pretty dated inside, but I think part of it was just an excuse to increase the rents even higher. It's a good location, and the park directly behind the property is nice. I used to walk my dog there all the time. However, that doesn't make up for Equity Residential reducing service while increasing rents.

I liked this place when I first moved in in 2020. They had an onsite manager, who was wonderful and…read morean onsite maintenance man, who was also great. Since that time my rent has increased 350$ each year of living here. Both Sam and Angela, the onsite staff, have been fired. In addition, they stopped accepting my electronic rent checks, without any explanation or way to fix it and have started charging an extra 132$/month just to pay a rent check. Yes, you have to pay a monthly surcharge to pay rent here. To top it off, the water and garbage bills are exorbitant. Because it's shared between the other 100 or so residents, the bill is never less than 200$/month and that doesn't include the electricity/gas bills. When all is said and done, I'm paying almost 5000$/month to live here! It's a great location but the building is old as are the appliances. Not worth it anymore.

We stayed here for a month as part for corporate relocation. This is amazing facility. If not for…read morethe school district we would have continued to stay there for an year atleast. The swimming pool the gym and even the party halls and so many spots to get together. The wonderful shared working spaces makes it so much fun to live here. I miss it so much, so many memoryin just one month

I'm enjoying living at Avelle. My experience living here overall I would say is great!!! Today we…read moreare decorating tote bags as a big family the residents and the Manager and manager assistant.

I lived in APF for 2 years (2023-2025). My experience was wonderful right off the bat. Stephanie…read more(manager) and Lester (maintenance) are absolutely wonderful people. Lester helped me with pretty much everything. Loading/Unloading management, parking my pods on street and helping me secure it, helping me with my packages when I was away, and regular maintenance requests. Lester goes over and beyond to help tenants. Stephanie is very good with turn around times, she is professional and straightforward. Property itself is very quiet. Noise regulation rules are pretty nice. Property is walking distance away from Menlo Park downtown. The area is pretty walkable. I had a patio which was a very nice addition. Property rate is very reasonable given that it comes with gated parking. The only complain I have is the additional door in front of elevator's slider door. It makes moving i and out of the apartment hard. Apartment has carts, so that makes it easy to carry groceries. Overall I would give this property a 4.7/5. Rating is based on services provided for the rent they charge. Thanks APF and team.

Best landlord and maintenance people I have ever met!!!!!! They are literally just good friends and…read moreneighbors!

The Duplex is looking great, clean and staff is friendly. Dan is quick and responsive when we need…read moresome appliance help. The parking has gotten a lot better especially the safety. The rooms are nice and spacious I enjoy the extra digital washer and dryer la happy I don't need to get quarters as it's upgraded to "washconnect" lastly, the duplex is close near by almost everything shoreline, Castro and delicious restaurants.

Dan again was quick and efficient. He is always kind and friendly. And always leaves the job area…read moreclean.