Birthday flowers sent to my 86-year-old mother were in terrible shape. She did not want me to know…read morehow bad they were. She went into the shop with the flowers to show them and was treated poorly. I ordered the premier to make sure they were full and beautiful only to find out they were very old flowers, brown and wilted and not full at all. I will never order flowers there again, not because of the flowers but how they treated an elderly woman. Shameful!

We chose Hearts & Flowers for our wedding and could not be more pleased with what Connie put…read moretogether! I came to her with a messy pinterest board and less than two months to go and she was able to carry out my vision perfectly. Day of, Connie effortlessly handled a surprise thunderstorm and got our ceremony decor moved indoors with seconds to spare. My only regret is not investing more in bouquet preservation!!!

I needed a floral arrangement for a funeral and my go to florist had retired. I found The Flower…read moreCottage on the funeral homes site and thought I would give them a try. I call on Saturday morning needing this arrangement for the next day. I wasn't expecting much being so last minute. I called the store to ask if I came in right away if they could make something for. I was told yes so I went right away. I was shown a book with several choices but I had done some research and had found a table arrangement I really liked. It had a statue in the center also to have as a keepsake. They had a picture of this one too. I was able to get this and it would make it on time. When I arrived at the visitation I was shocked to see my arrangement. It was absolutely beautiful and exactly as the picture I was shown. Usually the arrangements don't resemble the picture. Often flowers are substituted or colors are not as shown. The flowers were fresh and very nicely done. I could not have been more pleased! When I was in the shop I was also shown other figurine options I could have purchased for this. The ladies were not only accommodating, they took the time to help me be sure I was happy with my selection This is now my go to florist. There are shops closer to my home but I feel that if you get great service and quality it's worth my time.

Update: I am appalled by the owner's dishonest and unprofessional response. I have documented…read moreevidence that directly contradicts her claims. The "repeated calls" she referenced are inaccurate. My call logs from Mother's Day show I called the shop exactly twice, once to confirm the order and once when it was hours late. For a $100+ delivery, this is reasonable follow-up, not harassment. Regarding today's interaction, after seeing the owner's response to my Google review, I called hoping to have the professional conversation she publicly invited. The call lasted exactly 42 seconds before she began yelling and hung up on me. There was no argumentative tone or abuse on my end, and there was not even enough time for a full sentence. I also find it highly inappropriate and offensive that the owner attempted to publicly attribute 'anxiety' to me. I have never been diagnosed with anxiety by a professional, nor do I have it. Using a baseless claim about a customer's mental health to deflect from a wrong order is a serious overstep and speaks volumes about the business's ethics. The owner, to my knowledge, is a florist; not a psychologist. As for the refund, I never requested one. My concern was receiving the product I paid for. If the refund is being used as justification to avoid accountability, I am willing to return it if that prevents further misrepresentation of the situation. A pattern is also visible in other one-star reviews for this business. When customers raise legitimate concerns, the response tends to focus on attacking their character or claiming they were "yelling" rather than addressing the actual issue with the order. I am keeping this review up to warn others that if there is a problem with an order, it is likely to be met with deflection rather than resolution.

Waiter for months after calling, texting and going into the store for a quote to have them do…read moreseasonal porch planters. That should have been my first clue- lack of customer service and follow up. Finally got a quote of 175-200 for a planter and was told it would most likely be less. I received a text from owner, saying after plants were installed, my total was $540! I was told prior I would get a say or input on design choices when they were planted- the women came while I was gone, which is fine, but prior to that no options were given. Just a price- which I did approve. When I asked why this was so high I was told Two hours for labor and additional taxes. Really? My ring door bell shows she was here less than 20 min. I should have been informed there would be add ons (labor, taxes) during the quote. That would be the professional business and honest thing to do. Clearly the owner does not value my business because I was told to bring the plants back and leave them back the back door. What a waste of my time. Do not recommend this business for poor customer service and appreciation. Shame

Beaucoup of love for BoKAY!…read more My husband came home with an early Valentine's bouquet that is stunning - just a bit different and total quality. I had walked by their new studio earlier in the year and was blown away by the modern and unique way they arranged the flowers. I highly recommend this florist if you are looking for something high quality and original. And if you are a husband looking to really make your wife happy, remember this review and thank me later for the bliss in your house.

This is Crazy, how could I be the first to rate this. Crafters all around the country with a…read morebusiness license get to shop here daily. Us crafters who pretend to be better than we think get to come 2 times a year. Buying AMAZING QUALITY pieces at whole prices and then 1/2 off. Please consider what I just said. You know that roll of ribbon you buy, take that, put the wholesale price on it and then wack off 1/2 the cost. Seriously worth the drive. AND I did. It is 1 hour out of Chicago. Tons of ribbon and mesh and well everything. I hear, but I don't know, the fall version has more. I left with so much stuff my hybrid was packed to capacity. Here is the funny part. Instead of a cart they give you a box with a plastic bag attached. Yep just drag that puppy around. I filled a few of those in different sizes. No need to judge, I am going thru a phase. The workers were sooo helpful, but I went on a weekday and I closed the place down. It was about the size of a basketball court. I did not measure because it was so exciting. This is gucci of crafting. As stated I closed the place down, so they helped me load the car. If you can join the facebook page and watch for the sale and go during the week. The last day is 60 percent off. See you in the fall Ya'll. BTW that is a ribbon I bought 2 types of that day. Such a fun place. Go get your crafter on creative people!!!

My first time going. Me and my husband drove the 2 hrs to see what we could find. WOW!!! I'm so…read moreglad I did!! Loved it! I can't wait to go back in the fall. If you are into crafting this is the place to go. Get there early, things go fast.

Classy Flowers sent the most beautiful bouquets of flowers ever! They exceeded my expectations. The…read moreflowers were fresh and beautifully arranged and I am pleased to have found this place. The name fits the service and the product perfectly!

We had lost a pet recently, and wanted to send flowers to my mom, Classy Flowers rose to the task!…read moreThey had the flowers delivered within 3 hours and my mom was amazed with them, thank you again for making that happen!

I was greeted and engaged in conversation immediately. The merchant was friendly, genuine, and…read moreknowledgeable. The shop has a huge variety of craft/handmade products by local artisans. I will definitely be back to shop for more gifts.

What an amazing, cute shop. The owners do a great job of staging the items to give an idea of how…read moreto decorate your house. The owners are very friendly and it's such a welcoming store. I've gone in and been helped to find the perfect piece for a place in my home. Cute products, definitely worth a visit!!

Welcome to Frankfort, Cottage Creations! This is a new cute store replacing the Wood Worker's…read moreplace. As sad it was to see thim retire, it is just as happy to welcome a new business to town. This is a darling place to get gifts. They have cute homemade items like covers for iPads and Kindles plus lots of seasonal items. Right now there are a multitude of Yule tide red and green wonderfulness everywhere you look. Full time items they stock are Nora Fleming serving and party ware with all the cute mini's. Oh boy, this store is way too close to me with all those adorable choices. My daughter had received a Nora Fleming serving platter for a wedding gift and while I lusted after it, it was an abstract yearning. Now the source to satisfy that craving is oh so nearby with friendly people who work there and other reasons to visit. I have already succumbed once, buying a cake stand and a blue bird mini for my daughter for Christmas. How long before I mosey over "just to look" and end up with my own Nora Fleming habit? You better come here quick and buy some Nora Fleming while there is still some left! Make a day of it, there is a tea room, yarn shop, quilting shop, florist, dog supplies, guitar shop and all kinds of restaurant choices right in downtown Frankfort. Don't hate me because I live in such a cool place, come check it out yourself.

Plenty of gift ideas and home decor…read more I was looking for a gift to give a co-worker. I'm presuming the owner, came up to me and asked if I needed any help. I asked if she had anything that had hummingbirds on it and she quickly suggested a few options. She asked my budget and showed me one of the loveliest table cloths I have ever seen. She said it was over my budget but she'd give it to me to meet my budget. I bought something else for my sister and she even took a few dollars off of that for me. She was incredibly helpful and friendly and even put it in a nice gift box for me with tissue paper. I would recommend this store to anyone in or visiting the Frankfort area. I will DEFINITELY be going back and SOON!

Bad ratings I like people who are honest and on time with no hassle. These days that is had to find…read morebut possible

Couldnt be happier with the service. Fresh and beautiful flowers, also delivered the same day!!read more

I live out of town and whenever I need arrangements sent to people I love at home I choose this…read morelocal florist. I am always impressed with their arrangements. I know I am going to get a custom creation. The flowers got delivered in a timely manner and my friend loved them!

Thank you Angela and the Moment in Time Team for everything! Top notch service, friendly staff, and…read moreeven more beautiful flowers!

Patties Floral goes above and beyond! Pattie provided such high quality products and the customer…read moreservices was great ! I will totally recommend her anytime !

This woman has an eye for style and an imagination with no end!! She has always met my expectations…read moreand then exceeded them for the 15+years I have used her! Her arrangements are perfectly balanced with height, color and class! I'm always at awe with her creations! Every homecoming, prom, graduation, funeral and wedding for my family was perfectly mastered by her and I'm so thankful that I found a florist that I know I can rely on for stunning work flawless precision, flowers that are fresh and bright and budget friendly! (little overhead she works out of her home so we get the savings!!) She is the only florist I would ever trust to make arrangements for my family!! I'm so glad I found this little gem! See her awesome work and prices and you will be amazed as well!