I brought my puppy in and she was not doing well at all and they went right to helping her and get…read moreher back and better in a couple hours and I trust this team and they did so good with her!

My best friend was having seizures after a tussle with one of our other dogs. He was a 5lb Yorkie…read morewho had an attitude even though he was 14.5 years old, couldn't see and missing most of his teeth. He was constantly with me when I was home and always traveled with me. When we came in they rushed him to trauma care and started treating him immediately. The staff and Dr were very supportive and caring. Once they explained what was going on they let my wife and I come to the decision to let him go without any coaxing or pushing. They have private rooms where you can sit with your family and pets for as long as you want. When it came time to say goodbye the vet explained everything to me. Again, they were very caring and compassionate. I will always miss him, but they made it easier to say goodbye. I would recommend them to anyone.

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

Continued....i contacted Susie on 9.1.26 to find out why I havent heard back from her about the ER…read morerefund and why I was being still being charged for one of the wellness plans, which I assumed was Penelope's. Susie advised that she was processing the refund for the ER and that I would need to contact the wellness plan to cancel Penelope's plan. Didn't understand why I would need to call the wellness plan, but I did. They would not cancel and told me to reach out to the Banfield Customer Care Team, which I did. I left a message explaining the situation. Message said I should receive contact within 3-5 business days. I did receive a call from Susie as a follow up saying the check for the ER visit was being processed and that she wanted to discuss the charges for Penelopes plan. I explained to her again that my initial request included Penelopes plan to be cancelled as well cause there was NO WAY that we'd bring our pets back to Banfield Watauga or any Banfield. September 3rd, I get a call from Susie saying she has set a reminder to follow up with me every week on the progress of my refund and that she is working with her corporate office on getting Penelope's plan cancelled. Today is September 13th, have I heard from Susie? NO, I have not. At this point this is beyond ridiculous. Not only are the Vets incompetent, but so is their office manager. Several calls made to Susie went unanswered, then she would call back with an excuse of a family issue. To add, I never heard back from the customer care team. At this time, I believe I've been more than patient with this matter and NOW, not only do I want Penelopes plan cancelled immediately, I need the almost $1000 spent on Sebastians first visit refunded, I want the wellness plan charge on my credit card from July 27th refunded. I want the refund check from the ER, processed immediately and sent express mail. If your company/manager would have kept their word and followed up with me accordingly I would have kept my word and not posted these reviews. However, this is beyond a poor situation and hopefully everyone that reads this review will think twice about taking their pet to any/all Banfield locations.

I'm thankful for this emergency clinic. It has been increasingly hard to get into a regular vet on…read moreshort notice. I know I can always get in here regardless of the seriousness of the issue. Price wise I've never found their prices out of line. They tend to run exactly what labs and meds would run at my regular vet. Staff is super friendly, understanding and helpful.

On 6/1/26, we had to say goodbye to our Teddy Bear. He just turned 17 on 4/20/2026 and we were…read morelooking forward to another birthday, but his sickness was taking over. It was a very difficult decision but it was time. We received a sympathy card from FT Worth Animal Emergency Hospital which helped make our loss less painful. We want to say "Thank You" to ALL of you for making us feel special at this difficult time.

This was my first visit to VEG with my dog, who was experiencing some discomfort and redness along…read moreher gum line. During the exam, the attending vet asked to trim some hair to get a clearer view, which I had no issue with. However, when she brought the clippers near my dog's face, my pup--who is typically calm but understandably nervous due to the irritation--became a little uneasy. I offered to help gently hold her, as she is not aggressive and the redness was visible. To my surprise, the vet suggested sedation. I was shocked by this recommendation, especially considering this was a simple visual inspection--not a surgical or invasive procedure. While some medication was prescribed and we were advised to follow up with our regular vet if symptoms continued, I left feeling uneasy and unsatisfied with the visit. In addition, the consultation did not take place in a private exam room, I guess they are see you out in the open once you walk in. Thankfully no other animals present at the time, but I'd prefer a room. Because of my concerns, we took her to another emergency clinic in Southlake later that day. There, the veterinarian was able to examine her thoroughly without issue, and we left confident in the treatment plan. Unfortunately, this meant we incurred additional costs unnecessarily, as we did not feel the care provided at VEG met the standard expected. Given the circumstances I should be refunded at minimum for the consult.

We are sooooo grateful VEG ER. Our sweet 10 y/o black lab was not feeling well and had a HUGE…read moreswollen ear. They took him back immediately, got him comfortable and provided superb care. If you need emergency care, this is the place to go.

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.

Tgis was our first visit at the VEG ER. Dr. Olivia Wallace was AMAZING! I rode w my daughter to…read moretake her dog to the VET ER. Dr Wallace was kind, attentive and gentle w Onyx and answered all of our questions. The entire staff was top notch!

The team at VEG Frisco TX are absolutely fantastic. I am so grateful for everyone on the team that…read morehas helped me with my 3 dogs the last 4 days after they got into a bottle of Advil. My dog Rychu turned out to be the only one that ate anything and he needed supportive care and lots of re-tests. The staff here is so friendly, SO kind and the doctors answer every single question you have. They are very helpful with planning care and I truly felt like my babies were in the best hands possible. They sent me pictures of Rychu while he was receiving his overnight care and I really appreciated that a ton because I was so worried about him. He is doing much better enjoying his naps at home now. I cannot thank Dr. Nelson and the rest of the doctors and staff that all helped my Rychu enough. THANK YOU so much. You guys are all so amazing. :')

I'm so grateful for the expert care my dog Rona received at this animal ER. We came in during an…read moreextremely busy Labor Day weekend and the staff treated us with kindness, patience, and compassion. The doctor and nurse took the time to listen to me explain what was going on with my dog. After the exam they gave me some options. I chose to go with a prescribed ointment and an oral steroid to help her heal. I was skeptical at first....could this ointment really help this persistent infection? YES it dramatically improved her skin infection overnight. The doctor was absolutely correct (and I'm sorry I didn't get her name). I had previously taken my dog to her regular veterinarian but unfortunately the $$$ in treatment she received there didn't resolve the problem. My dog is actually HEALING now thanks to the caring staff here. Keep up the great work! Highly recommend.

This place is horrible. The lady in the front was the only…read moregood part about the place. The Dr was trash. The nurse explained the meds backwards. The meds they gave me made my dog worse and ended up leading to her death I'm sure. They want money and don't care about the well being of the pet. I asked for a quote up front on everything that was going to be done and possibly be needed after test where done. I paid and then get a call saying they need more money from me for stuff the originally told me was going to be needed. Agter all the tests and X-rays they tell me my dog will be fine just give her the meds and monitor her. 2 days later she's dead. DO NOT TAKE YOUR PET HERE IF ITS A REAL EMERGENCY. They just gonna run the bill up waist your time and not help you the way you need. BURLESON needs to shut this place down. There reviews show exactly what your going to get.

Our 13-yr old pup became very ill very suddenly. When we got to Burleson Animal Emergency Hospital,…read morethey met us at the door and immediately took our baby to triage and took us to an exam room. About 3 minutes later, the nurse came in and took us to the triage area. Our baby was dying from her illness. We were very grateful to be with her, loving on her, during her transition. All the staff were very compassionate and gave us their sympathies and hugs. We were able to stay with our baby in the exam room for as long as we needed to finish saying our goodbyes to her. Within a day or two, we received a sympathy card from Burleson Animal Emergency Hospital. We then received a card from The Arbor Day Foundation saying Burleson Animal Emergency Hospital donated for a tree to be planted in memory of our baby. The folks at Burleson Animal Emergency Hospital went over and above anything we ever expected. We are very grateful for them

Unfortunately, we had to make the decision to say goodbye to our beloved Barney. He was an old,…read moresweet gentleman that had multiple health issues. Saying goodbye to your loved buddy is never easy and I have had to do it many times in my life. However, the vet here was so kind and reassuring. The manner in which we got to say goodbye was unlike anything I've experienced before. It was sad but oddly comforting and the vet stayed with us the whole time. I also just checked my mail today and received a handwritten message from that great man. It made my cry of course but I appreciate it so much. Thank you for all you do. I know it's not easy.

The vets and staff were incredibly kind, compassionate, and informative throughout our visit. I…read morereally appreciated how they took the time to explain everything and made us feel cared for. The only downside was the wait we waited almost an hour and a half before being seen. And we're there for almost three hours in total for our pup. I also noticed that the medication we were given came in a bottle that was almost empty, which was a little concerning. Overall, we had a positive experience, but I hope those aspects can be improved.

Unfortunately, there is not an option for 0 stars!…read more I brought my dog to this clinic because his neck had become severely swollen and infected overnight. From the moment we arrived, the staff seemed convinced it was cancer simply because he had a history of cancer as a puppy. Without pursuing other likely causes, I was told there was essentially nothing they could do. Even the oncologist on site agreed with that assessment. I asked if it could possibly be something else, such as a bite or infection, because that's what it looked like to me. That possibility was dismissed. I was told surgery was an option but not guaranteed and would have to be done by a different doctor and would cost thousands of dollars. They also told me his blood work suggested kidney failure and implied he only had about six months to live regardless. The impression I left with was that my options were to keep him comfortable until the end or consider euthanasia. Thankfully, I trusted my instincts and sought a second opinion with Alvarado Animal Clinic. They immediately believed it looked like a bite or abscess. They drained it, put in a drain tube and packed the wound, and within a month it had completely healed. They also found no evidence that my dog was in kidney failure. Today he is healthy, happy, and doing great. I understand that medicine isn't always black and white, but I was disappointed that such serious conclusions were reached without fully exploring other, treatable possibilities. If I had accepted the original diagnosis without seeking another opinion, the outcome for my dog could have been heartbreaking. Based on my experience, I cannot recommend this clinic. I strongly encourage anyone facing a serious diagnosis to seek a second opinion before making life-changing decisions.

If you had no where else to go after normal business hours, then I'd trust them better than another…read morebig pet ER within 20 minutes from our house. However, keep in mind that they are PRICEY & charge every little thing, such as giving your pet medication by mouth. All the charges add up QUICK. Just know that you have an option to transfer your pet, once stabilized, to another hospital of your choice, by checking them out yourself & drive them to another place.

Very kind & took our feline patient quickly.. the doctor & staff were wonderful and so…read morehelpful-thank you!!

Woo hoo! My dogs love this place! I have used this clinic…read morefor four decades. No matter when I call, my pet is their priority. Though I can't see Dr. Tierce, Dr. Geib [and the others] offers the same excellent veterinary care we're used to, and they are usually able to see us the same day. Their hours are good for people who work and diagnoses are always spot-on. We come here for the excellent and cutting edge veterinary healthcare, deliver through experienced and caring Veterinarians, not some slick, modern clinic. Don't believe everything you hear on the news. This clinic has likely cared for more pets than any other clinic in Fort Worth. They've been at the same location since the early 1970s. I wouldn't go anywhere else [except their other clinic, Western Hills Animal Hospital]!