Oh my !! If you have to work with an ER animal hospital- this is the one you should pick!!…read more Drive the extra miles, pay any extra cost, etc needed to have this group take care of any pet needs. Every Dr and every office contact I have worked with or been in contact with over phone, email and person have been beyond fabulous and understanding through the recovery plan and the financial plan. Not to mentioned they saved Patches life after a brutal attack. We are very grateful for this entire office & staff !!

Stopped in after making a call to find a veterinarian with experience with prairie dogs. One of…read moreours wasn't feeling the best, and we called to make sure we were going into a veterinarian who would be able to make sure our baby had a doctor who would be able to get to the bottom of what was wrong. We spoke to the veterinarian and they told me I probably know more about the situation than them because I do animal rehabilitation. Well that wasn't what we expected after calling ahead of time. Speaking with the staff...they are definitely friendly and respectful for the animals coming to their practice, but they should have told us they didn't have much experience with prairie dogs. I feel like it was a wasted visit of almost an hour drive one way to be told I know more about my prairie dog than the veterinarian. Expensive visit which would have been worthwhile if we had any type of answers. Sad visit.

Do NOT bring your pet here. We brought my 15 year old childhood dog here for vomiting and not…read moreeating, which is very unlike her. They took a X-ray and said there was fluid in her abdomen which could be from all the water she was drinking. There was also something in her intestines that could've been a blockage or just food. They said there could be a small blockage, but let it go with sub q fluids. They said they could keep her there for the night, but they didn't seem that concerned about it. We took her to our normal vet the next day and we had to put her down. It was a blockage and she ended up having aspiration pneumonia and she might've been going into heart failure. I'll say it again- DO NOT TAKE YOUR PET HERE!!!

Everyone was professional and genuinely cared about my Archie. I am from out of town and was…read moreextremely glad to find VEG. Rest assured if you need vet care I would recommend it. Thank you VEG of Fort Worth.

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.

Tgis was our first visit at the VEG ER. Dr. Olivia Wallace was AMAZING! I rode w my daughter to…read moretake her dog to the VET ER. Dr Wallace was kind, attentive and gentle w Onyx and answered all of our questions. The entire staff was top notch!

We brought our dog Cecil to Denton County Animal ER after he ate something that could have been…read moreharmful. We were understandably concerned and wanted to make sure he was okay. The entire team was excellent from the moment we arrived. They took our concerns seriously, evaluated Cecil quickly, and kept us informed about what they were looking for and what we should expect. Everyone was professional, thorough, and genuinely compassionate toward Cecil, which gave us a lot of confidence that he was in good hands. What we appreciated most was how quickly the team responded and how well they communicated with us throughout the visit. When you're worried about your pet, having people who take the situation seriously while also taking the time to explain what's happening makes a stressful experience much easier. Thankfully, everything turned out well. We're very grateful for the care Cecil received and wouldn't hesitate to recommend Denton County Animal ER to anyone who finds themselves needing emergency care for their pet. Thank you from Cecil, Larry & Rae!

Went in with a scare. They saw and treated my dog within an hour. Staff is super nice and…read moreunderstanding. Lady at the front is an emotional ninja. She is so calm. Really helps for scared parents.

I seriously can't say enough good things about VEG Frisco. Everyone we interacted with was so kind,…read morewelcoming, and genuinely cared about our pet. The whole facility was super clean, and even though it was an ER, we never felt forgotten or left wondering what was going on. We got answers from the doctor really quickly, and they kept us updated throughout the entire visit. Dr. Dane was amazing. She was so compassionate, took the time to explain everything, and made us feel like our pet was getting the best possible care. You can tell she truly cares about her patients and the people bringing them in. I'm also a vet tech, so I know how hard ER teams work and how much goes on behind the scenes. Because of that, I probably notice the little things more than most people, and this team absolutely knocked it out of the park. Everyone worked so well together, communicated great, and made a really stressful situation so much easier. Thank you to the entire VEG Frisco team. I hope we don't need another emergency visit anytime soon, but if we do, this is exactly where we'll be going.

Went in there on labor day for my dog that would not eat, drink, or poop. Also vomiting in the…read moremorning. I am blown away by the service I received. I was greeted with an open door, and found service right away. The entire staff was so nice, and compassionate with A++ bedside manor for both my dog, and myself. My dog was treated like a celebrity, but to be fair she is super cute. But she was never scared, and I could tell the staff really prioritized that, which meant a lot to me. Everything was explained and broken down to me as we went, and before service was rendered. I cannot stress how much I appreciated my visit. Thank you so much to Dr. Nelson, Hayle, Mallory, Rachel, Abby, and Kristina! Each and everyone of them made my visit feel special and assured that I was in good hands. If your pet needs help, I highly recommend VED Frisco.

On July 6, 2026, my 13-year-old Pekingese somehow got out of the apartment I had just moved into…read more Someone found him and called animal services, who contacted me at work and returned him home. His back legs were not functioning properly and he was having difficulty breathing, so I immediately rushed him to BluePearl. After they took him to the back, I waited well over an hour before receiving an estimate for X-rays, pain medication and initial care, which I authorized. The process felt extremely slow while I knew my dog was suffering. The X-rays provided no definitive explanation. I ultimately agreed to approximately $2,500 in care to hospitalize him overnight with IV fluids, antibiotics, pain medication and monitoring because I wanted to give him a chance. Before leaving, my husband and I asked to see him. He was kenneled directly above an extremely aggressive dog that barked and growled continuously. Trying to comfort our critically ill elderly dog in that environment was incredibly upsetting. This ended up being my husband's final time with the dog he had loved for 13 years. It was anything but peaceful. At 6 a.m. the next morning, I was told his blood pressure had become critically low despite treatment. They still did not know why and recommended continued hospitalization, medication to support his blood pressure, oxygen and additional diagnostics--essentially stabilizing him long enough to hopefully determine what was wrong. The updated estimate was approximately $6,000. I could not afford to continue at that cost, especially with no diagnosis or assurance he could recover. I knew I was going to have to return and euthanize my family member of 13 years. When my sister and I arrived, his condition was visibly much worse. He was open-mouth breathing and clearly struggling tremendously. What devastated and angered me was seeing him in that condition when the hospital knew I was returning to say goodbye. I would gladly have authorized and paid specifically for oxygen or any reasonable comfort measure to ease his breathing during his final hours. Instead, oxygen had been presented as part of the larger continued-treatment estimate, and I was never offered a separate comfort-care option before his euthanasia. Watching him struggle left me wondering how long he had been in that state and why more could not have been done simply to keep him comfortable at the end of his life. The lack of sensitivity surrounding his death made an unbearable situation worse. While my sister and I were in the hospital area crying over him and preparing to say goodbye, staff nearby were chatting and laughing. The veterinarian was loudly discussing needing coffee while another staff member offered to make it. I understand veterinary professionals experience death regularly and must continue functioning, but for the family losing their beloved pet, this is not "just another day." Basic discretion and compassion matter. One nurse was genuinely kind, expressed sympathy and helped us through the process. I am extremely grateful to her. Unfortunately, she was the exception in my experience. During the euthanasia, the veterinarian briefly explained what would happen, administered the medication while I held my dog and my sister and I were completely devastated, and then simply left the room. I did not experience any meaningful expression of sympathy from her. The kind nurse later returned and helped us afterward. Afterward, there was no follow-up call or personal acknowledgment of our loss from the hospital. When my dog's ashes were returned, the envelope included generic grief brochures, but no sympathy card or personal message. I have previously received more compassion after euthanizing a pet at a veterinary office I had never even visited before. I understand emergency veterinary medicine is expensive and doctors cannot guarantee outcomes. But this was my 13-year-old dog and a member of my family. I went to this hospital desperate to save him and spent thousands of dollars trying to give him a chance. Yet from the estimates and escalating costs while he was critically ill to the lack of personal acknowledgment after his death, the entire experience felt painfully transactional. At times, I felt more like I was trying to buy a used car than desperately trying to save--and ultimately say goodbye to--a beloved member of my family. When it became clear I was going to lose him, what I needed--beyond medical care--was compassion, sensitivity, clear communication and a sense that his comfort and dignity still mattered. That was not how I experienced his final hours. This was one of the worst days of my life, and I will carry this experience with me for the rest of it. Based on my experience, I cannot recommend this hospital.

We brought four dogs in after finding out one of them (or all) ingested a nearly full bottle of the…read moreolder dog's heart medicine. We were told to call a number to speak to a toxicologist and get a case number. We then had to wait for hours, were given minimal information, and we never spoke to a doctor. We were told eventually to go somewhere else--it had already been hours since the medicine was ingested. Eventually one dog was taken back because we insisted they induce vomiting. No vitals were taken for any of the other dogs and the technicians seemed mostly concerned with costs. We would not recommend this "emergency" pet hospital and will not be returning.

Best.Dog.Ever. died. He almost made it 15 but his pain was too much. They did everything they could…read morebut my poor love was suffering so badly. Twice in two years we'd had to take him here bc our regular vet was closed. The first time was his initial decline (suddenly lost use of his hind legs). They patched him up as best they could but not prevented by ego, sent us forward to MedVet, Dallas for their MRI services for a deeper look. He got better but never the same & lasted another year. This time, again, TLC for him & for us. It was a bitter pill but oh my God if this was it then they certainly made it tolerable. Such compassion, time alone before, during & after to hold & to grieve. Weeks later we received the sweetest notecard with the kindest words from his carers & some people I never met but equally beautiful souls. It also an imprint of his little snoot...a treasured keepsake they made for us. Best.Vets.Ever.

It's taken me a while to write this review because every time I think about it, I get angry again…read more We brought our yorkie in late one night because she still wasn't acting herself after seeing our normal vet for a foot infection from a grass seed. She was on antibiotics and a steroid and we noticed she still did not want to drink or eat. When we got there, we were told that they were a little busy and there would be a wait, which we didn't mind. When we were called to the exam room, we told the tech what was going on and our girl was brought to the back for an exam. She was then brought back and we were told "she looks fine and is doing the way better compared to the other animals currently being treated." I asked if they needed to draw blood to check anything and I was told it was not necessary. A week later, we noticed a steady decline and took her back to her normal vet who discovered she was in severe kidney failure with numbers so high, the machine could not register. We wonder to this day if the staff that night took the time to care for our dog, if we could've had more time with our girl. Or at least been able to say goodbye to her in our own time.

My chiweenie had a seizure out of nowhere this morning and VEG was one of the two places…read morerecommended. Holy smokes am I glad I took him there. By the time I got him there he was having a 2nd seizure. The entire staff dropped EVERYTHING and triaged him on a table. He was stabilized, given anti seizure IV medication and was 90% back to normal in under 15 minutes. The staff went over and above to care for him and they thoroughly explained two different treatment plans including the costs. We chose a plan and even knocked off a very big ticket item because he responded so well to the meds. They were so professional and caring he fell in love with the entire staff during his visit. He even made the rounds to give all of them thank you kisses. While I hope we never have to visit again, if we do it's such a comfort to find an ER vet that doesn't take advantage and price gouge you in your most vulnerable moments...unlike others I've had the displeasure of visiting in the past.

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

My little one, Penny, had one heck of a week. We, had one heck of a week…read more My girl let me know she was in significant pain, and I raced her to the clinic. Her regular vet wouldn't be in until that afternoon, and I wasn't going to wait at her expense. They recommended Mid-cities, and I'm happy they did; they are exceptional. Upon arriving and after checking in, we waited for several minutes, then were taken back to our room. When meeting Dr. Renegar, we went over Penny's symptoms, and her treatment journey started. After her labs and X-ray, we found something was going on with her kidney. That's when it was suggested we do a US (ultrasound); unfortunately, her kidney was very sick. We came up with a treatment plan, and Penny stayed to get fluids and pain medication until Dr. Hurd was able to review her records. Once that was done, Dr. Hurd reached out to me, and we spoke about the condition of the kidney and surgery. Unfortunately, Penny had (after pathology confirmed) a stone that caused inflammation and eventually burst. What I appreciate about Dr. Hurd, she went over three different things it could have been, and that was one of them. She wanted to save the kidney, but after seeing it, that wasn't an option. I couldn't handle this issue with all emotions; I had to think clearly and logically. Dr. Hurd has been (Penny's care is still ongoing) so kind through this all. Empathetic, caring, sensitive to Penny's needs, etc. If she had her own practice, we would be there. Penny is recovering and doing very well. She has one more visit to remove her stitches and for labs. I highly recommend them if your sweet baby needs to be seen after-hours, or if your regular vet isn't available. Customer Service: The ladies up front are exceptional. As someone with a background in UC/Emergency Medicine, I can say these ladies do a very good job. They're dealing with humans AND their pets; combine those two, and you never know what you're going to get. Then, dealing with the financial part of emergency vet care, oohweee. As you're waiting in your room, they stop by in intervals to check on you. They offer beverages (hot and cold), blankets (it's cold in there), and you have a ROKU in your room while you wait. *NOTE: If you're going in the later hours (after 7), call to make sure they're still seeing patients; depending on the patient volume, they may be at capacity for the remainder of the evening. Keep in mind, they're an ER for our babies (fur), please show them grace.

If I could give them less than one I would…read more I am deeply disappointed by the experience I had with this veterinary clinic. My dog was experiencing a serious medical emergency, including vomiting, bloody diarrhea, and visible signs of distress. Before making the drive, I called ahead and was told that we could come in and that my dog could be seen. After driving nearly 50 minutes with a very sick animal, we arrived only to be told that they had decided not to take any more patients. At no point during our drive were we contacted or informed that their availability had changed. Instead, we were turned away at the door while dealing with an urgent and frightening situation. I understand that veterinary clinics can become overwhelmed and that emergencies happen. However, confirming that a critically ill pet can be seen and then refusing care upon arrival is unacceptable. Every minute matters during a medical emergency, and the time we lost making this trip could have been spent seeking treatment elsewhere. What made the situation even more upsetting was the complete lack of empathy shown for both my pet and my family. We were scared, stressed, and desperately trying to get help, only to be met with a decision that should have been communicated before we drove almost an hour to the clinic. I would strongly encourage this clinic to improve its communication practices and patient intake procedures. Pet owners rely on the information they are given, especially during emergencies. No family should have to experience the frustration, stress, and delay in care that we did.

Our dog is medium size short hair and is scared to death to be bathed. The team here led by a…read morewonderful owner exceed our expectations every time. Service-6 stars Price-4 1/2 stars (you pay for the best service) Grooming and washes-5 Over all-5+

Worst place. Groomers have so much attitude, condescending tone. I switched and regret not doing it…read moresooner.